Analyzing 5,803,3475.8M ReviewsFor 15,98816K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%48+3.4Craft & service penalty99−0.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

First Class Paws and Claws Grooming

Honolulu, HI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 64 pet boarding facilities · 4.9★ from 155 Google reviews

📞 Call (808) 342-6378Request a call back @firstclasspaws ↗

Report card

Percentile vs other pet boarding facilities (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.First Class Paws and Claws Grooming is better than 89% of pet boarding facilities.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.First Class Paws and Claws Grooming is better than 83% of pet boarding facilities.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.First Class Paws and Claws Grooming is better than 99% of pet boarding facilities.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.First Class Paws and Claws Grooming is better than 100% of pet boarding facilities.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.First Class Paws and Claws Grooming is better than 100% of pet boarding facilities.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.First Class Paws and Claws Grooming is better than 48% of pet boarding facilities.C
48

Reviews for your job

Customers hired First Class Paws and Claws Grooming for 6 kinds of job.

First Class Paws and Claws Grooming for dog nail trimming

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Dog nail trimming”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Dog nail trimming”

KP7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Hoku is AMAZING! We’ve been going to her for over a year at least twice a month and each time she takes so much care for our lovely Corduroy even giving us detailed explanations of her process and how our puppy reacted to everything when we first visited her, even does anal gland expression which we had no idea was…

Dog anal gland expressionDog bathing and blow dryDog full service grooming
Mollie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We have been taking our dog, Huron, to Hoku for months now. She is amazing with him. For a while we tried to do it outselves, but our dog was really hard to work with. Hoku was amazing with him and has turned him from a nightmare to a decently, if not slightly reluctantly, good boy. On top of that, she always works…

Great priceDog nail trimming
Micah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Hoku is great!, been going to her for over a decade now and she always gives us quality work and is very reliable.

Great priceDog groomingDog bathing and blow dryDog full service grooming
Karla4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Hoku groomed our Hapa for many years before recently passing over the rainbow bridge. Hapa was always happy to see her and she customized each groom according to our preferences. Hapa had arthritis with sensitive painful paws as well as IVDD and couldn’t walk well, but Hoku was able to accommodate him with such…

Great priceDog groomingDog full service groomingDog nail trimming
Jamie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Hoku is hands down the best on island!! She has been grooming and boarding or fur babies since 2008. I trust no one else with them and their excitement shows once we are near her place. She cares for them like they are her own and is the only person that is able to trim my male husky’s nails without tranquilizers.

Reasonable priceDog groomingDog boardingDog bathing and blow dry
Nakoa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Absolutely amazing job ! Very good customer service, very kind and well listening to the exact looks I want for my dog, and extremely well pricing and timing for the amazing quality of work that is produced !! 15/10

Great priceDog groomingDog bathing and blow dryDog nail trimming
Wayde3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Been going to Hoku for the last four years, she does a whole bunch of different services that you can request. Wouldn’t want to go to anyone else for the rest of my Moca’s time here.

Great priceDog groomingDog boardingDog full service grooming
Katie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Hoku is the absolute best! I have been going to her since we got our toy multi-poo a couple years ago. My puppy always comes back looking fresh, happy, and like he just had a little staycation with a good friend. Hoku is laid back and is so accommodating with drop offs, pick ups and boarding. I never worry when my…

Great priceDog groomingDog boardingDog bathing and blow dry
JeremyLocal Guide · 147 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Rating only, no written review.

Great priceDog nail trimming

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 75%Reasonable 25%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Dog grooming16—
Dog nail trimming9—
Dog full service grooming9—
Dog bathing and blow dry6—
Dog boarding5—
Dog grooming and styling3—

Compare with

Peaceful Psyche LLC: Doggy Daycare & Boarding logoPeaceful Psyche LLC: Doggy Daycare & BoardingExperts Score 98Honolulu · 5.00★Leo's Clubhouse Cat Hotel logoLeo's Clubhouse Cat HotelExperts Score 96Honolulu · 4.98★Barks and Purrs Pet Daycare and more logoBarks and Purrs Pet Daycare and moreExperts Score 94Honolulu · 5.00★