Mobile phone repair shop · Bonita Springs, FL · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%96+66.5Reliability 31%93+28.6Experts Score= 95Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 47 ipad screen repair servicesiPosition by Experts Score among all companies we track in this category. · better than 83%
5.0★★★★★112 Google reviews · 24 photos
99%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Fix It Fast CPR – Cellphone & Computer Repair at a glance
Customers describe the shop as fast, honest, and reasonably priced, with repairs for phones, computers, and gaming consoles often completed within minutes or hours. Reviewers highlight professional communication, same-day availability, and quality work that resolves issues effectively. The owner responds to all reviews, addressing concerns directly. One recurring criticism involves a failed controller repair where the customer reported ongoing charging issues and difficulty scheduling a follow-up appointment.
Google rating: 5.0 out of 5 from 112 reviews (99% five-star).
Reviews on this page: 112 Google reviews (107 with written comments, 10 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 17, 2026.
Service: iPad Screen Repair Service serving Bonita Springs, Florida.
Data from Google, last updated October 27, 2026.
Score profile vs other ipad screen repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyiPad Screen Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fix It Fast CPR – Cellphone & Computer Repair: 96/100 on this factor. Category median: 91.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fix It Fast CPR – Cellphone & Computer Repair: 93/100 on this factor. Category median: 89.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fix It Fast CPR – Cellphone & Computer Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
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Bar = this company · dark tick = category median.
Star ratings
112 Google reviews we collected
5.0of 5
5 stars11199%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 107 written reviews
99%praise
Praise22199%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response6730%
Staff & attitude4018%
Would recommend4018%
Quality & results3717%
Price & value199%
Honesty & trust157%
Communication52%
What customers talk about
We read 107 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very responsive and took care of my problem I had with my Xbox Series X 100% would recommend to anyone.”
“He was so patient with me the 37 times I came in to see if it was done yet .”
“This man is DEFINITELY someone I would recommend to anyone for anything electronic they need fixed”
“Great customer service made my boyfriend ps5 look brand new, and got it done super fast 10/10 service definitely coming back.”
“Which was worst case scenario over power supply being fried.”
“This is the best place in Lee county to fix phones with a reasonable price!”
“If you’re looking for someone reliable, professional, and skilled, I definitely recommend him!”
“His communication throughout the process was excellent, keeping us informed every step of the way.”
People customers mention
Luis12 reviews
Gateway4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Oxjzm2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very responsive and took care of my problem I had with my Xbox Series X 100% would recommend to anyone.
Miracle5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Mr Luis went above and beyond to fix my phone! I appreciate his kindness and time! This is the best place in Lee county to fix phones with a reasonable price! He is very quick as well!
Jose4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Owner Luis had my fixed in 10 to 15 minutes. Awesome service and strongly recommend.
JuanLocal Guide · 99 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Fast, honest service. Luis, the owner, has been working in the field of computers, phones, electronics for several decades and it shows.
JohnnyLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Unbelievable service, great location right in Gateway of fort Myers, and had the BEST prices in town. I challenge you, call around town and ask how much to fix an iPhone 17? How much to fix a PS5? Fix it Fast is by far the best price for exceptional quality and service.
TLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Louis saved the day. We took a lightning strike close to the house and it went through our modem and network cable frying multiple electronics including my son's PS5. We brought the PS5 to Louis and he called and said the board was fried. Which was worst case scenario over power supply being fried. My son who just…
Thank you so much for your feedback! We’re glad we could get you back up and running quickly. At Fix It Fast CPR, we take pride in providing fast and reliable repairs. We look forward to helping you again whenever you need us!”
Oxjzm2 reviewsiTotal number of Google reviews Oxjzm has written across all businesses on Google Maps, not just this one.
Very responsive and took care of my problem I had with my Xbox Series X 100% would recommend to anyone.
Response from the owner · a week ago
Thank you so much for your feedback! We’re glad we could get you back up and running quickly. At Fix It Fast CPR, we take pride in providing fast and reliable repairs. We look forward to helping you again whenever you need us!”
Miracle Coleman5 reviewsiTotal number of Google reviews Miracle has written across all businesses on Google Maps, not just this one.
Mr Luis went above and beyond to fix my phone! I appreciate his kindness and time! This is the best place in Lee county to fix phones with a reasonable price! He is very quick as well!
Response from the owner · 2 weeks ago
Thank you so much for your feedback! We’re glad we could get you back up and running quickly. At Fix It Fast CPR, we take pride in providing fast and reliable repairs. We look forward to helping you again whenever you need us!”
Jose Cruz4 reviewsiTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Owner Luis had my fixed in 10 to 15 minutes. Awesome service and strongly recommend.
Response from the owner · 2 weeks ago
Thank you so much for your feedback! We’re glad we could get you back up and running quickly. At Fix It Fast CPR, we take pride in providing fast and reliable repairs. We look forward to helping you again whenever you need us!”
Juan MontoyaLocal Guide · 99 reviewsiTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
Fast, honest service. Luis, the owner, has been working in the field of computers, phones, electronics for several decades and it shows.
Response from the owner · 3 weeks ago
Thank you so much for your feedback! We’re glad we could get you back up and running quickly. At Fix It Fast CPR, we take pride in providing fast and reliable repairs. We look forward to helping you again whenever you need us!”
Katarzyna Kudlacz9 reviewsiTotal number of Google reviews Katarzyna has written across all businesses on Google Maps, not just this one.
Thank you so much for your feedback! We’re glad we could get you back up and running quickly. At Fix It Fast CPR, we take pride in providing fast and reliable repairs. We look forward to helping you again whenever you need us!”
Rain D4 reviewsiTotal number of Google reviews Rain has written across all businesses on Google Maps, not just this one.
I brought I’m my PS5 in ziplock bags … like 20 different zip lock bags .. I got in too deep over my head trying to replace my HDMI port myself and he is THE ONLY one that didn’t take advantage of my desperation. I truly messed up my PlayStation so bad . He took his time to assure that when I brought it back to my husband it would be working .. I was pretty impatient with him due to being so anxious it wasn’t fixable or that every little thing he found wrong would be a serious up charge . He cared . He was so patient with me the 37 times I came in to see if it was done yet . He is quick but He doesn’t rush the repairs . THE BEST PART - he doesn’t take advantage of his clients . It’s already a horrible feeling when you break something expensive… no one wants to feel like someone is profiting off their unfortunate situation.. he is VERY VERY fair with his pricing as well .. I definitely left out is establishment knowing that the price I paid was absolutely necessary and I wasn’t going to find that type of customer service and high quality repair work anywhere else . This man is DEFINITELY someone I would recommend to anyone for anything electronic they need fixed
Response from the owner · a month ago
Thank you so much for your feedback! We’re glad we could get you back up and running quickly. At Fix It Fast CPR, we take pride in providing fast and reliable repairs. We look forward to helping you again whenever you need us!”
Johnny AppleseedLocal Guide · 21 reviewsiTotal number of Google reviews Johnny has written across all businesses on Google Maps, not just this one.
Unbelievable service, great location right in Gateway of fort Myers, and had the BEST prices in town. I challenge you, call around town and ask how much to fix an iPhone 17? How much to fix a PS5? Fix it Fast is by far the best price for exceptional quality and service.
Response from the owner · a month ago
Thank you so much for your feedback! We’re glad we could get you back up and running quickly. At Fix It Fast CPR, we take pride in providing fast and reliable repairs. We look forward to helping you again whenever you need us!”
T ELocal Guide · 25 reviewsiTotal number of Google reviews T has written across all businesses on Google Maps, not just this one.
Louis saved the day. We took a lightning strike close to the house and it went through our modem and network cable frying multiple electronics including my son's PS5. We brought the PS5 to Louis and he called and said the board was fried. Which was worst case scenario over power supply being fried. My son who just had oral surgery and has autism would have nothing to do since the doctor restricted physical activity and it's extremely hot outside. Being that they raised the prices of consoles Lois said he would attempt to repair it and if he couldn't he wouldn't charge us. Well long story short HE DID IT. He replaced multiple chips on the board and it's working solid for a week. The repair costed half of what buying a new PS5 would have costed. Thank you Louis. If you need electronics repaired do yourself a favor and go here. Thanks again Louis!
Response from the owner · a month ago
Thank you so much for your feedback! We’re glad we could get you back up and running quickly. At Fix It Fast CPR, we take pride in providing fast and reliable repairs. We look forward to helping you again whenever you need us!”
Kim Ryan15 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
What a great experience. Took 15 min for Luis to replace my screen at almost half the cost of other fix it places. He was there on this Labor Day saved me so much time and money
Response from the owner · a month ago
Thank you so much for your feedback! We’re glad we could get you back up and running quickly. At Fix It Fast CPR, we take pride in providing fast and reliable repairs. We look forward to helping you again whenever you need us!”