Thank you Nickol and Lucas ! Amazing place , amazing hosts and extremely kind and generous. We so appreciate you. Definitely a 7 ⭐️ star in my book. Thank you 🙏🏽

Five Star Vacation Home Rentals | Luxury Airbnb/STR Management | Austin, TX
Five Star Vacation Home Rentals | Luxury Airbnb/STR Management | Austin, TX at a glance
Guests and property owners frequently praise the company for its responsive communication, professional management, and well-maintained properties featuring amenities like pools and hot tubs. Reviews highlight the ease of check-in, clean accommodations, and helpful local recommendations. However, low-star feedback cites issues with booking conflicts and unsubstantiated post-stay damage claims, suggesting potential concerns regarding reservation accuracy and dispute resolution processes.
- Google rating: 5.0 out of 5 from 243 reviews (99% five-star).
- Reviews on this page: 243 Google reviews (222 with written comments, 13 with photos).
- Owner responses: the business replied to 7% of reviews.
- Most recent review: October 16, 2026.
- Service: Property Management Company serving Austin, Texas.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
Reviews from Google, shown as published (original wording, unedited).
We enjoyed our stay, the pool was great and enough room for everyone to enjoy!
Be extremely cautious booking with Five Star Vacation Home Rentals. Days after our checkout, well after their cleaning crew had turned over the home and other parties had access to the property, the management team submitted a damage claim through Airbnb accusing us of damaging a lounge chair. When we asked for verification, they failed to provide a single photo showing the alleged damage and instead escalated it within Airbnb, no timestamped evidence indicating the condition before or after our reservation, and no receipts or repair estimates; even after asked. Expecting guests to pay for unseen, undocumented wear or damage reported days after departure is unacceptable business practice. Especially a tear in the cushion which they stated cost upwards of $400. If you stay at any of their properties, protect yourself: film an exhaustive, timestamped video of every piece of furniture the moment you check in and the minute you leave. This company has shown they will levy charges without basic proof or accountability. EDIT in reply to owners response: There are zero photos on the Airbnb account of the person who booked it and I stayed under that we are able to view. Let's be truthful here, no photos were provided and instead you just escalated it internally to Airbnb. You also wait the two weeks so you can get a good review, then turn around and do things like this. Hence you flexing your "5000 groups where you have perfect reviews" If you would like, you can get in touch with me and forward those photos on showing the chair undamaged before the group stayed, then damaged after, with timestamps. Then I can reassess my review here and on other platforms. Also my name isn't Jamie.
Hi Jamie! Thanks for leaving your honest feedback. I know from the guest side its hard to understand the protocol but we have had to create certain SOP's that prevent guests from leaving bad reviews when they cause damage to the property, which is why the damage claim was submitted 2 weeks after your checkout (after the airbnb review window closes). We don't have any booking under your name but I do know what group you were with and if its your Airbnb account you will see that we did upload time stamped photos, its something that is required by Airbnb. We have hosted over 5000 groups and as you can see, we have perfect reviews and no one else has felt the urge to leave a similar review as we take damage claims very seriously and never want to charge a guest for damage that didn't occur. Would love to connect directly with you and explain the process, provide the photos and receipts that we already provided on Airbnb and see how we can make this right for you. Thanks again for you feedback and we would love to connect directly! -Five Star VHR team
This is one of the best AirBnBs I’ve stayed at. The house was exactly what was listed. Pool, basketball court and playhouse were greatly enjoyed. House is very roomy with a lot of space for a family. Waking up every morning to see deer in front yard was a nice treat for kids. The host was always responsive and even warned us about incoming weather issues. Extremely recommend this home and host. Thank you!
"This property was PERFECT for my recent girls’ weekend. It was in a beautiful neighborhood and close to so many things that Austin has to offer. The place was so CUTE, the decor was very modern and updated, and it was very quiet. We had an absolute positive experience and would stay there again in a heartbeat!"
Thank you so much for taking the time to leave this review, it means so much and we hope to host you again! -Five Star VHR team
Great host. The house is in a walkable, safe neighborhood with a small grocery and a few restaurants just up the road. The house itself was clean & comfortable. Sauna and pool were the cherry on top. The labeling and digital house handbook were a OCD dream! We will definitely book again.
Hi Sarah! Thanks for the incredibly kind words, it means the world to us! Please come stay with us again in Austin, San Antonio of the TX Hill Country! -The Five Star VHR team
The Five Star VHR team has been fantastic to work with for our luxury Austin property. We've been working together for 3 years now, and they're very prompt in their responses, take great care of the property, and proactively reach out whenever something needs attention. They've also worked closely with our designer to help maximize revenue. They've consistently maintained high customer satisfaction throughout. I strongly recommend Five Star VHR to anyone considering leveraging a property management company for their luxury short term rental.
Great experience with Five Star! Professional, responsive, and reliable. Highly recommend their vacation rental management services.
The Lake Austin lake house is an AMAZING. My son absolutely loved the treehouse and the pool. Super clean upon check-in and had all the amenities. We will definitely book with Five Star again!
Lucas and team have been managing our property for a year now and we couldn't be happier. Responsive, professional and enjoyable to work with. House is in great shape and guests rave about them. So happy we found this team
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Business details
- Address: 1505 Coriander Dr, Austin, TX 78741
- Phone: (512) 501-2735
- Website: fivestarvhr.com
- Service area: Austin, TX