Customers consistently praise the store for knowledgeable support, rapid communication, and competitive pricing on aftermarket blower parts and fireplace inserts. Reviewers highlight the team's patience in guiding DIY repairs, accurate part identification, and fast shipping that often resolves issues much quicker than local service providers. The high rating reflects satisfaction with the availability of rare components and the absence of sales pressure, with no recurring criticisms identified in the provided excerpts.
Google rating: 5.0 out of 5 from 86 reviews (100% five-star).
Reviews on this page: 86 Google reviews (86 with written comments, 4 with photos).
Owner responses: the business replied to 83% of reviews.
Reviews from Google, shown as published (original wording, unedited).
Keith Pammett1 review
★★★★★
If I could give these guys 20 out of 10, I would.
I’ve been in the heating business for 30 years, and the support I received from Jason Baker at FireplaceBlowersOnline.com absolutely deserves recognition.
I purchased replacement fans for a customer’s fireplace, but when I went to install them, the setup wasn’t working out. I contacted Jason, and he sent me the manual and helped confirm that they had supplied the correct fans. The problem was that someone had previously modified and jury-rigged the existing fan setup.
Jason worked through multiple photos with me, figured out what we were dealing with, and went through his resources to find a mounting plate that would work with this discontinued product. That alone would have been excellent service.
Then he went even further and offered to send me additional fans at no charge to get it sorted out. I offered to pay or return the ones I had, and his response was, “No worries, we support our customers.”
That says everything.
They supplied the correct parts in the first place, yet still went out of their way to help solve a problem they hadn’t caused. Jason put real time, knowledge, and effort into finding a solution.
As a contractor, this is the kind of company you want backing you up when you’re trying to look after your own customers. I’m beyond impressed. Thank you, Jason and the team at FireplaceBlowersOnline.com. You’ve earned my respect and my future business.
Response from the owner · 3 weeks ago
Keith, can’t thank you enough for this!! Means the world to us, seriously. Thanks again and don’t hesitate to reach out if you ever need anything.
If I could give him ten stars I would. Jason and his team are unbelievably knowledgeable and fantastic to work with. My fireplace opening was too small because of a hearth being too high. No local fireplace service would attempt it. Jason coached me through fixing it myself. He is so patient and so kind. I had to email and call him multiple times because I don’t know what I’m doing and he never got frustrated with me and he always responded quickly. He went out of his way to make the job easier for me when I got my parts. They are precious people and I wish I lived closer so I could thank them in person. I cannot thank him enough. If you have a fireplace need, don’t waste your time or money with anyone else!!
Response from the owner · a month ago
Hey Shannon, thank you so much for this ever so kind review! We really should be the ones thanking you for your business. Always a pleasure dealing with such fabulous customers. Always here if you ever need anything!! Cheers, Jason
2026 and still Absolutely the best!!! In 2022 I was stood in parking lot and called to get directions to front door and they looked out window and waved me to the door. It's on the 2nd floor in a cool old factory. One of the owners came straight over to greet me and we got right down to my fireplace blower problem. They went above and beyond the norm and got me a replacement. It's a family business that really cares about their customers.
Now 2026 I was cleaning the blower from 2022 and used air compressor to blow out fan and spun a bearing 'it was squeaking'. We talked about 4100 Quadrafire Bodaga Bay - These guys hooked me up with newer model heavy duty fan. I talked it thru with them about doing a small bit of modification on fireplace fan housing. Took a little over 1/2 hour and got a 100% better blower than factory. I had to raise front of Firebox with washers and cut lower front cast blower housing, I also took a piece of gutter apron and made a manifold lip to force air under/thru firebox. Here's a video explaining what I did. It doesn't show the cut under the front grill cover to fit blower. If I get a chance I'll take it apart for a picture
Response from the owner · 4 years ago
Thanks again for swinging by. Pleasure meeting you!! Regards, Jason
There's a lot to love about this company - they sell well-made, competitively priced aftermarket blowers and lots of other spare parts, and they stand behind what they sell. I wouldn't hesitate to recommend them to anyone.
Jason Baker (Ask an Expert operator) responded immediately off of my limited knowledge and some pics to gather the correct part numbers for me. And took it a step further when I forgot to include a knob for the controller he hurriedly got it in the same order for me.
Top Notch Service. Hopeful the parts are quality pieces when they arrive. If not I have high confidence they will make it right.
Jason at Fireplace Blowers Online was just terrific - twice. Once I asked for the specific model I needed for my ventless fireplace. He sent the links. I bought the unit, installed it, and it works perfectly. Then I wanted to know whether I needed a louvered lower panel and he answered my question - on a Sunday. Thanks Jason - terrific service!
Response from the owner · 9 months ago
Thanks Dave, can’t thank you enough for this!! Cheers, Jason
You know when you're looking for a product to solve a nagging problem, call a business, someone answers the phone immediately, AND clearly has encyclopedic knowledge about your issue AND recommends conservative approaches to fixing it first, rather than jumping straight to spending lots of money?
This is it. Jason is knowledgable, kind, and generous with his time. All businesses should be run like this.
Prices are great and the customer service is outstanding. I had a problem, they communicated and solved it right away. No waiting around! A great team.
I am so grateful to Jason for his steadfast support in locating blower motors for my old Ashley fireplace insert. Not only did he get me the only motors that would work, but the support he provided to work through the challenges via email communications and phone was amazing. This is the only business I will call for future needs. Cheers!
Response from the owner · 9 months ago
Thanks again Paula! The pleasure was all ours. Thanks for supporting our growing family business and don't hesitate to reach out if you ever need anything. Cheers, Jason
