Self-storage facility · Sioux Falls, SD · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%51+32.4Reliability 28%20+5.6Replies to reviews 8%74+6.1Momentum penalty50−5Experts Score= 39Not enough data for value; its weight is shared by the others.Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.39SCORE
DGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#128 of 129 packing servicesiPosition by Experts Score among all companies we track in this category. · better than 1%
4.6★★★★★120 Google reviews · 11 photos
84%five-star reviews
4.26★last 12 monthsiAverage stars on reviews from the last 12 months only.
20%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the facility for its cleanliness, secure buildings, and helpful staff who assist with unit selection and payment processes. Recurring themes include easy online sign-up, competitive pricing, and responsive communication regarding gate access issues. A common criticism involves changes following acquisition by a national chain, specifically complaints about reduced access hours, mandatory insurance requirements, and difficulties communicating with remote support centers.
Google rating: 4.6 out of 5 from 120 reviews (84% five-star).
Reviews on this page: 120 Google reviews (101 with written comments).
Owner responses: the business replied to 46% of reviews.
Most recent review: September 20, 2026.
Service: Packing Service serving Sioux Falls, South Dakota.
Data from Google, last updated November 13, 2026.
Score profile vs other packing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: reliability.
Five Star StoragePacking Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Five Star Storage: 51/100 on this factor. Category median: 89.C
51
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Five Star Storage: 20/100 on this factor. Category median: 83.D
20
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 87.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Five Star Storage: 50/100 on this factor. Category median: 100.C
50
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Five Star Storage: 74/100 on this factor. Category median: 89.B
74
Bar = this company · dark tick = category median.
Star ratings
120 Google reviews we collected
4.6of 5
5 stars10184%
4 stars76%
3 stars33%
2 stars33%
1 star65%
Praise vs complaints
Phrases our text analysis found in 101 written reviews
93%praise
Praise11493%
Complaints87%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2924%
Would recommend2722%
Speed & response2218%
Quality & results1613%
Price & value1512%
Honesty & trust76%
Communication65%
What customers talk about
We read 101 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“James was so helpful in finding me the right unit for the right price.”
“…who can help you, and when you do get someone on the phone they are rude, condescending and will not help in anyway at all they send you in a circle…”
“I highly recommend Five Star Storage on Teem Drive in Sioux Falls, SD.”
“…on, the team at Five Star Storage impressed me with their speedy and responsive communication, genuine friendliness, and ability to get things done qu…”
“customer service is top notch at Lock It and Leave It.”
“Firstly, the app they switched to for opening the gate, well the app was terrible.”
“Affordable and clean… I don’t worry about my stuff at all!”
“…Storage impressed me with their speedy and responsive communication, genuine friendliness, and ability to get things done quickly and efficiently.…”
“…m at Five Star Storage impressed me with their speedy and responsive communication, genuine friendliness, and ability to get things done quickly and e…”
People customers mention
Bill9 reviews
Lock8 reviews
Megan7 reviews
Leave6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Ryan4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Easy payment portal, secure buildings. Was a very simple process to switch units when the size I chose wasn’t enough space.
Mike3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Nice facility. In person service from James is excellent. Online sign up was simple. Good sign on specials also. Recommend!
Amy6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
"Five stars all around! From the very first interaction, the team at Five Star Storage impressed me with their speedy and responsive communication, genuine friendliness, and ability to get things done quickly and efficiently. The facility itself is clean, safe, and well-maintained. James made the entire rental…
MichaelLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★
Was locally owned and then bought by a national chain: tthat's when everything went to hell. There's no longer a person in the office and when you call the national number it sounds like you're talking to Calcutta India although they say they're located in Phoenix - seems like there's still a big language barrier -…
Jordan3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Great customer service! Had an issue with my gate code and they took care of everything as soon as possible :)
Lacey4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I had stopped by looking for a storage place with great prices and lots of space. James was so helpful in finding me the right unit for the right price. He made the whole process smooth and was very kind
Easy payment portal, secure buildings. Was a very simple process to switch units when the size I chose wasn’t enough space.
Response from the owner · a month ago
Thank you for your kind words, Ryan! We're glad to hear that you found our payment portal easy to use and our buildings secure. We're always here to help make your experience as smooth as possible, so don't hesitate to reach out if you need any further assistance. We appreciate your feedback and look forward to continuing to provide excellent service for you. Thanks for choosing Five Star Storage!
Danny Whiting4 reviewsiTotal number of Google reviews Danny has written across all businesses on Google Maps, not just this one.
Thank you so much for your kind words, Danny! We're thrilled to hear that James was able to make things simple and easy for you. If you ever need any more help or have any questions, please don't hesitate to reach out. We're always here to assist you.
Heather Perry1 reviewiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Staff was helpful, efficient, and friendly. Thank you!
Response from the owner · a month ago
Thank you so much for your kind words, Heather! We are thrilled to hear that you found our staff to be helpful, efficient, and friendly. It was our pleasure to assist you, and we appreciate your feedback. If you ever need anything in the future, please don't hesitate to reach out. Have a wonderful day!
Mike Rose3 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Nice facility. In person service from James is excellent. Online sign up was simple. Good sign on specials also. Recommend!
Response from the owner · 2 months ago
Thank you for the kind words, Mike! We're thrilled to hear that you had a great experience at our facility and that James provided excellent in-person service - we like him too. 😊We strive to make the sign-up process as simple and convenient as possible, so we're glad to hear that you found it easy to sign up online. If you have any questions or need assistance in the future, feel free to reach out. Thank you for recommending and choosing Five Star Storage!
Amy Waller6 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
"Five stars all around! From the very first interaction, the team at Five Star Storage impressed me with their speedy and responsive communication, genuine friendliness, and ability to get things done quickly and efficiently. The facility itself is clean, safe, and well-maintained. James made the entire rental process a breeze, and I couldn't be more pleased. I look forward to working with them for years to come. Highly recommend!"
Response from the owner · 2 months ago
Thank you so much for your kind words, Amy! We are thrilled to hear that you had a positive experience with our team at Five Star Storage. We take pride in providing excellent customer service and making the rental process as seamless as possible. We greatly appreciate your recommendation and look forward to serving you for years to come. If you ever need anything, please don't hesitate to reach out. Thank you for choosing Five Star Storage!
SmittyLocal Guide · 109 reviewsiTotal number of Google reviews Smitty has written across all businesses on Google Maps, not just this one.
We are sorry to hear about your experience, Smitty. We strive to provide excellent customer service and we apologize for falling short in your case. Unfortunately we're unable to locate you in our system based on the name you're using with Google.
Michael HallLocal Guide · 19 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Was locally owned and then bought by a national chain: tthat's when everything went to hell. There's no longer a person in the office and when you call the national number it sounds like you're talking to Calcutta India although they say they're located in Phoenix - seems like there's still a big language barrier - impossible to convey information back and forth.
Response from the owner · 4 months ago
Hi Michael,
Thank you for taking the time to share your feedback. We're sorry to hear that the recent changes have left you feeling frustrated, particularly regarding communication and the lack of an on-site manager. We understand how important it is to be able to speak with someone who can clearly address your questions and concerns.
Our District Manager will be attempting top reach out to you directly to learn more about your experience and see how we can help. We appreciate your feedback and the opportunity to work toward a better experience.
Jordan Wold3 reviewsiTotal number of Google reviews Jordan has written across all businesses on Google Maps, not just this one.
Great customer service! Had an issue with my gate code and they took care of everything as soon as possible :)
Response from the owner · 4 months ago
Hi Jordan! Thank you for your kind words and 5-Star Review! We're glad we could assist you with your gate code issue promptly. If you ever need help in the future, don't hesitate to reach out. We're here to help and want to thank you for choosing Five Star Storage!
Lacey Barber4 reviewsiTotal number of Google reviews Lacey has written across all businesses on Google Maps, not just this one.
I had stopped by looking for a storage place with great prices and lots of space. James was so helpful in finding me the right unit for the right price. He made the whole process smooth and was very kind
Response from the owner · 5 months ago
Thank you so much for your kind words and 5-Star Review, Lacey! We're thrilled to hear that James was able to help you find the perfect storage unit at a great price. Our team is always here to make the process as smooth and easy as possible for our customers. If you ever need anything else, don't hesitate to reach out. Thanks for choosing Five Star Storage!
Julie Schultz16 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Wonderful and knowledgeable employees! They also have great prices and promotional deals. I feel comfortable that the storage unit and my belongings are safe and secure. The facility is clean and easy to access. I highly recommend Five Star Storage on Teem Drive in Sioux Falls, SD.
And bonus, the Teem Drive location is right across the street from the PODS warehouse if you had/have a negative experience with PODS billing like I did. I moved my belongings out of the POD and into a unit at this location very easily.
Response from the owner · 5 months ago
Thank you so much, Julie, for your kind words and positive feedback! We are thrilled to hear that you had a wonderful experience with our knowledgeable employees, great prices, and promotional deals. Ensuring the safety and security of your belongings is our top priority, and we're glad you feel comfortable storing with us. We appreciate your recommendation and are happy to hear that our Teem Drive location was convenient for you. If you ever need anything in the future, please don't hesitate to reach out. Thank you for choosing Five Star Storage!
