Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Customers report that the shop handles diverse services including setups, pickup installations, and structural repairs with high attention to detail and fair pricing. Recurring themes emphasize the staff's knowledge, friendliness, and ability to restore instruments to optimal playing condition, often within short timeframes. The sole negative review cites a pattern of unresponsiveness to phone calls and emails regarding repair status, leading to a lack of communication for an extended period.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Bar = this company · dark tick = category median.
142 Google reviews we collected
Phrases our text analysis found in 134 written reviews
How often each topic comes up in the written reviews
We read 134 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They do great work, and take extra time to be sure your guitar plays and sounds exactly like you want it to.”
“My beloved Larrivee suffered a terrible fall and ended up with a crack on its side that went from the pickup up nearly to the neck.”
“These guys did a wonderful job, and were very polite and professional.”
“Highly recommend Fountain City Music for mods, repairs, or custom work.”
“These guys are amazing, they've gained a new customer, and I cannot recommend them enough!”
“Got some hand wound pickups from Mark at fountain city and had them installed for a truly reasonable price for how these sound.”
“…y take pride in their work, and are just all around great people and easy to work with!…”
“They're a honest shop that won't overcharge or sell you on something you don't need.”
“And the rest I brought in and they just adjusted the truss rod for me same day and said it needed nothing but strings so I did those at home.”
praise complaint · found by our text analysis, Google review wording unchanged.
They do great work, and take extra time to be sure your guitar plays and sounds exactly like you want it to. They have made some of my older guitars play better than new.
My beloved Larrivee suffered a terrible fall and ended up with a crack on its side that went from the pickup up nearly to the neck. It was bad -- even the guys here agreed. But they also said that they would be able to fix it and that it would play again. And they did! Two weeks later I picked it up and it still…
Got some hand wound pickups from Mark at fountain city and had them installed for a truly reasonable price for how these sound. I can’t imagine my guitar sounding any better! His pick ups have transformed my Strat into my dream guitar. I’d urge anyone who’s in the market for new pickups to order these. There’s no…
They did such an exceptional job with my bass swapping the pickups. They are kind and cool and knowledgeable. Very happy customer. Looking for repairs to have an excuse to go back.
This shop is the BEST! They took great care of us when my daughter needed a bass guitar fixed right before a performance. They were able to get us in, fixed up, and out. We will use them forever and suggest them to all her bandmates! Thank you so much!
Took my guitar in for a Kahler route, got it back exactly how I brought it in, and the route looked fantastic! These guys did a wonderful job, and were very polite and professional.
5.0 ★★★★★ 142 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
They do great work, and take extra time to be sure your guitar plays and sounds exactly like you want it to. They have made some of my older guitars play better than new.
thank you so much, Mark! it’s been a pleasure getting to know you around here. keep ‘em coming 🎸 😎 🎸
My beloved Larrivee suffered a terrible fall and ended up with a crack on its side that went from the pickup up nearly to the neck. It was bad -- even the guys here agreed. But they also said that they would be able to fix it and that it would play again. And they did! Two weeks later I picked it up and it still played as beautifully as it did when I brought it in. That was two years ago, and their repair is still totally solid. The guitar gets played every week! I truly can't recommend them enough!
thanks, nikki! so glad it’s holding up for you 🎸
Got some hand wound pickups from Mark at fountain city and had them installed for a truly reasonable price for how these sound. I can’t imagine my guitar sounding any better! His pick ups have transformed my Strat into my dream guitar. I’d urge anyone who’s in the market for new pickups to order these. There’s no better way to improve your sound than have these installed. 10/10. Can’t wait to come back and get more work done!
thank you for your trust, sam! that guitar was truly magical with the new pickups
They did such an exceptional job with my bass swapping the pickups. They are kind and cool and knowledgeable. Very happy customer. Looking for repairs to have an excuse to go back.
gotta get you a new Sire and have some mods done to that one too! thanks again and we’ll see you next time, Alex 😎 🎸
This shop is the BEST! They took great care of us when my daughter needed a bass guitar fixed right before a performance. They were able to get us in, fixed up, and out. We will use them forever and suggest them to all her bandmates! Thank you so much!
thanks for coming by! we’ll see ya next time 🎸 😎
Fixed my jack problem in 5 minutes! Thank you so much, real life-saver.
happy to help, Raya 🎸 😎
5 stars nothing less
titanium alloy!
Took my guitar in for a Kahler route, got it back exactly how I brought it in, and the route looked fantastic! These guys did a wonderful job, and were very polite and professional.
thanks, christian! 🦈 🎸 have fun with that thing!
These guys are the best in town when it comes to luthier work, I don’t mind traveling 30 minutes to have my guitars very well taken care of. I’m fairly well versed in guitar setup and maintenance and have tons of my own tools, but when it comes to things like cracked acoustic soundboards or full fret dressing and leveling on some of my more expensive guitars, I leave it to the pros and they always do a fantastic job!
thank you, Justin!
These guys are fantastic! Super knowledgeable and friendly. Booked an appointment and they took care of my issue right on the spot. Will definitely be returning for any future needs.
Happy to get your bass thumping again, Bryan 😎
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
