Analyzing 9,389,9699.4M ReviewsFor 26,74426.7K Experts
Reviewers of Five Star Home Improvement in Rock Island frequently cite punctuality, same-day completion, and thorough cleanup as key positives for their roofing and home improvement services. Communication during the project and reasonable pricing are also noted. However, recurring criticisms involve billing accuracy and minor property damage, such as landscaping or trees being affected without permission.
Data from Google, last updated November 10, 2026.
26 Google reviews we collected
Phrases our text analysis found in 17 written reviews
How often each topic comes up in the written reviews
We read 17 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The crew was on time, professional, and got the job completed in one day including clean up.”
“Ryan nolen was exceptional I definitely will recommend his crew to others”
“The team from Five Star Hone Improvement was top notch!”
“They were able to meet my needs and where very professional.”
“Their quote was reasonable and their salesman was knowledgeable and great to work with.”
“Communicated all issues and progress thought the day.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 26 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Ryan nolen was exceptional I definitely will recommend his crew to others
We are happy to hear of your positive experience working with our team, Maralee. Thank you for choosing Five Star!
Beyond exceptional service and quality work. I highly recommend for any home improvement and roofing needs!!!!
The quality of work we provide is something we pride ourselves on here at Five Star. We appreciate the positive review and recommendations!
Great company to work with. They were able to meet my needs and where very professional. Highly recommend!!
Hi Scott! We are happy to hear you are satisfied with our team's services and greatly appreciate your recommendations.
Workmanship was ok after they had to come back fix a couple issues. Billing was very deceptive and still belive we were charged wrong.
At the time we wrote up purchase agreement, the estimate that your insurance company gave you did not include ice & water barrier for the roof, even though you had it already, and it is required by code. So the purchase agreement included ice & water barrier at no cost to you at that time. We had discussed adding the cost of ice and water barrier to the bottom line at the time of signing, but we all decided to hold off on that, because you didn’t feel comfortable having that on there until it got resolved with the insurance company. So, we had discussions with your insurance company's desk adjuster to be paid for our incurred cost of materials & labor of the installation of the ice & water barrier. To verify this, the insurance company wanted pictures of the old barrier being torn off, and the new barrier installed in place. After our crew tore the roof off, they did not take pictures, like they usually do, to prove that ice and water shielding was on the home already. Since we did not have the verification for the insurance company, they were not going to pay the incurred cost of our labor and materials. So in the end, there was no overcharge, you got the ice & water barrier for free.
Completed the job in one day. Communicated all issues and progress thought the day. Even provided photos on the job. Cleaned up after completion.
Five Star was recommended to me by a friend. The new roof and gutters looked identical to what was previously there. We had roof and gutter damage from the Derecho. The crew was on time, professional, and got the job completed in one day including clean up. I highly recommend using Five Star for any home improvements needs.
Excellent services on time and dine in one day and follow up was done within a week Would definitely recommend
Everything was great all work was done on time and cleaned up. Only one down fall was the siding people cut some of my cherry blossom tree without permission.
The team from Five Star Hone Improvement was top notch! We have an extreme pitch and square footage on our roof. They were safety conscious, protected our property and our neighbors & were continually cleaning as they installed. Their quote was reasonable and their salesman was knowledgeable and great to work with. We have recommended them to other friends and family.
Great job, would use again!
Analyzing 9,389,9699.4M ReviewsFor 26,74426.7K Experts