Analyzing 7,543,9767.5M ReviewsFor 21,23321.2K Experts
Google reviewers rate Fiv5 Star Cleaning 4.9 out of 5 based on 997 reviews, with the owner responding to 77 percent of them. Customers frequently praise the team's punctuality, attention to detail, and thoroughness in deep and regular home cleaning services. However, lower-rated feedback highlights inconsistencies in scheduling, unexpected extra charges for basic tasks, and difficulty securing refunds or consistent crew assignments.
Data from Google, last updated November 2, 2026.
997 Google reviews we collected
Phrases our text analysis found in 855 written reviews
How often each topic comes up in the written reviews
We read 855 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The attention to detail was nothing short of amazing !”
“Had a really terrible experience unfortunately!”
“They are very professional and do a thorough cleaning.”
“I tried calling them, the manager I spoke with was rude and disrespectful, and suggested I find another cleaning company.”
“For an immaculate home, look no further than Fiv5 Star!”
“It is for these reasons, I do not recommend this company and will be looking for a more reliable cleaning service.”
“They showed up on time and thoroughly cleaned everything.”
“Every cleaning for the first set couple of months, had either been delayed by a couple of hours, cancelled, or shifted to a different day.”
“Management is very professional and easy to work with.”
“Poor communication, poor quality, and questionable trustworthiness.”
“They were punctual, reliable, and left everything spotless.”
“The cost was exceptionally reasonable for such top-tier service.”
“Very expensive initial cleaning.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 997 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
The crew did an amazing job. They showed up on time and thoroughly cleaned everything. I have used Fiv5 star before and have been very happy with the results .I will use them again when needed. Thank you.
I’m very happy with the outcome. The team worked non-stop and did an amazing job.
The best day of the month! Thanks Ladies for always doing an excellent job!💕
My home both looks and smells amazing !. The attention to detail was nothing short of amazing !!!!.. Thank you for making my home sparkle
I am very happy with the cleaning job Fiv5 Star has done at my home. They are very professional and do a thorough cleaning. I highly recommend them!
The team is very friendly and do a great job. Have been using the service for over 10 years.
The ladies did a great job deep cleaning my house. I would highly recommend 5 Stars.
We’re so glad you loved the deep cleaning! ❤️ I’ll make sure the ladies know their hard work made a difference. Thank you for recommending us to others!
They did a great job. Very happy with the results.
So happy to hear you loved the results! 😊 Thank you for choosing us to take care of your home. It means a lot to know you’re happy with our work!
They are best!! Always on time and my house looks amazing. So thankful for their team.
We love hearing this! ❤️ There’s nothing better than knowing you come home to a beautiful, clean house every time. We’re lucky to have such a wonderful team, and we’re so glad you’re happy with them!
Fiv5 Star cleaning does a great job. I am pleased every time.
It makes us happy to know we keep meeting your expectations! Thank you for continuing to choose Fiv5 Star Cleaning. We appreciate you! ❤️
Analyzing 7,543,9767.5M ReviewsFor 21,23321.2K Experts