Analyzing 5,854,0205.9M ReviewsFor 16,18516.2K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%48+3.4Craft & service penalty99−0.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

First Class Paws and Claws Grooming

Honolulu, HI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 64 pet boarding facilities · 4.9★ from 155 Google reviews

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Report card

Percentile vs other pet boarding facilities (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.First Class Paws and Claws Grooming is better than 89% of pet boarding facilities.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.First Class Paws and Claws Grooming is better than 83% of pet boarding facilities.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.First Class Paws and Claws Grooming is better than 99% of pet boarding facilities.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.First Class Paws and Claws Grooming is better than 100% of pet boarding facilities.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.First Class Paws and Claws Grooming is better than 100% of pet boarding facilities.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.First Class Paws and Claws Grooming is better than 48% of pet boarding facilities.C
48

Reviews for your job

Customers hired First Class Paws and Claws Grooming for 6 kinds of job.

First Class Paws and Claws Grooming for dog boarding

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Dog boarding”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#27 / 34
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Dog boarding”

Dyanne5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Hoku has been grooming my dog Keala for the past two years, and she’s done a great job! Keala always comes back clean and well groomed. Hoku’s knowledge and love for dogs is comforting, and it makes me feel at ease when my dog is in her hands.

Reasonable priceDog groomingDog boardingDog bathing and blow dry
Jamie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Hoku is hands down the best on island!! She has been grooming and boarding or fur babies since 2008. I trust no one else with them and their excitement shows once we are near her place. She cares for them like they are her own and is the only person that is able to trim my male husky’s nails without tranquilizers.

Reasonable priceDog groomingDog boardingDog bathing and blow dry
MyrnaLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Hakulani is amazing. She takes great pride in her work, she is very knowledgeable and listens to what you want. She has been a lifesaver taking care of our dog when we go to the mainland. She is an amazing groomer and takes excellent care of our dog when we go on vacation. She is reasonably priced and I definitely recommend her for your pet needs.

Reasonable priceDog groomingDog boarding
Wayde3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Been going to Hoku for the last four years, she does a whole bunch of different services that you can request. Wouldn’t want to go to anyone else for the rest of my Moca’s time here.

Great priceDog groomingDog boardingDog full service grooming
Katie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Hoku is the absolute best! I have been going to her since we got our toy multi-poo a couple years ago. My puppy always comes back looking fresh, happy, and like he just had a little staycation with a good friend. Hoku is laid back and is so accommodating with drop offs, pick ups and boarding. I never worry when my…

Great priceDog groomingDog boardingDog bathing and blow dry

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 75%Reasonable 25%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Dog grooming16—
Dog nail trimming9—
Dog full service grooming9—
Dog bathing and blow dry6—
Dog boarding5—
Dog grooming and styling3—

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