Lighting contractor · Lebanon, TN · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%99+30.5Experts Score= 100Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 18 holiday lighting installationiPosition by Experts Score among all companies we track in this category. · better than 100%
5.0★★★★★70 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Firefly Permanent Lighting Experts five stars based on seventy reviews, with the owner responding to ninety-six percent of comments. Customers describe the permanent holiday lighting installation process as seamless, noting that crews arrived on time, worked efficiently, and maintained clean job sites. Recurring themes include professional communication, low-pressure sales interactions, and detailed explanations of the control app features. The excerpts provided contain no low-star reviews, so no common criticisms are identified.
Google rating: 5.0 out of 5 from 70 reviews (100% five-star).
Reviews on this page: 70 Google reviews (64 with written comments, 17 with photos).
Owner responses: the business replied to 96% of reviews.
Score profile vs other holiday lighting installation
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.
This companyHoliday Lighting Installation median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Firefly Permanent Lighting Experts: 100/100 on this factor. Category median: 98.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Firefly Permanent Lighting Experts: 99/100 on this factor. Category median: 98.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Firefly Permanent Lighting Experts: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
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Bar = this company · dark tick = category median.
Star ratings
70 Google reviews we collected
5.0of 5
5 stars70100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 64 written reviews
100%praise
Praise113100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude3329%
Quality & results2724%
Would recommend2320%
Communication1513%
Speed & response87%
Price & value76%
What customers talk about
We read 64 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Both of the installers we very nice and knowledgeable.”
“It was a tricky install because of the layout of the attic but they got the job done and stayed into the night to complete it and explain the new system.”
“We’re extremely happy with the results and highly recommend Firefly Permanent Lighting to anyone looking to upgrade their home’s exterior lighting!”
“They went over the App and explained that very well too.”
“They were super knowledgeable, and efficient, and provided a friendly and open customer experience for me!”
“Every detail from the initial free consultation, proposal, communication after signing, and the actual install itself was absolutely seamless.”
People customers mention
Caleb11 reviews
Adam5 reviews
Bryce5 reviews
App3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Gregg8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Both of the installers we very nice and knowledgeable. It was a seamless installation. They went over the App and explained that very well too. A very positive experience.
Scott5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
We were told there was a 5 week wait for install when we ordered and we still decided to go with them. A week after ordering, they had an opening and were able to come and install it. It was a tricky install because of the layout of the attic but they got the job done and stayed into the night to complete it and…
Randy11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Caleb, Adam and Ethan just finished our install today. They finished it in one day! They were super knowledgeable, and efficient, and provided a friendly and open customer experience for me!
If the TruLight product performance and longevity is as great as their installation, we will be exceptionally happy!
Mariah7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We had a great experience with Firefly Permanent Lighting! The lights look amazing and add such a beautiful touch to our home. The team was professional, friendly, and easy to work with from start to finish. We’re extremely happy with the results and highly recommend Firefly Permanent Lighting to anyone looking to upgrade their home’s exterior lighting!
Kelsey7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Every detail from the initial free consultation, proposal, communication after signing, and the actual install itself was absolutely seamless. Everyone we encountered was professional, ridiculously polite, and went above and beyond every step of the way.
We are so very happy with our lights! I would 100% without…
Joe3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Awesome job from the moment they stopped by for the quote to the install. Definitely will recommend them to anyone who is looking for permanent lights.
Both of the installers we very nice and knowledgeable. It was a seamless installation. They went over the App and explained that very well too. A very positive experience.
Response from the owner · 4 days ago
Gregg, thank you so much! We're glad the install went smoothly and that the guys took the time to walk you through the app. Really appreciate you sharing this, and enjoy the lights!
Scott Stuart5 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
We were told there was a 5 week wait for install when we ordered and we still decided to go with them. A week after ordering, they had an opening and were able to come and install it. It was a tricky install because of the layout of the attic but they got the job done and stayed into the night to complete it and explain the new system. We are very satisfied with the work and customer attention we got. I will be recommending them to all our neighbors that ask.
Response from the owner · 4 days ago
Thank you, Scott, for your kind words and for trusting us despite the initial wait. We are glad our team could move the appointment up and tackle the tricky attic install; they stayed late to complete the work and took the time to explain the new system. We appreciate you recommending us to your neighbors and will pass your compliments along to the crew.
Randy11 reviewsiTotal number of Google reviews Randy has written across all businesses on Google Maps, not just this one.
Caleb, Adam and Ethan just finished our install today. They finished it in one day! They were super knowledgeable, and efficient, and provided a friendly and open customer experience for me!
If the TruLight product performance and longevity is as great as their installation, we will be exceptionally happy!
Response from the owner · a week ago
Thank you, Randy! Caleb, Adam and Ethan will be glad to hear it. We're happy the install went smoothly in one day, and we appreciate you trusting Firefly with your home. Enjoy the new lights!
Mariah Schroeder7 reviewsiTotal number of Google reviews Mariah has written across all businesses on Google Maps, not just this one.
We had a great experience with Firefly Permanent Lighting! The lights look amazing and add such a beautiful touch to our home. The team was professional, friendly, and easy to work with from start to finish. We’re extremely happy with the results and highly recommend Firefly Permanent Lighting to anyone looking to upgrade their home’s exterior lighting!
Response from the owner · 2 weeks ago
Mariah, thank you so much for the wonderful review and for choosing Firefly Permanent Lighting. We are thrilled the lights add a beautiful touch and that our team was professional and easy to work with from start to finish. Your recommendation means a lot to us. We look forward to helping with any future lighting needs.
derek zeolla13 reviewsiTotal number of Google reviews derek has written across all businesses on Google Maps, not just this one.
Derek, thank you for the fantastic five-star review. We are thrilled to hear the crew did an amazing job and that you had a great experience. We appreciate you sharing your feedback and look forward to the opportunity to work with you again.
Kelsey Brady7 reviewsiTotal number of Google reviews Kelsey has written across all businesses on Google Maps, not just this one.
Every detail from the initial free consultation, proposal, communication after signing, and the actual install itself was absolutely seamless. Everyone we encountered was professional, ridiculously polite, and went above and beyond every step of the way.
We are so very happy with our lights! I would 100% without hesitation recommend Firefly for your project.
Response from the owner · 2 weeks ago
Kelsey, thank you so much for the wonderful review. We are thrilled the entire process felt seamless and that our team exceeded your expectations. It means a lot that you love your lights and would recommend Firefly. We appreciate you trusting us with your project.
Joe Hanson3 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Awesome job from the moment they stopped by for the quote to the install. Definitely will recommend them to anyone who is looking for permanent lights.
Response from the owner · 2 weeks ago
Joe, thank you for the fantastic review and recommendation. We are thrilled to hear you were pleased from the quote through the installation. It was a pleasure installing your permanent lights, and we appreciate you spreading the word. We look forward to helping any friends or family you send our way.
Adam Brady1 reviewiTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
Adam, thank you for the five-star review. We are delighted to hear the installation and service were exceptional. We appreciate you taking the time to share this and look forward to serving you again.
Harry Gill5 reviewsiTotal number of Google reviews Harry has written across all businesses on Google Maps, not just this one.
The entire installation crew did a terrific job in particular Caleb! Also, the sales team was low-key and I didn’t feel too much pressure. All a great experience!
Response from the owner · 3 weeks ago
Harry, thank you for the fantastic five-star review. We are thrilled Caleb and the installation crew did a terrific job and that our sales team felt low-key and pressure-free. We appreciate you highlighting those details and are glad the whole experience was great. We will share your kind words with the team.
Michelle Owens Perez11 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
We are very happy with lights installed by Firefly. The installation crew were fantastic. They were on time and did a nice, clean job. Follow up service when I have had questions has been fantastic. And of course, the lights are a significant enhancement to the appearance of the house. Highly recommended!
Response from the owner · 3 weeks ago
Michelle, thank you so much for the wonderful review. We are thrilled the crew arrived on time, did a clean installation, and that our follow-up service has been helpful. It means a lot to hear the lights have enhanced your home and that you would recommend us.
