Analyzing 9,427,0749.4M ReviewsFor 26,86126.9K Experts
Customers praise the company for punctual arrivals, clear communication, and effective removal of tough stains from carpets, rugs, and upholstery. Reviewers note that technicians are professional, knowledgeable, and considerate of pets, while also finding the pricing reasonable. One lower-rated review criticized the lack of furniture protection during the cleaning process, noting that dirt marks were left on baseboards and furniture because items were not placed on risers.
Data from Google, last updated November 10, 2026.
367 Google reviews we collected
Phrases our text analysis found in 336 written reviews
How often each topic comes up in the written reviews
We read 336 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He did a great job on all our carpets and was so kind to our dogs!”
“He was very personable, professional, and knowledgeable.”
“He arrived on time and was communicative throughout the service.”
“I have a dog that’s on steroids that makes her piss a lot and he got the smell right out highly recommend!”
“I can't recommend this company enough.”
“Can't thank them enough for being punctual, nice, communicative, and effective.”
“I am so thankful and felt like the price was very reasonable.”
“It honestly feels like sleeping on a brand-new bed again.”
praise complaint · found by our text analysis, Google review wording unchanged.
5.0 ★★★★★ 367 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Couch came out great! Very professional and thorough. Alec was awesome.
Ms Ryan, thank you so much for allowing us to clean for you. We absolutely appreciate you taking the time to share your 5 Star experience. Until next time for all your professional Carpet, Rug, Upholstery, Tile, and Wood cleaning… Five Star ChemDry 704.704.2436 www.FiveStarChemDry.com
I have used them a couple Times now and they always do a great job! Really get the hard to clean stains out! Very happy with the results.
Hi Nicole, thank you for your review and sharing your stellar experience with Five Star ChemDry!
Alec was great! He did a great job on all our carpets and was so kind to our dogs! Will deff be using his services again!
Hi Brittany, we are pleased to hear that you had a great experience with Five Star ChemDry! We look forward to being your top solution for your cleaning needs.
Alec did a great job. He was very personable, professional, and knowledgeable.
Donna, Thank you for the review. We have such a great team and always look forward to providing excellent service and care. Thank you again, for your business! Five Star ChemDry 704.704.2436 www.FiveStarChemDry.com
A great experience! Alec came and got a stain out that we were already told by a different company that they couldn’t do it. Looking forward to getting our entire second floor done!
We are so happy to hear of your wonderful experience with Five Star ChemDry and our team member Alec! We have a great team and look forward to working with you again. Thank you for choosing and trusting Five Star ChemDry.
Thanks Cameron for a great experience! He arrived on time and was communicative throughout the service. Our rugs are refreshed and ready for the holidays
Thank you so much for your time in writing us a 5 star review. We’re glad we were able to get your rugs refreshed for the holidays. We’re here for you for all professional Carpet, Rugs, and Furniture cleaning. Thank you Five Star ChemDry 704.704.2436 www.FiveStarChemDry.com
Cameron did a great job cleaning our carpets! Thank you for your hard work ethic!
Thank you for giving us another 5 Star review. We appreciate you allowing us to clean for you. Were known to be the best professional carpet cleaning company in Charlotte. Glad you saw that. Until next time Five Star ChemDry 704.704.2436 www.FiveStarChemDry.com
Responsive, great service.
We thank you for the opportunity to provide you stellar service! Thank you for your 5 star review!
Alec and Justus did a great job of getting out a bad stain in my chaise lounge. Can't thank them enough for being punctual, nice, communicative, and effective. I would definitely hire them again in the future. See before and after photos. 10/8/2026 update: Cameron came to clean my same chairs that were so dirty. He did amazing and got them looking as beautiful as ever. I can't recommend this company enough. Whatever they are using and their technique are amazing! They're also so fast.
We look forward to the opportunity to serve you again! Thank you for taking the time to leave us a great review.
Alec did a great job would definitely recommend!!!
We're proud of another great job. We're so glad you to offer friendly, dependable, professional, and a great value, for all your Professional Carpet, Rug, and Upholstery cleaners. Until next time... Thank you Five Star ChemDry 704.704.2436
Analyzing 9,427,0749.4M ReviewsFor 26,86126.9K Experts