Frank Lopez Broker at Century21Probate.com, Covina and West Covina Realtors
Real estate agency · La Habra, CA · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 56 real estate developersiPosition by Experts Score among all companies we track in this category. · better than 65%
5.0★★★★★128 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Frank Lopez Broker at Century21Probate.com, Covina and West Covina Realtors at a glance
Google reviewers rate this real estate agency 5/5 based on 128 reviews, noting the owner responds to all feedback. Clients frequently cite expertise in probate sales, trust properties, and market analysis, highlighting clear communication, punctuality, and professional guidance through complex legal processes. Feedback describes the service as patient, thorough, and responsive, with no recurring criticisms evident in the provided excerpts.
Google rating: 5.0 out of 5 from 128 reviews (99% five-star).
Reviews on this page: 138 Google reviews (84 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 15, 2026.
Service: Real Estate Developer serving La Habra, California.
Data from Google, last updated October 29, 2026.
Score profile vs other real estate developers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyReal Estate Developers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Frank Lopez Broker at Century21Probate.com, Covina and West Covina Realtors: 99/100 on this factor. Category median: 99.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Frank Lopez Broker at Century21Probate.com, Covina and West Covina Realtors: 99/100 on this factor. Category median: 98.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Frank Lopez Broker at Century21Probate.com, Covina and West Covina Realtors: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Frank Lopez Broker at Century21Probate.com, Covina and West Covina Realtors: 100/100 on this factor. Category median: 99.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Frank Lopez Broker at Century21Probate.com, Covina and West Covina Realtors: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 47.–
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Bar = this company · dark tick = category median.
Star ratings
138 Google reviews we collected
5.0of 5
5 stars13799%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 84 written reviews
100%praise
Praise144100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5740%
Would recommend2517%
Communication1813%
Quality & results1410%
Honesty & trust1410%
Speed & response128%
Price & value43%
What customers talk about
We read 84 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was responsive, knowledgeable, and kept me informed throughout the process, from preparing the home for sale to navigating offers, vendor coordinat…”
“I truly appreciated his guidance and would highly recommend him.”
“Our communication throughout the entire process was excellent and his professionalism was truly outstanding.”
“Frank did a great job helping me sell a trust property that I was managing remotely.”
“What stood out most was his honesty and willingness to help.”
“Knowledgeable and understanding returns calls promptly thank you Frank”
“He represented his sellers well while still being fair and solution-oriented, which made it easy to navigate inspections, timelines, and any questions…”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
KKevin2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Frank did a great job helping me sell a trust property that I was managing remotely. He was responsive, knowledgeable, and kept me informed throughout the process, from preparing the home for sale to navigating offers, vendor coordination, marketing, inspections, and escrow. He made a complicated process much easier…
JJaime10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We chose Frank because of the very high number reviews that involved probate. Highly recommended.
AAbe5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
It was a pleasure working with Frank Lopez. Our communication throughout the entire process was excellent and his professionalism was truly outstanding.
MMarciaLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Frank Lopez is a exceptional broker in Covina California. Give him a call for all of your real estate needs.
PPat1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Mr. Lopez list listens and ask questions to help you solve any and all real estate information. Knowledgeable and understanding returns calls promptly thank you Frank
RRe11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great probate attorney! Very helpful, very respectful, and professional throughout the entire process. He took the time to answer all of my husband questions and made everything much easier to understand. I highly recommend he’s services
Frank did a great job helping me sell a trust property that I was managing remotely. He was responsive, knowledgeable, and kept me informed throughout the process, from preparing the home for sale to navigating offers, vendor coordination, marketing, inspections, and escrow. He made a complicated process much easier to manage, and I really appreciated his guidance and flexibility. Highly recommend!
Property types: Houses
Response from the owner · 2 weeks ago
Kevin, it was my pleasure assisting you with the family West Covina home.
J
Jaime H10 reviewsiTotal number of Google reviews Jaime has written across all businesses on Google Maps, not just this one.
It was a pleasure working with Frank Lopez. Our communication throughout the entire process was excellent and his professionalism was truly outstanding.
Response from the owner · a month ago
Thank you so much for the great review. Always a pleasure to serve our West Covina neighbors.
M
Marcia WrightLocal Guide · 8 reviewsiTotal number of Google reviews Marcia has written across all businesses on Google Maps, not just this one.
Mr. Lopez list listens and ask questions to help you solve any and all real estate information. Knowledgeable and understanding returns calls promptly thank you Frank
Response from the owner · 2 months ago
Pat, you’re very welcome. I was my pleasure.
R
Re ree11 reviewsiTotal number of Google reviews Re has written across all businesses on Google Maps, not just this one.
Great probate attorney! Very helpful, very respectful, and professional throughout the entire process. He took the time to answer all of my husband questions and made everything much easier to understand. I highly recommend he’s services
Response from the owner · 2 months ago
Thank you so much for the kind words! I'm glad I could help answer your probate questions. Just a quick clarification: I'm a real estate broker specializing in probate and trust sales, not an attorney, but I work closely with probate attorneys every day and I'm always here to help with the real estate side of the process. Wishing you the best moving forward, and please don't hesitate to call if anything else comes up.
V
Vanessia M1 reviewiTotal number of Google reviews Vanessia has written across all businesses on Google Maps, not just this one.
Frank is a true probate expert! He can absolutely guide you through the entire court and sales process with unmatched professionalism and make everything incredibly easy for you and your family. 5 stars! Thank you, Frank! You are the absolute best! Unmatched! :)
Response from the owner · 3 months ago
Thank you so much for the great review!!
S
Schietto Real Estate2 reviewsiTotal number of Google reviews Schietto has written across all businesses on Google Maps, not just this one.
I had a very positive experience with Mr Lopez regarding a evaluation and rental cost review. He was professional, knowledgeable, and took the time to explain everything clearly so I could better understand the potential rental increase. What stood out most was his honesty and willingness to help. I truly appreciated his guidance and would highly recommend him.
Response from the owner · 5 months ago
Thank you so much Lilly.
K
Kiana GuzmanLocal Guide · 28 reviewsiTotal number of Google reviews Kiana has written across all businesses on Google Maps, not just this one.
Frank Lopez is a true West Covina real estate expert who brings professionalism, market knowledge, and outstanding communication to every interaction. If you’re looking for a knowledgeable and trustworthy real estate professional in West Covina, Frank is someone I highly recommend. He understands the local market, stays on top of trends, and genuinely cares about helping people reach their real estate goals. His expertise, responsiveness, and attention to detail make him stand out among West Covina real estate agents. Whether you’re buying, selling, or investing, Frank Lopez is an expert you want on your side.
Response from the owner · 5 months ago
Kiana,
Thanks so much for the great review. Alway great to be recognized by a West Covina authority.
