Very disappointing experience. Unreliable scheduling and poor communication. I contacted Flash Auto Glass about a windshield leak on my semi-truck. They told me they would send a technician on Saturday to inspect the problem and that someone would call me beforehand. Nobody called, and nobody showed up. The following week, I called them again. They claimed someone had tried calling me, but I had not received any calls. We scheduled another appointment for Saturday. I specifically asked the technician to call or text me when he arrived so I could explain where the truck was parked and where I had left the key. I was told the technician would come sometime after 11:30 AM. When I followed up by text, they told me they didn't know when he would arrive. I waited until the evening, but once again, nobody showed up, called, or sent a message. Two Saturdays wasted, two missed appointments, and no communication. I understand that schedules can change, but a professional company should communicate with its customers and respect their time. If they were unable or unwilling to take the job, they could have simply told me from the beginning instead of making promises they didn't keep. I cannot comment on the quality of their windshield work because they never actually performed any service. However, based on my experience, their scheduling, reliability, and customer communication were extremely disappointing. I chose to contact this company because of its positive reviews, but unfortunately, my experience was very different.
Flash Auto Glass LLC
Flash Auto Glass LLC at a glance
Google reviewers rate Flash Auto Glass 4.9 out of 5 based on 323 reviews, with the owner responding to 87% of them. Customers frequently cite professional technicians, fair pricing, and efficient service for windshield, window, and sunroof repairs. However, lower-rated feedback highlights recurring issues with unreliable scheduling, missed appointments, and poor communication. Some complaints also mention incomplete work, such as residual glass or sensor damage, requiring additional dealer visits.
- Google rating: 4.9 out of 5 from 323 reviews (96% five-star).
- Reviews on this page: 323 Google reviews (248 with written comments, 7 with photos).
- Owner responses: the business replied to 87% of reviews.
- Most recent review: October 27, 2026.
- Service: Auto Glass Repair serving Chicago, Illinois.
Data from Google, last updated November 11, 2026.
Star ratings
323 Google reviews we collected
- 5 stars31196%
- 4 stars62%
- 3 stars10%
- 2 stars00%
- 1 star52%
Praise vs complaints
Phrases our text analysis found in 248 written reviews
- Praise56198%
- Complaints142%
Topic share
How often each topic comes up in the written reviews
- Speed & response13824%
- Staff & attitude11420%
- Quality & results11119%
- Price & value9216%
- Would recommend8114%
- Communication244%
- Honesty & trust153%
What customers talk about
We read 248 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Extremely helpful staff, technicians are very quick and their service is top tier!”
“Very professional and friendly from the initial call to schedule service to the installation.”
“Booking was easy, service was prompt and the technician (Nick) was great to work with and did a great job.”
“This company is an example of how terrible job they do for windshield replacement, mess up the sensor camera after the repair, how they cover up with…”
“Personable service, accommodating, quick and reasonably priced.”
“I would absolutely use them again and recommend them to anyone needing auto glass repair.”
“…ments but if you have one of those camera sensor on windshield- just avoid them, go with dealers or reputable company!…”
“Gabby was great about communicating the process and pricing and Juan did a great job with the installation.”
“Fast, reliable, professional, and great customer service.”
People customers mention
- Chris 18 reviews
- Gabby 5 reviews
- Austin 5 reviews
- Juan 4 reviews
- Safelite 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.9 ★★★★★ 323 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Extremely helpful staff, technicians are very quick and their service is top tier! Extremely satisfied with the work done on my car. My sunroof was shattered into a million pieces (literally) and now it’s even better than new! Thank you for everything!
Vince, thanks for sharing your experience. We’re thrilled our crew was helpful and efficient, and that your sunroof turned out even better than before. Your feedback means a lot and we look forward to assisting you again.
The tech was very clean, professional, and nice. Did a great job. Thank you
Jason, thanks for the five-star review. We’re glad the tech was clean, professional, and friendly, and that the job met your expectations. Your feedback means a lot, and we look forward to helping you again.
Very professional and friendly from the initial call to schedule service to the installation. Worked with Gabby and Juan. You have great staff.
Terrence, thank you for sharing this great feedback. We’re happy the experience from your first call through installation was professional and friendly. Gabby and Juan will appreciate your kind words about their work. We value your recommendation and look forward to helping you again.
Easy to work with. Fast and clear communication. Took care of everything expected.
We appreciate the review, M-R JanSing. It's great to hear we were easy to work with and communicated quickly and clearly. We're glad we handled everything you expected. We look forward to helping you again.
Booking was easy, service was prompt and the technician (Nick) was great to work with and did a great job. Best pricing and best service I could find. Highly recommend!
Thank you, Lucas. We’re glad scheduling went smoothly and our team arrived promptly. We appreciate the kind words about Nick and that our rates and service stood out to you. Your recommendation means a lot and we look forward to helping you again.
Excellent service! No surprises. Highly recommended.
Thank you, Elle. We're delighted our service met your expectations with no surprises. Your recommendation means a lot to us. We look forward to the opportunity to help again.
Hi you guys were Great went to the job site where are truck was on a job at and replaced window!! TY. Northshore Pools.
Doreen, thank you for the great review. We were glad to get to the job site and replace the window for you. We appreciate you mentioning Northshore Pools and taking the time to share your experience.
Quick service job well done
Thanks for the great review, Joe! We're glad you experienced quick service and a job well done. We appreciate you taking the time to share this and look forward to helping you again.
⭐⭐⭐⭐⭐ I can’t say enough good things about this company! My truck window was busted out, and they made an incredibly stressful situation so much easier. They came directly to my house, showed up when they said they would, and had everything taken care of quickly and professionally. The technician was friendly, knowledgeable, and did an excellent job. The new window looks perfect, everything was cleaned up afterward, and the whole process was completely hassle-free. Having them come to me instead of having to drive around with a busted-out window was such a huge help. Fast, reliable, professional, and great customer service. I would absolutely use them again and recommend them to anyone needing auto glass repair. 10/10 experience! And one more thing I’d like to add is that I had tinted windows. So I assumed that I would have to get them re-tinted. They replaced them with the matching shade!
Thank you so much for the wonderful review, Malorie! We’re thrilled we could make a stressful situation easier with timely on-site service and matching tint, and we’ll be sure to pass your kind words along to the technician. We appreciate the recommendation and look forward to helping you again.
Business details
- Phone: (773) 231-7333
- Website: flashautoglassllc.com
- Service area: Chicago, IL