Customers frequently cite professional communication, fair pricing, and punctual installation as key aspects of their experience with Flooring Butler. Services range from hardwood refinishing and carpet replacement to tile and luxury vinyl installations, with staff noted for responsiveness and attention to detail during quotes and projects. While most feedback is positive, one low-star review described a dispute regarding an initial bid and a subsequent request for additional payment after the floor was exposed.
Google rating: 5.0 out of 5 from 466 reviews (98% five-star).
Reviews on this page: 466 Google reviews (428 with written comments, 65 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 23, 2026.
Service: Tile Contractor serving Kansas City, Missouri.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
5.0
★★★★★
466 reviews on Google
5★458
4★6
3★1
2★0
1★1
Reviews from Google, shown as published (original wording, unedited).
TT
Tanner TolbertLocal Guide · 20 reviews
★★★★★
The best flooring company! Not only did they do a great job with our floors they were also very professional… quick to respond… and helped us with all of our flooring needs. We got our wood floors re finished… added tile to bathrooms… LVP and carpet in our basement… as well as installed new wood floors upstairs and on our staircase to match. Everything came out great. Very happy with this company
I knew I wanted to use a local small business for new carpet and from the very first contact, the service was exceptional, professional and timely. Thank you Nick, Kim, and Gerson! I can’t wait to have you out for more home upgrades in the future!
Great experience with this family owned company ♥️ Their communication was excellent, pricing was super fair, and the highest quality work was done. We love our new flooring and highly recommend Flooring Butler to anyone looking for updated flooring.
Response from the owner · a week ago
We appreciate your kind words so much, Rachel! Thanks for letting us help you with new carpet! Our crew enjoyed working in your home and commented how nice everything turned out. You made a great carpet selection! Please reach out if we can help with anything in the future. We love working with great customers like you!
Thank you for taking the time to share this great review, Bonnie! We genuinely enjoyed working with you to get your basement put back together. You selected a great tile for the area near your back door and the carpet you went with was gorgeous. Please don't hesitate to reach out if we can help in some way in the future.
Every step of our project has been an amazing experience! The customer service and dedication to ensuring that my vision came to life was unmatched! The quality of work was exceptional! Will definitely use this company for all of my future home improvement projects!
Thanks for sharing this great review of our work, Jami! We think your carpet and hardwood floors turned out amazing. You made great selections on the stair carpet and hardwood stain color! We are excited to help with the main floor now! We definitely appreciate working with great customers like you.
I’m very happy with our experience with this company. From the beginning Nick was quick and easy to work out details with. He was patient and helpful. Follow up details and managing the installation process by Kim was very well done too! This local family owned business truly delivers a great service and product. I was especially pleased with the installation performance by their crew of installers. Couldn’t have asked for a more efficient and professional team of installers. It was unbelievable how quickly they finished our project. I’m very proud of how our home looks again. Basement wood floors and upstairs new high quality carpet.
Price assessment: Reasonable price
Services: Install flooring
Response from the owner · 2 weeks ago
Thank you for the kind words about our company, Bill! It means a lot. You were great to work with and we think your new carpet and LVP turned out fantastic! You made some great selections! Please reach out if we can help with anything else.
Brian! Thank you so much for the great review! We love making hardwood flooring look new again and working for great customers like you is an absolute pleasure.
They were quick to respond and didn’t try to snow me or make empty promises. They were very professional.
Response from the owner · a month ago
Thanks for the great review, Gary! Our goal is to always to provide good, honest estimates so you can make the best possible choice for your individual situation. We appreciate you reaching out to us!
