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Foundations Family Law & Mediation

4.7 ★★★★★ · 23 Google reviews · 24 photos
Law firm · Franklin Town, MA

Foundations Family Law & Mediation at a glance

Google reviewers rate the firm 4.7 out of 5 based on 23 reviews, with the owner responding to 48 percent of feedback. Clients frequently cite the team's professionalism, clear communication, and compassionate support during complex divorce, custody, and domestic violence cases. Positive comments highlight organized case management and accessible attorneys who explain legal processes thoroughly. However, low-star reviews criticize the initial consultation fee structure and report instances of delayed responses or unreturned retainers.

  • Google rating: 4.7 out of 5 from 23 reviews (91% five-star).
  • Reviews on this page: 23 Google reviews (21 with written comments).
  • Owner responses: the business replied to 48% of reviews.
  • Most recent review: October 17, 2026.
  • Service: Mediation Service serving Franklin Town, Massachusetts.

Data from Google, last updated October 25, 2026.

Photos

Customer reviews

4.7
★★★★★
23 reviews on Google
5★21
4★0
3★0
2★1
1★1

Reviews from Google, shown as published (original wording, unedited).

M JLocal Guide · 63 reviews
★★★★★

Contacted this law firm looking for help. Emailed back and forth. Didn't receive a response for a while and when I did- was sent a link for an hour consult for $450 an hour. No explanation of what I would get. As a single mom to throw $450 and not even sure what I would get isn't something I can do. Didn't offer any more assistance beyond that. If you're looking for help with DV or a similar situation and you are struggling financially, may have to look elsewhere.

Response from the owner · 3 weeks ago

Thank you for taking the time to share this. We're sorry that reaching out during such a difficult time left you feeling frustrated and unsupported. Slow replies and unclear next steps are not the experience we want anyone to have, and we're taking this feedback seriously. To clarify for anyone reading: our paid consultation is a dedicated one-on-one session with an attorney, where we review your specific situation, explain your legal options, and outline a realistic plan for next steps. We should have explained that more clearly before asking anyone to book. We know cost is a real barrier, especially for parents managing on one income. We offer payment plans, flat fee services and pay later by affirm. We're also happy to point anyone to trusted low-cost and free resources, including community legal aid, court service centers and domestic violence advocates. If you're in immediate danger, please call 911 or the National Domestic Violence Hotline at 1-800-799-7233.

Review from Google · view on Google
Gregary Prince3 reviews
★★★★★

My attorney, Sasha Khan, had switched firms in the middle of another contempt case I had initiated. I followed Sasha to Foundations Family Law and Mediation and was happy with the result. Sasha continues to be a great attorney and advocate for caring parents; my working relationship started when she won a trial judgement for me to have primary custody of my daughter and since then she has successfully obtained orders and judgements of contempt. I like the small personalized feel of this new firm and if you are going through something and you need support, this is a great place. Also ask about their partners to help with the emotional side of your case; your attorney can be an expensive therapist otherwise.

Review from Google · view on Google
Kalie Cassidy5 reviews
★★★★★

Everyone at Foundations (especially Ashley) made the process of divorce, which I knew nothing about, as smooth and seamless as it possibly could have been. They took the time to understand me and my family and for that I am extremely grateful. Ashley handles the court process with precision and is kind and courteous to everyone around her, which is something I hold in high regard, especially in situations like court where personality abounds. Thank you Ashley & Foundations for everything you've helped me with this past year.

Review from Google · view on Google
Nicole Geoffroy7 reviews
★★★★★

Super nice and professional. Ashley was on top of everything. And when she was on vacation, someone else was always keeping me updated with my case.

Review from Google · view on Google
Edyta Gray6 reviews
★★★★★

Going through a custody case is never easy, but Foundations Family Law made the entire process feel manageable and supported. Their team was not only knowledgeable and professional, but also kind, patient, and understanding every step of the way. I always felt like they truly cared—not just about the case, but about me and my child. I’m so thankful for their guidance and the outcome we achieved. I would absolutely recommend them to anyone in need of strong, compassionate legal support.

Review from Google · view on Google
Steven KingLocal Guide · 29 reviews
★★★★★

After beginning my divorce with a different attorney who turned out to be completely inept and unresponsive to my needs as a client, I did research and found Foundations Family Law (FFL). From the first call to go over my situation, Jolee and her staff were incredible. My divorce became overly complicated due to my ex-spouses behavior and FFL was there for me every step of the way. They answered every question I had promptly, explained the process, and guided me through the entire process. I cannot recommend FFL enough to anyone who is in need of a great firm for their divorce.

Review from Google · view on Google
Maria Natapov7 reviews
★★★★★

Jolee Vacchi and the entire team at Foundations Family Law & Mediation Center are truly exceptional. Their expertise across all aspects of family law - from custody to complex domestic abuse cases - is matched by their deep compassion, unwavering professionalism, and genuine care for the people they serve. What sets Jolee apart is not just her extensive knowledge, but her ability to hold her clients’ long-term well-being at the center of everything she does. She’s a fierce advocate, a steady guide, and a thoughtful listener - committed to helping her clients navigate incredibly difficult terrain with clarity, strength, and dignity. I have immense respect and gratitude for the work Jolee and her team do every day. They are a powerful resource for families and a true gift to the field.

Review from Google · view on Google
Cristina Flaherty1 review
★★★★★

I have been working with both Jolee and Lisa for the past year and a half while going through my divorce with my high conflict ex. Jolee has been amazing, she responds to all questions and needs in a timely manner and the information she provides is always thorough and clear. She also is extremely compassionate and understanding how difficult divorce is emotionally. When preparing for trial she was extremely organized and detailed. I felt confident that she understood all aspects of complicated divorce case. Working with Lisa in combination with Jolee has eased my mind and stress while in the thick of the divorce process. Lisa’s ability to explain confusing parts of the legal process, and ability to help me work on my own emotional regulation when having to digest difficult information has been amazing. From the moment I spoke with Lisa I felt more at ease about everything that I was going through. She is incredibly responsive whenever I reach out for help and I know she was in my corner throughout the whole process. Having Jolee and Lisa on my team grew my confidence as a single mom, standing by my side while fighting for the safety and wellbeing of my boys. Their compassion and understanding are genuine, which made me feel so much less alone during a period of life that can feel very isolating. I highly recommend this amazing team.

Review from Google · view on Google
Shawn RousseauLocal Guide · 23 reviews
★★★★★

Jolee and the rest of the members at Foundations were a pleasure to work with. Friendly and responsive to everything I needed to navigate through my situation. Very professional too. I would recommend!

Review from Google · view on Google
c s14 reviews
★★★★★

Do yourself a favor and find yourself a lawyer that actually will fight for you in court. This law firm is absolutely terrible. They haven’t even returned the rest of my retainer which is like $200 pretty sad again you’ve been warned.

Response from the owner · a year ago

Dear Mr. Salgado: We’re sorry to hear that you were disappointed with your family member's experience with us. Family law matters can be incredibly complex, and while we always strive to advocate strongly for our clients, outcomes are ultimately determined by the court. As clearly outlined in our Legal Services Agreement, we cannot guarantee results—especially given the wide discretion judges have in family law cases. With regard to her retainer, per the terms of her agreement with us, refunds are processed once a matter is formally closed. Her final invoice with the firm was paid last week, and her refund was issued yesterday on the next business day that our office was open after the 4th of July holiday weekend. We wish your family member the best, and hope she finds a legal team that’s the right fit.

Review from Google · view on Google

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