Floor Coverings International NW Central Orlando at a glance
Customers consistently praise the store for its punctuality, clear communication, and professional installation of hardwood, carpet, and tile. Reviewers highlight the helpfulness of staff during product selection and the efficient handling of furniture protection and cleanup. One recurring criticism involves a sales representative being perceived as pushy and careless while displaying samples, which resulted in minor property damage.
Google rating: 4.9 out of 5 from 125 reviews (97% five-star).
Reviews on this page: 126 Google reviews (110 with written comments, 22 with photos).
Owner responses: the business replied to 100% of reviews.
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 110 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jason was so patient with us as he showed samples and helped us choose the type and color of LVP that would go well with the flooring we already had.”
“Prompt, communitive, and determined to get the job done to our expectations.”
“We had a great experience working with Jason and his team at Floor Coverings International NW Central Orlando.”
“I highly recommend Floor Coverings Intl (NW Central Florida) and would use them again.”
“He gave us a fair price and a professional installation crew that was courteous and careful with our furniture, as well.”
“April’s communication and customer service is unmatched and the install team did an excellent job.”
“Kevin was incredibly reliable, professional and helpful and Julio did a great install job!”
People customers mention
Jason17 reviews
Jackson7 reviews
Barana3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Abby Rather8 reviewsiTotal number of Google reviews Abby has written across all businesses on Google Maps, not just this one.
We had a great experience working with Jason and his team at Floor Coverings International NW Central Orlando. Prompt, communitive, and determined to get the job done to our expectations. PCBM has this team marked as a preferred vendor for future work. Thank you, FCI!
Response from the owner · 10 hours ago
Abby, we really enjoyed working with you and the PCBM team! Being added to your preferred vendor list is quite a compliment, and we appreciate the confidence you’ve placed in us. Thanks for the opportunity, and we look forward to working together again!
Floor Coverings International of NW Central Orlando
Samantha Roberts10 reviewsiTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
Jason, April and the team were beyond exceptional and I couldn’t be more grateful to have had their support throughout this process! Jason truly took the time to listen and understand exactly what we were looking for. April’s communication and customer service is unmatched and the install team did an excellent job.
Response from the owner · 5 days ago
Samantha, thank you so much! We’re happy we could help you find exactly what you were looking for, and our install team will appreciate you mentioning their excellent work. Thanks for trusting us throughout the whole process!
Floor Coverings International of NW Central Orlando
Tom DeBold1 reviewiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
We have purchased engineered hardwood from floor coverings for two different homes. Quality, purchase and delivery of product could not have been smoother. When we buy again we will be calling floor coverings first.
Response from the owner · a week ago
Tom, being trusted with engineered hardwood for a second home is a real compliment. We’re glad everything went so well both times, and we appreciate you keeping us at the top of your list.
Floor Coverings International of NW Central Orlando
Connor Westhoff4 reviewsiTotal number of Google reviews Connor has written across all businesses on Google Maps, not just this one.
I was very skeptical about getting a floor quote but once I went to them. I felt I was in very good hands. The consistency of communication and way everything was planned out and quick made my life very easy and was no hassle. On top of all of that my flooring in my bathroom looks great and I can’t complain one bit. Great company, with equally great flooring. My go to for my next project!
Response from the owner · a week ago
Connor, we’re really glad you gave us a chance, even feeling a little skeptical at first! Your bathroom floor turned out great, and we’re so happy the whole process was easy on you. Thank you for trusting us with it.
Floor Coverings International of NW Central Orlando
Mary SLocal Guide · 27 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Jason gave us the best quote out of 3 flooring places. He came out to speak to us at the location and fulfilled what he promised. Nice, helpful and patient man.
Response from the owner · 4 weeks ago
Mary, we really enjoyed working with you! We know you had a few flooring quotes to consider, so we appreciate you choosing us and trusting us to follow through on what we discussed. Thanks for taking the time to share your experience!
Floor Coverings International of NW Central Orlando
Liles Liles2 reviewsiTotal number of Google reviews Liles has written across all businesses on Google Maps, not just this one.
We are so pleased with our new flooring! From start to finish we had a great experience working with Floor Coverings International! Jason was so patient with us as he showed samples and helped us choose the type and color of LVP that would go well with the flooring we already had. April always kept us up to date on when materials would be delivered and what we could expect next…and of course, Jackson and his crew did a phenomenal job with the installation! They took great care with every detail, and all the flooring and new baseboards make our home look like new! So glad we decided to use this company for our home renovations! I would highly recommend them!
Response from the owner · a month ago
We really enjoyed working with you on this! Finding an LVP that looked right alongside your existing flooring was worth taking the time to get just right, and we love that the new floors and baseboards have made the whole place feel fresh again. Thanks for recognizing Jackson and his crew for the care they put into the LVP installation, too. We truly appreciate you trusting us with your home renovation and recommending our local team! Thank you!
Floor Coverings International of NW Central Orlando
JamesLocal Guide · 14 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Absolutely incredible job! Jason was awesome from start to finish. Very accommodating to all my questions, extremely communicative, and just a good human! April was also very easy to work with and always kept me informed on progress. Start to finish, amazing people and amazing work. Save yourself the hassle and go with these guys. I’m so happy with the results!!!
Response from the owner · 4 weeks ago
James, we absolutely loved seeing how happy you were with the finished floors! We had a great time working with you, questions and all, and making sure you always knew what was happening with the project. Thanks for trusting us with your home, sharing all those photos and sending such an enthusiastic recommendation our way. We really appreciate it!
Floor Coverings International of NW Central Orlando
Mary Jane Copeland6 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
The indoor outdoor carpet was just what I’d hoped for. April was so helpful and Kenner did a great job. I guess I hadn’t had recent experience with costs, and suffered a little sticker shock. But I am happy with the end result and would recommend.
Response from the owner · 2 months ago
Mary Jane, we’re so glad the indoor-outdoor carpet turned out just the way you pictured it. Thanks for recognizing April and Kenner, too. We appreciate your honesty about the cost, and we’re happy the finished result left you feeling good about the project and comfortable recommending us.
Floor Coverings International of NW Central Orlando
Jennifer Fowler9 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
My husband and I have had a great experience. The team is great to work with and the installers are great as well. I have used them for multiple projects and two homes and they have always been thorough, timely and extremely knowledgeable. if I have any other flooring needs, they will be my first choice
Response from the owner · 2 months ago
Jennifer, it’s always a pleasure working with you and your husband. After multiple projects and two homes, we really appreciate the trust you’ve placed in us over the years. Knowing we’re your first call when another flooring project comes up means a lot. Thanks so much for your wonderful review!
Floor Coverings International of NW Central Orlando
Anita B.2 reviewsiTotal number of Google reviews Anita has written across all businesses on Google Maps, not just this one.
I'm thrilled with the new carpeting! Kevin Nelson did a great job explaining everything before I made my decision. Edi and Rick did a fantastic job on the installation and cleaning up afterwards. Plus they completed the job 2 days earlier than expected - bonus!!
I highly recommend Floor Coverings Intl (NW Central Florida) and would use them again.
Response from the owner · 2 months ago
Thank you for your recommendation, Anita! Finishing two days ahead of schedule is always a fun bonus, and we're so glad Kevin, Edi, and Rick took such good care of you and left everything spotless. Getting the perfect flooring solution for your needs should always be that easy, and we hope you love walking on that fresh carpet every single day!
Floor Coverings International of NW Central Orlando
