Flooring Direct of KC

My floors are gorgeous and I couldn’t be happier! They did all our flooring including hardwoods, LVP in the basement and stair carpet. I was happy to learn they also do all kinds of tile work, including shower tile surround, kitchen backsplashes and more, so we had them do that as well! Customer service is top notch and communication is great! Would absolutely recommend.

I have very mixed reviews of Flooring Direct of KC and finally decided I needed to leave a review for potential future customers. The beginning went really well—I spoke with Ryan and he was quick to answer questions, such as how long it would take to install carpet in the upstairs of my house (his answer was 10-14 days after a deposit was paid), and he helped me understand I needed different carpet for my stairs (high traffic areas). I was excited, and decided to move forward with the project. After signing the agreement and paying half of the fee for a deposit, I didn’t hear from Ryan for 14 days. When I gave in and texted to see where we were, he said the carpet was supposed to arrive in the warehouse the very next day. I figured, ok, whatever. This is where communication started to deteriorate. I had to text 2 days in a row (waiting 24 hours in between) to ask about scheduling, and then I could get on the calendar in 5 days—awesome! Except I then followed up with questions and got no response. I tried to stop by the store and ask questions a couple of days later, but happened to drop by when he was out. I finally had to text and say I had questions before the install in 2 days, then we talked on the phone. He answered all of my questions, which was great. On the day of the install, only 2 people showed up, which felt like not enough, but I trusted the process. I told the installer I would be in the basement and welcomed any questions he might have. Eventually Ryan stopped by the house, but left before I could get upstairs to speak with him. Eventually they got done (after 10 hours) and the carpet looks great. However, there are some significant scratches on a bedroom wall, and several doorstops were broken or missing. Additionally, most areas were cleaned up nicely, but a couple were left covered in dust, carpet fibers, and staples. Since the project wrapped, I have stepped on 10 loose staples, and Ryan never called or checked in to see if I was happy with the finished project. He just sent the other half of the bill, which I paid. I mean, the carpet got done, looks amazing and feels great. The communication and check-in part, however, was incredibly frustrating. I will repaint the scratches on the wall, already bought and installed replacement doorstops, and don’t imagine I will hear from them again.

At Flooring Direct of KC, we worked with Ryan. He was patient with all of our questions and concerns and showed us the products that were suitable to our needs. We didn't feel pressured to purchase anything. Would highly recommend working with this team.

We have worked with Chris and his team on several carpet installation projects, and they continue to exceed our expectations. If you're looking for a professional carpet company that delivers quality workmanship, outstanding customer service, and reliable installation, I highly recommend them. Chris took the time to help us select the best carpet for our needs, provided expert recommendations, and ensured every installation was completed on schedule with exceptional attention to detail. His installation crew was professional, courteous, and left our home spotless after the job was finished. What truly sets Chris apart is his commitment to customer service and follow-through. Just before the final walkthrough for the sale of our home, we needed a small carpet adjustment completed on very short notice. Chris immediately understood the urgency, quickly scheduled his team, and treated the project with the same professionalism and responsiveness as a full carpet installation. Their willingness to go above and beyond helped us tremendously during a very important milestone. If you're searching for a trustworthy carpet installer or flooring company that stands behind their work, communicates well, and genuinely cares about their customers, Chris and his team are an outstanding choice. We will absolutely use them again and highly recommend them to anyone needing carpet installation or replacement.

I would've paid to not use this place. I used flooring direct to source flooring and have it privately installed for awhile. They have a decent selection and that was relatively effortless. But hiring them for an install job was a MISTAKE. They took way longer than stated, contractors showed up late or not at all, which led to us having to take off more work. Terrible communication. Then the coup de grace.... When they removed the toilet to put in bathroom tile they didn't drain it. It sat on carpet for days and leaked. When we found it stagnant toilet water had soaked into our carpet. They attempted to clean it and it still stunk, we had to have our carpet professionally cleaned by someone else. Just an overall miserable experience, ordered PVC trim, they put in wood. Gaps between spindles and carpet. This business is just an utter disaster. Never again.

So an amazing experience and exceptional company and experience. Highly recommend to everyone looking for flooring and title work

GREAT Customer Sevices!!!!

Working with Flooring Direct of KC was so easy and stress free. The whole process was seamless and I felt supported the whole time. It felt like working with a friend and all my questions were answered right away. The installation of the carpet was also easy and they did a great job. I am so pleased with ny new floor and recommend this place to everyone!

Sal is great to work with from start to finish off the project, attention to detail was spot on. Any minor issues were corrected immediately (clean up). Quick response, very pleased with our floors abs look to use again in the future. Thank you for your craftsmanship.

Due to timing of my move to new house the house was vacant during carpet installation and unfortunately without water. 1. It was a warm day during when they were there and they turned the air conditioner to 66 and left it there for the empty house. 2. They pulled open the drawer freezer and left that open. The fridge/freezer was on and working find. 3. The carpet looks fine. The stairs are hard but maybe padding is optional on them. I would have preferred hollywood style but I forgot to ask for it and they didn't ask me. 4. They rolled up the excess carpet but then it was gone. I asked later and was told most people don't want it so they threw it in a dumpster. I did want it and would have been nice to be asked. 5. I thought I was choosing a more professional experience but I'll go back to the hardware store next time.