Google reviewers rate Fix It Auto Repair 4.9 out of 5 based on 459 reviews, noting that the owner responds to 72% of feedback. Customers frequently highlight prompt service, accurate pricing, and proactive communication regarding repairs and parts. Recurring themes include friendly staff, quick turnaround times, and the ability to diagnose complex issues that other shops missed. However, some low-star reviews criticize instances where quoted prices increased significantly without approval or where specific requested repairs were not completed.
Google rating: 4.9 out of 5 from 459 reviews (97% five-star).
Reviews on this page: 459 Google reviews (370 with written comments, 5 with photos).
Owner responses: the business replied to 72% of reviews.
Most recent review: October 21, 2026.
Service: Towing Service serving Ames, Iowa.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.9
★★★★★
459 reviews on Google
5★443
4★8
3★2
2★0
1★6
Reviews from Google, shown as published (original wording, unedited).
aj brey11 reviews
★★★★★
Friendly and professional all in one package. Closer than Des Moines to bring in my Subaru. Gave me an appointment this week and was prompt in getting me in and out.
Nice job. Thanks for being there.
Happy Boone client.
Price assessment: Reasonable price
Services: Air & cabin filter replacement, Oil change
Response from the owner · a year ago
Thank you for the kind words, AJ! We're thrilled to hear that your first visit was such a success. Our team takes pride in providing friendly and professional service, and we're glad it showed. We look forward to serving you again soon!
I needed my heat shield tightened and they did a great job! They were fast and friendly!
Services: Service not listed
Response from the owner · 6 days ago
Audrey, thank you! We’re glad we could quickly tighten your heat shield and that our friendly team made the visit a great one. We look forward to seeing you again!
Good place. The parking lot is large and clean. Quoted price was accurate and finished the car sooner than expected. Seemed like very nice people. Will recommend and return if needed.
Price assessment: Reasonable price
Services: Engine repair
Response from the owner · 6 days ago
Scott, thank you for the wonderful review! We’re glad you appreciated the clean, spacious parking lot, accurate pricing, prompt service, and friendly team. We truly appreciate your recommendation and look forward to welcoming you back!
They got me in very quickly and made sure to contact me before proceeding with ordering any parts or doing anything for additional charges. Overall they were fair priced and would take my vehicle there again if need be.
Price assessment: Reasonable price
Services: Transmission
Response from the owner · 6 days ago
Carson, thank you for the thoughtful review! We’re glad our quick service, clear communication, and fair pricing made a strong impression. We’ll be happy to welcome you back whenever you need us.
5 Stars isn’t enough, even if I had 10 stars, I would 100. Fixit has easily fixed my car again and again, often same day. They charge a fair price and I couldn’t recommend them enough.
Price assessment: Great price
Services: Transmission, Auto battery replacement, Brakes
Response from the owner · 2 weeks ago
Wow, Jarrett! Thank you for this glowing review! We couldn't ask for better feedback! It's always a pleasure to serve you and we're thrilled to know that we've consistently met your expectations. Your recommendation means the world to us!
They have been the only repair shop to find solutions to why my car won’t start. Went to another shop and said they couldn’t find why, but Fix It knew exactly what was wrong. They’re always super nice over the phone and give constant updates! Super quick and reliable.
Price assessment: Great price
Services: Auto battery replacement, Auto battery maintenance
Response from the owner · 2 weeks ago
Thank you for taking the time to leave us a review, Nicole! We are so pleased to hear that you have had a positive experience with us. Our team always strives to provide excellent service to our customers, so it's great to hear that we were able to help you with your car troubles. We look forward to serving you again in the future!
Working with Charlie and Carrie Brown of Fix It Auto Repair was great! They were professional, kind, knowledgeable and made me feel safe in their assessment of my car repairs. They price things competitively as well. I highly recommend them and will not go anywhere else for my car maintenance and repairs!
Response from the owner · a year ago
Thank you for the fantastic review, Pam! Knowing that you had such a positive experience at our shop is truly wonderful. We strive to provide excellent service and make our customers feel comfortable and confident in their car repairs. We appreciate your recommendation and look forward to serving you in the future!
Can't say enough GREAT things about this place. COMMUNICATION IN HUMAN FORM. NO AUTOMATED CRAP.
Kind personal, so very informative and to the point of what needs to be done and what could wait ,with an estimate to match.
Got me in fast too.
Work done in the timely fashion that they said it would be.
They really do want to serve you to the best level they can.
I felt so at home with them. Not just a service number like the dealers.
I will never go back to the dealers.
Try them you won't be disappointed.
Thanks Charlie and your team for a very positive experience.
Thank you Patty for the awesome review! Our goal is indeed to provide exceptional service by focusing on clear communication, personal attention, and timely work. We are thrilled to have exceeded your expectations and made you feel at home. We look forward to serving you again in the future!
