Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
Google reviewers rate Five Points Kennels 4.8 out of 5 based on 365 reviews, frequently praising the clean facility, friendly staff, and daily photo updates provided during boarding and daycare stays. Customers also note that the business handles grooming, play school, and overnight services effectively, often mentioning that pricing is reasonable for the care received. However, several low-star reviews criticize the company for poor communication regarding vaccination requirements and reservation cancellations, while one report alleges a serious injury occurred due to inattentive staff during daycare.
Data from Google, last updated November 9, 2026.
365 Google reviews we collected
Phrases our text analysis found in 247 written reviews
How often each topic comes up in the written reviews
We read 247 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff are all so kind and welcoming and love the pets.”
“I recommend highly for any of your doggie or kitty needs!”
“I always get my dog a nail trim and file during her stays, and they have always done a wonderful job with that, too.”
“Fair rates with a variety of different room sizes, additional options for one on one time, and grooming.”
“great place to get your dog’s ear ripped off by another dog due to inattentive staff in the daycare!”
“We know she is well taken care of when she's there and genuinely feel that the entire staff cares for her and her well-being is a top priority for them.”
“They're great at following dietary needs and very communicative if anything happens during your pets stay.”
“And for my dog who doesnt like pedicures, they got him in right away and did a fantastic job!”
“The manager did not call me back I finally had to call them.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 365 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I cannot say enough great things about five points Kennels. They do wonderful grooming and their daycare/playschool program is great. My boy loves to go there for anything. The staff are all so kind and welcoming and love the pets. I recommend highly for any of your doggie or kitty needs!
Sully loves Five Points Kennels. Great care and attention to detail.
Such a great place to take you fur babies so the don't have to be home alone. Or if your going on vacation. The staff is so nice and they the animals.
This is one of the best kennels we've ever dealt with. They treat you like a VIP and they are exceptionally good with small dogs they will go away all the way to keep your pet in good shape they will take photos and send it to you daily and you can call and they will give you any information they can they're one of the best outfits I have ever seen. It is owned by a retired police officer I don't know him personally but he seems to really keep the best of people there. If I was going to go anywhere with my pet it would be here.
I've taken my greyhound to Five Points for years and only have amazing things to say. The best evidence I can give to show how great they are is that my sweet dog loses her mind in excitement when we pull up to Five Points. She knows she's going to get to see all her puppy friends and the wonderful staff for a few days. They're great at following dietary needs and very communicative if anything happens during your pets stay. I always get my dog a nail trim and file during her stays, and they have always done a wonderful job with that, too. Their prices are on the higher end of average, but it's justified due to the quality of their facilities and staff. I've always felt that it's worth it. Word of caution: Five Points often gets booked up during fall/winter/spring break, so book early!
DAWN THE GROOMER IS AMAZING
Love them! Over night boarding is always excellent. And for my dog who doesnt like pedicures, they got him in right away and did a fantastic job!
We love taking our dog to Comfort Kennels. Dan and Sally treat their customers like family and we know our girl is well taken care of.
Amazing, knowledgeable staff! Clean facility.
Five Points is amazing! Our dog is 12 and has gone to Five Points almost her entire life and she gets so excited to go when we tell her she is going to see 'her friends.' Many of the same staff members have been there for years and they really take pride in getting to know your pet. We know she is well taken care of when she's there and genuinely feel that the entire staff cares for her and her well-being is a top priority for them. They even drove her to the vet when we were on vacation, and the vet would not prescribe an antibiotic for a UTI which she has more frequently gotten as she's aged. Five Points truly does care for your animal!
Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts