Customers frequently highlight punctual arrivals, clear communication via text, and fair pricing for repairs on washers, dryers, and dishwashers. Technicians are often described as professional and knowledgeable, with some noting they provide honest advice rather than unnecessary upsells. However, recurring criticisms involve billing disputes, incomplete diagnoses requiring multiple visits, and instances where technicians failed to contact customers or lacked proper parts for scheduled appointments.
Google rating: 4.9 out of 5 from 2,545 reviews (95% five-star).
Reviews on this page: 2,544 Google reviews (1,594 with written comments, 13 with photos).
Owner responses: the business replied to 54% of reviews.
Most recent review: October 24, 2026.
Service: Dishwasher Repair Service serving Chicago, Illinois.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.9
★★★★★
2,545 reviews on Google
5★2,427
4★51
3★9
2★10
1★47
Reviews from Google, shown as published (original wording, unedited).
KJ
Kelly Jacobs7 reviews
★★★★★
I had a great experience with Miguel. He was straightforward with me about many issues facing our (very old) washing machine. Rather than charging a bunch of money to solve issues that would only temporarily extend the life of the machine, he encouraged me to replace it and gave me suggestions on things that could help in the short-term. Overall, it was a quick, affordable, and informative experience. I would definitely use Fix It Guy again!
Price assessment: Reasonable price
Price: $50–100
Repair wait time: 0–1 hr
Response from the owner · 2 days ago
Hi Kelly,
Thank you so much for your wonderful review! We're thrilled to hear that Miguel provided you with honest advice about your washing machine and made the experience quick and informative. Your kind words mean a lot to us, and we look forward to helping you again in the future!
The Fix It Guy Chicago Team
Miguel was able to find the dryers cause of failing to heat very quickly. He repaired it quickly. Very impressed with his knowledge and expertise. Highly recommend Fix It Guy.
Price assessment: Reasonable price
Price: $250–300
Repair wait time: 0–1 hr
Response from the owner · 2 days ago
Thank you so much for your kind words, Roy! We’re thrilled to hear that Miguel impressed you with his quick diagnosis and repair of your dryer. Your recommendation means the world to us!
The Fix It Guy Chicago Team
David was awesome. He came in and identified what the issue was and gave me appropriate options for next steps and didn't try to upcharge me. He took care of my situation and helped me make a decision that was best for me.
Response from the owner · 2 days ago
Hi Jatin,
Thank you so much for your kind words! We're thrilled to hear that David was able to assist you with your appliance issue and provide you with clear options without any pressure. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience!
The Fix It Guy Chicago Team
Really professional handled business excellent service
Price assessment: Reasonable price
Price: $50–100
Repair wait time: 0–1 hr
Response from the owner · 2 days ago
Thank you so much for your kind words, Brad! We're thrilled to hear that you found our service professional and excellent. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience!
The Fix It Guy Chicago Team
Gabriel from Fix It Guy was prompt, courteous, professional, took the time to explain the cause of our appliance problem and best of all, totally fixed it. Great communication, super easy process. Highly recommended!
Price assessment: Reasonable price
Response from the owner · 3 days ago
Hi Nicholas,
Thank you so much for your kind words about Gabriel! We're thrilled to hear that he provided prompt and professional service while explaining the issue clearly. Your recommendation means the world to us, and we're glad we could help!
The Fix It Guy Chicago Team
Patrik identified and fixed the problem right away. I highly recommend his work.
Price assessment: Reasonable price
Price: $350–400
Response from the owner · 3 days ago
Hi Emily! Thank you so much for your kind words about Patrik! We're thrilled to hear that he was able to quickly identify and fix the problem for you. Your recommendation means the world to us!
The Fix It Guy Chicago Team
Professional, helpful, clean, timely. My issue (broken combo washer/dryer) was hard to figure out and they were very good at trouble shooting
Response from the owner · 4 days ago
Hi Seth, thank you so much for your kind words! We're thrilled to hear that our team was able to help troubleshoot your broken combo washer/dryer in a professional and timely manner. Your satisfaction means the world to us!
The Fix It Guy Chicago Team
Thank you so much for your kind words, Carleigh! We're thrilled to hear you found our team nice and helpful—your satisfaction is our top priority.
Best,
The Fix It Guy Chicago Team
The fix it guy’s are a good company. They did cancel a booking with me last minute but they accommodated me the next day with fitting me in their schedule to make sure my washer was fixed. The workers are always very polite and professional and do great work. They are lucky they have such good employees. I would recommend them 100%
Response from the owner · 5 days ago
Dear The Bridge Jiu-Jitsu,
Thank you so much for your kind words and understanding regarding the last-minute rescheduling! We're thrilled to hear that our team was able to accommodate you quickly and that you had a positive experience with our polite and professional staff. Your recommendation means the world to us!
Best regards,
The Fix It Guy Chicago Team
