Customers frequently praise the company's technicians for their punctuality, technical knowledge, and professional communication during appliance repairs. Positive feedback highlights efficient service and fair pricing, with many noting that staff members were courteous and resolved issues quickly. However, a recurring criticism involves scheduling difficulties, including missed appointments, lack of contact regarding visit times, and long wait periods for callbacks or rescheduling.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
Timothy was timely, professional, attentive, and patient. He was able to answer all my questions with quality and care.
Technician Tim really knows his appliances and has been timely, speedy, and personable. Thank you so much. Rentals always have things going on and your service helps me keep everyone happy. Thank you, Thank youuuu!
Horrible Service! I do not recommend that anyone contract with Fix It First. They are supposed to be a Miele service provider. We had a service call scheduled for today, October 13. No contact from Fix It First as when service call was to take place. We followed up several times, finally at 5:45pm after another follow up we were told that the next "earliest" appointment would be for Monday, October 19. Completely unacceptable, I have contacted Miele to let them know just how lackadaisical Fix It First is.
Tim was amazing, fast and efficient. He knocked out everything super quickly and was very knowledgeable and kind. Multiple units in one day :-) he’s a special kind of hero
Great service!! Knowledgable and kind!! Would work with again!!
Tim was incredibly helpful and positive. He fixed my dryer issue with no complaints. I feel incredibly grateful that Tim was the repair person who came To help me
Tim O. was phenomenal in his service, patience, caring, and knowledge. You can tell he's a master tech and the real deal!! I will only be requesting him for our service repairs going forward - and you can too! I found the automated phone answering service at the company difficult to deal with at times, but the scheduling & tech update team was good to work with once I got a hold of them. Hang in there, broken appliances really suck, and ask for Tim!
Tim was awesome. Very knowledgeable and very nice.
Tim’s an awesome service tech presents himself professionally have him doing in my work anytime
Very knowledgeable