Google reviewers rate Forte Roofing 4.8 out of 5 based on 517 reviews, with the owner responding to 78 percent of them. Customers frequently praise the detailed explanations provided during inspections and the professionalism of the installation crews, who often complete projects efficiently. However, low-star reviews highlight recurring issues with pricing discrepancies, aggressive sales tactics, and post-installation failures such as leaks or shingle lifting that were not adequately addressed by warranty work.
Google rating: 4.8 out of 5 from 517 reviews (94% five-star).
Reviews on this page: 517 Google reviews (447 with written comments, 18 with photos).
Owner responses: the business replied to 78% of reviews.
Most recent review: November 8, 2026.
Service: Window and Door Company serving Syracuse, New York.
Data from Google, last updated November 11, 2026.
Star ratings
517 Google reviews we collected
4.8of 5
5 stars48594%
4 stars61%
3 stars31%
2 stars71%
1 star163%
Praise vs complaints
Phrases our text analysis found in 447 written reviews
97%praise
Praise96797%
Complaints283%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude22122%
Quality & results20220%
Would recommend17017%
Speed & response12813%
Price & value11812%
Communication10110%
Honesty & trust556%
What customers talk about
We read 447 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional and courteous - one of the best experiences I have had talking with a representative of a company.”
“The sales pitch was unprofessional, factually inaccurate and the price quoted was ridiculously overpriced.”
“Great experience overall, and I would definitely recommend him!”
“The workmen damaged a long piece of a gutter when they removed it from the side of the house.”
“I would recommend this company for the customer service alone.”
“Brody did a awesome job i would highly recommend him charged me 32.”
“Harold Rose was on time for the scheduled appointment and was very polite and professional.”
“One a no show the other was canceled by them.”
“He was very through and most importantly made the project affordable.”
“It was a very expensive mistake.”
“Andrew was great explaining everything he did showed picture .”
“I trust the roof will be done right this time around by Forte Roofing”
People customers mention
Jeremy23 reviews
Jesse22 reviews
Jason14 reviews
Olivia13 reviews
Perez10 reviews
David10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Roof replacement nightmare.
We have water coming into our daughter’s room . While you may think you have a brand new roof completed by forte Roofing please be aware that 3-4 years later which is what happened to our family , the roof failed. Last summer forte roofing voluntarily agreed that their team made a mistake . The warranty replacement work (see photos) failed. This is now our 3rd time seeking for this business to do their part. (Imagine a professional company taking your $ and doing the work wrong 2x in a row. What does that mean for the staff they are working with?)
The end result is we are going to have to hire another company and sue this company to get our $ back because we damage inside of our attic, insulation and wood also has water damage. For all homeowners under nys law you have to give the contracting time to attempt to fix their mistake before you can litigate.
You can not trust this company.
Please review the photos and determine for yourselves if you want to work with this business and if this work is acceptable to you.
Price: $10,000–15,000
Services: Roof installation
BA Place1 reviewiTotal number of Google reviews BA has written across all businesses on Google Maps, not just this one.
Did NOT properly install shingles per manufacturer specifications. The shingles are not secure and are lifting. Bugs and leaves are under the insecure edges. They will not come back to complete it properly and have ignored my calls to complete the roof correctly. Our Keene code officer will not sign off on the installation and close the permit because they did not complete the project per manufacturer specifications.They are ignoring him as well.
Price assessment: Overpriced
Price: $5,000–10,000
Services: Roof installation
Murray Kinnetz2 reviewsiTotal number of Google reviews Murray has written across all businesses on Google Maps, not just this one.
Forte replaced my roof several years ago . After the replacement I have had several leaks which required sheet rock repair & re -painting my ceiling. I have been waiting for several months for $200 check for the latest Sheetrock repair. Based on this I can not recommend Forte.
Theodore TomczakLocal Guide · 27 reviewsiTotal number of Google reviews Theodore has written across all businesses on Google Maps, not just this one.
Andrew inspected and quoted our roof and I really appreciated the level of detail and explanation of the roofing system and technical aspects. Very professional and courteous - one of the best experiences I have had talking with a representative of a company.
Services: Roof inspection
Response from the owner · a week ago
Theodore, thanks for taking the time to write this and for recognizing Andrew! There's a lot that goes into a roofing system, and you deserve straight answers about how it all works before you decide anything. We appreciate you having Forte Roofing out to take a look.
Jose Lamberty3 reviewsiTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Brodye was a great. Very informative look forward to working with him and the company to get my roof done. Would highly recommend him.
Response from the owner · a week ago
Ronald, thanks for the recommendation and for taking the time to review us! Brodye will be happy to read this, and we're looking forward to getting your roof done.
russell ferguson7 reviewsiTotal number of Google reviews russell has written across all businesses on Google Maps, not just this one.
I am in the process of getting numerous price quotes for replacing my roof. Had sales rep. Chris Brown here today. He gives a really good presentation of the company.
Price assessment: Not sure
Services: Roof inspection
Response from the owner · 2 weeks ago
Peggy, getting a few quotes before replacing a roof is a smart way to go about it. Thank you for considering Forte Roofing and for writing this review about Chris while you weigh your options.
george horne2 reviewsiTotal number of Google reviews george has written across all businesses on Google Maps, not just this one.
Nate was fantastic he actually did an inspection when no one else did and explained everything very well. I couldn’t be happier to work with Forte.
Price assessment: Great price
Price: $20,000–25,000
Services: Roof inspection
Response from the owner · 2 weeks ago
Ron, you shouldn't have to chase someone down just to get your roof looked at. We're happy Nate could get up there and walk you through everything. Thanks for the great review, and we're looking forward to working with you too!
