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Ford, Quinn & Associates

Divorce lawyer · Springfield, MA · reviewed since 2021

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%62+15Value 14%83+11.7Replies to reviews 7%77+5.4Craft & service penalty99−0.1Momentum penalty39−6.1Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#64 of 74 child custody lawyersPosition by Experts Score among all companies we track in this category. · better than 14%
4.9 ★★★★★ 95 Google reviews · 10 photos
97%five-star reviews
4.38★last 12 monthsAverage stars on reviews from the last 12 months only.
9.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
43%reviews answered by the owner
Oct 2026latest review

Ford, Quinn & Associates at a glance

Google reviewers rate the firm 4.9 out of 5 based on 95 reviews, frequently citing professional communication, prompt responsiveness, and fair pricing for divorce and estate services. Clients often describe the legal team as caring and thorough, noting that they explain complex processes clearly and handle cases efficiently. However, a minority of low-star reviews criticize the firm for failing to return calls for consultations and for perceived delays in resolving cases.

  • Google rating: 4.9 out of 5 from 95 reviews (97% five-star).
  • Reviews on this page: 95 Google reviews (79 with written comments, 1 with photos).
  • Owner responses: the business replied to 43% of reviews.
  • Most recent review: October 6, 2026.
  • Service: Child Custody Lawyer serving Springfield, Massachusetts.

Data from Google, last updated November 1, 2026.

Score profile vs other child custody lawyers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

Satisfaction82Reliability62Craft & service99Value83Momentum39Replies to reviews77Satisfaction: 82 (median 90)Reliability: 62 (median 85)Craft & service: 99 (median 98)Value: 83 (median 90)Momentum: 39 (median 100)Replies to reviews: 77 (median 74)
Ford, Quinn & AssociatesChild Custody Lawyers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ford, Quinn & Associates: 82/100 on this factor. Category median: 90.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ford, Quinn & Associates: 62/100 on this factor. Category median: 85.B
62
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ford, Quinn & Associates: 99/100 on this factor. Category median: 98.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ford, Quinn & Associates: 83/100 on this factor. Category median: 90.A
83
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ford, Quinn & Associates: 39/100 on this factor. Category median: 100.D
39
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ford, Quinn & Associates: 77/100 on this factor. Category median: 74.B
77

Bar = this company · dark tick = category median.

Star ratings

95 Google reviews we collected

  • 5 stars9297%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star33%

Praise vs complaints

Phrases our text analysis found in 79 written reviews

  • Praise14597%
  • Complaints53%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude4832%
  • Would recommend3523%
  • Speed & response1711%
  • Honesty & trust1510%
  • Quality & results149%
  • Price & value117%
  • Communication107%

What customers talk about

We read 79 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Really nice and took the time to explain the legal forms in detail.”
  • “…ceived from Ford, Quinn & Associates and Attorney Quinn, and I would strongly recommend them to anyone seeking an attorney who will fight for their ri…”
    “I Have used the office of Ford, Quinn and associates for my legal services for The better part of a decade now and I can't recommend them highly enough.”
  • “It quickly became clear that I needed experienced representation, and hiring Attorney Paul Quinn was one of the best decisions I could have made.”
  • “The Attorney's in this firm are very fair, professional and helpful when it comes to legal rights and integrity!”
  • “…vocate you hope for when your family and your future are on the line thorough, thoughtful, and willing to challenge the opposing side when necessary.…”
  • “Price for her Services is very fair and reasonable.”
  • “Their integrity, clear communication, and thorough understanding of the law gave me complete peace of mind throughout a very complex process.”

People customers mention

  • Laurin 15 reviews
  • Paul 5 reviews
  • Joanne 5 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

David4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Paul and his staff are in a category by themselves. Professional and caring. You feel like you made a friend for life.

Heather1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Super responsive and easy to work with! Really nice and took the time to explain the legal forms in detail.

DenLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The Attorney's in this firm are very fair, professional and helpful when it comes to legal rights and integrity! HIGHLY RECOMMEND!

Tracy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★

Interesting all the good reviews for this firm as I have contacted them 4 times to set up a consultation and can not even get a call back.

C.4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Laurin was great to work with and very helpful through my divorce. The whole process was quick and smooth. I really appreciate everything she did.

Jaqueline3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Very professional and knowledgeable firm. Attorney Quinn goes above and beyond,demonstrating strong commitment. They see you as an individual,they value your story,needs.For them,you're not just another case. And for that, I will be forever grateful!

Photos

Customer reviews

4.9 ★★★★★ 95 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
David Hebert4 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Paul and his staff are in a category by themselves. Professional and caring. You feel like you made a friend for life.

Heather Lashway (US)1 reviewTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Super responsive and easy to work with! Really nice and took the time to explain the legal forms in detail.

George Papazian4 reviewsTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Everything was handled with care and professionalism. I couldn't ask for more.

Den RodLocal Guide · 15 reviewsTotal number of Google reviews Den has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The Attorney's in this firm are very fair, professional and helpful when it comes to legal rights and integrity! HIGHLY RECOMMEND!

Tracy Talbot2 reviewsTotal number of Google reviews Tracy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Interesting all the good reviews for this firm as I have contacted them 4 times to set up a consultation and can not even get a call back.

C. uni234 reviewsTotal number of Google reviews C. has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Laurin was great to work with and very helpful through my divorce. The whole process was quick and smooth. I really appreciate everything she did.

Response from the owner · 7 months ago

Thank you, we appreciate your feedback about Attorney Laurin and we’re glad you had a good experience!

Jaqueline3 reviewsTotal number of Google reviews Jaqueline has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very professional and knowledgeable firm. Attorney Quinn goes above and beyond,demonstrating strong commitment. They see you as an individual,they value your story,needs.For them,you're not just another case. And for that, I will be forever grateful!

Response from the owner · 8 months ago

Thank you, Jackeline! It was great to work with you and we're very happy you had such a good experience with Attorney Quinn!

Jen choquette7 reviewsTotal number of Google reviews Jen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

When I first walked into Ford, Quinn & Associates, I was navigating a very difficult legal situation shortly after relocating to Westfield and had been trying to manage the case on my own without legal guidance. It quickly became clear that I needed experienced representation, and hiring Attorney Paul Quinn was one of the best decisions I could have made. From day one, Attorney Quinn has been accessible, responsive, and genuinely invested in my case. He has taken every call when I’ve needed guidance and has even personally reached out during urgent situations, which speaks volumes about his dedication to his clients. He understands how much is at stake for me, especially when it comes to my daughter, and he has approached my case with both professionalism and care. Attorney Quinn represented me in court with confidence and preparedness, and I felt fully supported throughout the process. He has been exactly the kind of advocate you hope for when your family and your future are on the line thorough, thoughtful, and willing to challenge the opposing side when necessary. While my case is still ongoing, I now have a sense of direction and reassurance knowing I have strong legal representation. You truly cannot put a price on peace of mind, especially when you are fighting to protect your family. I am incredibly grateful for the guidance and support I’ve received from Ford, Quinn & Associates and Attorney Quinn, and I would strongly recommend them to anyone seeking an attorney who will fight for their rights and stand by them every step of the way. Going forward, I fully intend to continue using Ford, Quinn & Associates for any and all future legal matters should they arise. Having their representation provides a level of preparedness and peace of mind that is invaluable, and I would not hesitate to keep them on retainer knowing I have a team I trust.

Response from the owner · 10 months ago

Thank you, Jennifer, for taking the time to share your experience. Your words mean a great deal to us. We are deeply committed to supporting individuals and families during some of the most challenging moments of their lives. It’s our privilege to stand beside our clients, and we remain dedicated to delivering the guidance, advocacy, and care they deserve.

Sydney Riley2 reviewsTotal number of Google reviews Sydney has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Joanne was an awesome person to work with. Very responsive and extremely helpful with all the paperwork.

Response from the owner · 8 months ago

Sydney, we appreciate your review and are happy you found Attorney Laurin great to work with!

Carmen Ginorio3 reviewsTotal number of Google reviews Carmen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Terrible experience and would never recommend this law firm to anyone. Attorney Paul Quinn was my lawyer and did absolutely nothing but take my money. Very unprofessional and sadly wasted my time. I was able to obtain an amazing lawyer who was able to resolve my situation within 3 months, not like this place that wasted almost two years, giving me the run around and then lied about not being in town to represent me after receiving payment. Terrible service.

Response from the owner · 10 months ago

Due to our professional and ethical obligations, we are unable to respond to the false statements in this review. This matter has been reported and is under review by Google administrators and law enforcement.

Ford, Quinn & Associates on Google Maps →

Business details