Reviewers highlight the gym's clean facilities, reasonable pricing, and knowledgeable personal trainers who provide attentive form correction and motivation. Group fitness classes are frequently described as energetic and supportive, contributing to a positive community atmosphere. However, several low-star reviews criticize inconsistent front-desk communication regarding advertised trial passes and express frustration with the difficulty of canceling memberships remotely, noting that staff sometimes contradict online information.
Google rating: 4.8 out of 5 from 1,944 reviews (94% five-star).
Reviews on this page: 1,944 Google reviews (1,778 with written comments, 47 with photos).
Owner responses: the business replied to 73% of reviews.
Most recent review: November 2, 2026.
Service: Gym serving Fremont, California.
Data from Google, last updated November 11, 2026.
Star ratings
1,944 Google reviews we collected
4.8of 5
5 stars1,82694%
4 stars482%
3 stars90%
2 stars111%
1 star503%
Praise vs complaints
Phrases our text analysis found in 1,778 written reviews
96%praise
Praise1,35696%
Complaints584%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude67748%
Would recommend31522%
Quality & results14510%
Honesty & trust927%
Price & value836%
Communication634%
Speed & response393%
What customers talk about
We read 1,778 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“What I especially appreciate is that despite the fun and friendly atmosphere, she is always very attentive to my form and makes sure I'm doing each ex…”
“Cheryl completely refused to help her, ignored her medical distress, and yelled at the rest of us for stopping our workout to make sure the poor lady was okay.”
“Overall, I am very happy with my experience and would highly recommend Cheryl and the gym to anyone who wants to improve their fitness level.”
“Avoid this gym unless you want to deal with shady billing practices and complete radio silence when it comes to resolving issues.”
“I regularly attend and thoroughly enjoy her group fitness sessions, including Pilates, Zumba Toning, Strength, and Zumba + Lift.”
“Ok gym, has lifting pads which is why I got it, but horrible service.”
“Her energy is contagious, and she genuinely makes fitness feel enjoyable.”
“Advertising one thing and telling customers another is misleading.”
“This gym is affordable, great location, and has amazing group fitness instructors.”
“The cost to implement this system was probably pretty pricey.”
“He made me feel comfortable right away and explained everything in a way that was easy to understand.”
“…by the knowledge or skills of the trainers stating that the trainers did not answer questions nor guide them with the goal of eventually being able to…”
“She is consistently positive, customer-oriented, punctual, and well-planned in her training sessions.”
People customers mention
Hailey79 reviews
Jerry56 reviews
Justin48 reviews
Newark47 reviews
Juan33 reviews
Zumba31 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
⭐⭐⭐⭐⭐
I highly recommend Romina at Fitness 19! She is such a lively, positive, and encouraging trainer who makes every workout something to look forward to. She's also a wonderful conversationalist, which makes the sessions so enjoyable and the time just flies by!
What I especially appreciate is that despite the fun and friendly atmosphere, she is always very attentive to my form and makes sure I'm doing each exercise correctly. She suggests a great variety of effective exercises, and I always leave feeling like I've had a really good, productive workout.
Romina strikes the perfect balance between making workouts fun and challenging. Her energy is contagious, and she genuinely makes fitness feel enjoyable. So glad to have her as my trainer. Highly recommend!
Vidhya, we're overjoyed to hear about your positive experience with Romina at Fitness 19! Her lively spirit and dedication to proper form make her an invaluable part of our community. We're delighted to be part of your fitness journey and look forward to seeing your continued progress!
Lazyness300Local Guide · 72 reviewsiTotal number of Google reviews Lazyness300 has written across all businesses on Google Maps, not just this one.
They need checking account to sign up.
Edit:
Don't talk to the guy with the septum piercing. He doesn't know anything.
They're promoting referring a friend and get a month free and he didn't know anything about it.
When we went to sign up we got all the way to the payment part and he told us they ONLY do account and routing number and they couldn't swipe cards.
We went to sign up somewhere else.
Busyness: A little busy
Powerlifting equipment: Barbells, Weight plates
Maintenance: Well-kept
Response from the owner · 2 weeks ago
Thank you for sharing your thoughts, Lazyness300.
We accept most checking/banking accounts, debit and credit cards and try to make payment as easy as possible. We ask that you have up to date payment information on file to ensure your membership payments go through smoothly and there are not delays or interruptions to your access to the gym.
If your payment method changes, you can update it in your account online, through the app, or by visiting your local club.
Michael Chu6 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Don’t sign up for vault. There’s no workers watching the door so people will force their way in when you badge in, and you get charged for it. Why am I charged for workers to not doing their jobs?
Response from the owner · 3 weeks ago
Michael, we regret to hear about your experience with The Vault.
We actually have a camera system set up to monitor entrances to this area, so if people are forcing their way in we have a way to flag their account. We do our best to inform these members in a polite and discreate way, so while you may not notice it, we do police this.
We thank you for being an Elite member and bringing this concern to our attention. If you have any questions please ask the in-club team so they can give you more information on the process.
mena pacheco1 reviewiTotal number of Google reviews mena has written across all businesses on Google Maps, not just this one.
I enjoy the , Pilar class and the Zumba class. With. Cheryl, I love the way i feel after talking her classes for over 4 years now.i like the way she’s teaching her classes, very inspiring, professional. Positive energy. And very supportive and kind and helpful. Her classes made me gain a positive attitude about my self, she’s always encouraging me, to never give up. I love that. And I also use treadmill, Bike, And all the weight machine.
Busyness: A little busy
Powerlifting equipment: Other
Maintenance: Well-kept
Response from the owner · 4 weeks ago
Mena, thank you for your kind words about Cheryl's classes here at Fitness 19 Newark! We're delighted to know how much they've inspired and supported you over the years. It's fantastic that you're also utilizing our equipment to its fullest. Keep pushing forward, and we're excited to see your continued progress!
Sara Sosinski6 reviewsiTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
This gym is affordable, great location, and has amazing group fitness instructors. I mostly take classes with Cheryl, Amy, and Myrtle. Come in and get motivated to workout while having fun!
Response from the owner · 3 months ago
Thank you, Sara, for the fantastic rating! We're ecstatic to have you as part of the Fitness 19 family. We look forward to supporting you on your fitness journey!
Ada Chang1 reviewiTotal number of Google reviews Ada has written across all businesses on Google Maps, not just this one.
As a member of Fitness 19 for over two years, I am writing to share some well-deserved positive feedback regarding instructor Cheryl Louis. I regularly attend and thoroughly enjoy her group fitness sessions, including Pilates, Zumba Toning, Strength, and Zumba + Lift.
Cheryl’s classes are consistently energetic, highly engaging, and fun, making them a true highlight of my weekly routine. Her dedication creates a welcoming and motivating environment for everyone who attends.
Thank you for offering such high-quality programs and for having exceptional instructors like Cheryl on your team.
Busyness: A little busy
Powerlifting equipment: Dumbbells, Other
Maintenance: Well-kept
Response from the owner · 4 weeks ago
Ada, we're overjoyed to hear about your positive experience with Cheryl's Pilates, Zumba, Strength and Zumba + Lift classes! Her energy and dedication make her a standout instructor, and we're grateful to have her. Thank you for being a valued member of the Fitness 19 Newark family!
travelbug681 reviewiTotal number of Google reviews travelbug68 has written across all businesses on Google Maps, not just this one.
I have been Training with Cheryl for more than 3 year doing Zumba, Zumba Toning and Strength training and a well-kept gym facility. She is knowledgeable and encouraging, making each workout enjoyable while helping me improve my strength, flexibility, and overall fitness. Overall, I am very happy with my experience and would highly recommend Cheryl and the gym to anyone who wants to improve their fitness level.
Maintenance: Well-kept
Response from the owner · 4 weeks ago
Thank you, travelbug68, for your wonderful feedback! We're thrilled to hear how Cheryl's guidance has positively impacted your fitness journey. Her Zumba, Zumba Toning, and Strength classes are some of our most popular ones on the scheduled! Your recommendation means a lot to us, and we're excited to continue supporting your health and wellness goals!
Mrs. MonroeLocal Guide · 120 reviewsiTotal number of Google reviews Mrs. has written across all businesses on Google Maps, not just this one.
DO NOT JOIN THIS GYM IF YOU VALUE YOUR SAFETY AND SELF-RESPECT. While the facility itself is nice and trainers are great, group fitness instructor Cheryl Louis is an absolute nightmare and a walking corporate liability.
During a Pilates class this week, an elderly woman was clearly sick, suffering from vertigo, and about to throw up and pass out. Cheryl completely refused to help her, ignored her medical distress, and yelled at the rest of us for stopping our workout to make sure the poor lady was okay. She has zero human decency or empathy.
To make matters worse, during a strength class today, Cheryl openly body-shamed me in front of the entire room, making derogatory comments about my body and telling me to 'get the jelly out of my legs.' I have never experienced such disgusting, toxic, and unprofessional bullying from a fitness instructor in my life. Management needs to fire this woman immediately before her negligence results in a serious and dangerous medical emergency on their floor.
Response from the owner · a month ago
Thank you for bringing this to our attention, Mrs. Monroe.
We are reviewing this with our in-club team and the club manager, Jonathan. We aim to be a gym for everyone and anyone and your experience does not sound like it has matched this standard. Making our gyms safe and comfortable for all our members is of utmost importance to us and take your concerns seriously.
We appreciate your review as we are always aiming to improve our facilities, classes, and gym.
Dan Cleto11 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
We're overjoyed to hear your positive remarks about Fitness 19 Newark, Dan! It's wonderful to know you appreciate our efforts to be the cleanest gym in Newark and weights are re-racked appropriately. We're excited to continue being a part of your fitness journey!
Usman Khan8 reviewsiTotal number of Google reviews Usman has written across all businesses on Google Maps, not just this one.
I’ve been coming to this gym for a few months now, and I couldn't be happier. The facility is always spotlessly clean, and the equipment is incredibly well-maintained. The staff members are welcoming, knowledgeable, and always ready to help. Whether you are a complete beginner or an experienced athlete, the community here is supportive and motivating. Joining was the best decision I've made for my fitness journey!
Response from the owner · a month ago
Thank you, Usman, for your kind words! We pride ourselves on being the cleanest gym in Newark and always try to go above and beyond for our members. It's wonderful to have you as part of the Fitness 19 community, and we can't wait to see you achieve your goals!
