Frank Oliver Collective at eXp Realty logo

Frank Oliver Collective at eXp Realty

Real estate agent · Baltimore, MD · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%63+4.5Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#81 of 124 home staging servicesPosition by Experts Score among all companies we track in this category. · better than 35%
4.9 ★★★★★ 184 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
Oct 2026latest review

Frank Oliver Collective at eXp Realty at a glance

Google reviewers rate the agency 4.9 out of 5 based on 184 reviews, noting the owner responds to 98 percent of feedback. Clients frequently praise the team for clear communication, punctuality, and patience during both buying and selling transactions, including out-of-state relocations. While most experiences are positive, a small number of low-star reviews cite unprofessional behavior and poor service delivery.

  • Google rating: 4.9 out of 5 from 184 reviews (98% five-star).
  • Reviews on this page: 184 Google reviews (150 with written comments, 3 with photos).
  • Owner responses: the business replied to 98% of reviews.
  • Most recent review: October 21, 2026.
  • Service: Home Staging Service serving Baltimore, Maryland.

Data from Google, last updated November 1, 2026.

Score profile vs other home staging services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

Satisfaction92Reliability88Craft & service100Value100Momentum100Replies to reviews63Satisfaction: 92 (median 97)Reliability: 88 (median 97)Craft & service: 100 (median 99)Value: 100 (median 99)Momentum: 100 (median 100)Replies to reviews: 63 (median 63)
This companyHome Staging Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Frank Oliver Collective at eXp Realty: 92/100 on this factor. Category median: 97.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Frank Oliver Collective at eXp Realty: 88/100 on this factor. Category median: 97.A
88
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Frank Oliver Collective at eXp Realty: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Frank Oliver Collective at eXp Realty: 100/100 on this factor. Category median: 99.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Frank Oliver Collective at eXp Realty: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Frank Oliver Collective at eXp Realty: 63/100 on this factor. Category median: 63.B
63

Bar = this company · dark tick = category median.

Star ratings

184 Google reviews we collected

  • 5 stars18098%
  • 4 stars11%
  • 3 stars00%
  • 2 stars00%
  • 1 star32%

Praise vs complaints

Phrases our text analysis found in 150 written reviews

  • Praise20098%
  • Complaints52%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude6431%
  • Would recommend4622%
  • Communication2613%
  • Speed & response2412%
  • Quality & results2211%
  • Honesty & trust199%
  • Price & value42%

What customers talk about

We read 150 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “He was always responsive, patient, and clear in his explanations, keeping us informed every step of the way.”
    “Rude, disrespectful and unprofessional.”
  • “I highly recommend Christian to anyone looking to buy a home.”
  • “From day one, Christian’s excellent communication made us feel comfortable and at ease throughout the entire process.”
  • “…d, were on a time crunch to move from Massachusetts to Maryland very quickly with only a small window to look at homes.…”
  • “My husband and I had an amazing experience working with Christian Olson as first-time homebuyers.”
  • “He is trustworthy, gets results, and someone I still keep in contact with to this day.”
  • “Mike presented us with multiple companies and quotes and helped us weigh the benefits of each company to fit our needs.”

People customers mention

  • Mike 21 reviews
  • Christian 17 reviews
  • Olson 14 reviews
  • Jon 6 reviews
  • Marissa 3 reviews
  • Michael 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Ruth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Raven, what a learning experience of a first time home buyer I have had with Raven Chim the realtor, she has been patient with me, full of insights, she has taught me a lot. I highly recommend her and her Team. Thank you.

Customer photo from Ruth's review
Mariah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Mike and his team helped my husband and I find our beautiful home that we just love! Thank you all , working with him and his team they made it so easy and effortless!

Ayanna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Marissa has been a pleasure to work with for several months searching for our perfect home.

Stephen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We finally moved into our new home thanks to Marissa Mohammed and the amazing team at the Frank Oliver Collective. She was super helpful and patient with us as my wife and I can be pretty particular. She was well informed and always ready to assist in any way she could. I will definitely be looking to this group…

Paula7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We had an absolutely wonderful experience buying our home with Marissa Mohammad. She was very knowledgeable and was able to guide us through the process with confidence. Any questions we had she was able to answer fully. Marissa was a delight to work with and she has my highest recommendation.

Dagm8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Marissa was an amazing agent to work with throughout the process of selling my house. She was very organized, professional, clear in communication, and truly dedicated from start to finish. What impressed me the most was how quickly she helped me sell the house while still making the entire process smooth and…

Photos

Customer reviews

4.9 ★★★★★ 184 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Marselle Anne Isibido3 reviewsTotal number of Google reviews Marselle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My husband and I had an amazing experience working with Christian Olson as first-time homebuyers. From day one, Christian’s excellent communication made us feel comfortable and at ease throughout the entire process. He was always responsive, patient, and clear in his explanations, keeping us informed every step of the way. Whether we had a major decision to make or just a simple question, he was always available and happy to help, never making us feel like any question was too small. Christian took the time to understand our preferences, walked us through our options, and helped us make informed decisions without ever making the experience feel overwhelming or intimidating. His approachable communication style and consistent support gave us peace of mind from the beginning all the way through closing day. We also want to give a special shout-out to Jon, Christian’s approachable and helpful assistant. Thank you, Jon, for your support! We are truly grateful for his professionalism, patience, and dedication. Thank you, Christian, for always being there for us and making our first home-buying experience such a smooth, reassuring, and memorable one. We couldn’t have asked for a better person to guide us through this journey! I highly recommend Christian to anyone looking to buy a home.

Response from the owner · a week ago

Thank you so much for taking the time to share such a thoughtful review! We're thrilled to hear that Christian made your first homebuying experience so positive and that his communication, patience, and guidance helped you feel confident every step of the way. Buying your first home is such an exciting milestone, and we're so glad Christian and Jon were able to make the process feel smooth and stress-free. We truly appreciate your trust in Christian and the entire Frank Oliver Collective team, and we wish you and your husband many wonderful years of memories in your new home. Congratulations again, and thank you for allowing us to be part of your journey!

Caitlin RLocal Guide · 29 reviewsTotal number of Google reviews Caitlin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We found Michael Frank and his team after a pretty upsetting relationship terminated with a previous realtor. My husband and I, along with our two-year-old, were on a time crunch to move from Massachusetts to Maryland very quickly with only a small window to look at homes. Mike made himself available immediately the day we signed on with him, knowing that we were only in town for a weekend. He cleared his schedule to fit us in and show us some houses. Unfortunately, none of those houses were the ones we would end up moving into, and we had to go back to Massachusetts, where he spent days doing virtual tours for us that made it feel like we were actually in the home. He would send us a secure link to look at the videos and talk about the house and the neighborhood to really help us understand what we were looking at and if it would be a good fit. We just closed on our home a few days ago and are so grateful to Mike and his team for assisting us, caring for us, and looking out for us. Mike, along with his administrator Jon, were very good at communicating throughout, answering our calls after hours and helping us navigate a very difficult move, but it was made easier because of their quality care. Thank you!

  • Ease of reaching staff: Very easy
Response from the owner · a month ago

Thank you so much for taking the time to share this. It truly means so much to all of us. We know moving your family from Massachusetts to Maryland, especially with a two-year-old and such a tight timeline, was a lot to take on. We’re so grateful that you trusted Mike and our team to help you through it! Our goal was always make sure you felt like you could really experience each home and make the right decision for your family, even from hundreds of miles away. And we know Jon will appreciate the kind words too! Making sure you felt supported, informed, and cared for throughout the entire process was incredibly important to both of them and to our whole team. We’re so happy that this journey ended with you finding and closing on your new home here in Maryland! Thank you again for trusting us with such a big move for your family. We hope the three of you make so many wonderful memories in your new home, and if you ever need anything at all, please know that Mike, Jon, and the entire FOCO team are always here to help. Welcome home!

Ruth Chisala2 reviewsTotal number of Google reviews Ruth has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Raven, what a learning experience of a first time home buyer I have had with Raven Chim the realtor, she has been patient with me, full of insights, she has taught me a lot. I highly recommend her and her Team. Thank you.

Response from the owner · a month ago

Thank you so much for this sweet review! We love hearing how much you enjoyed working with Raven. She puts so much care and patience into making sure her clients understand the process, especially when it’s their first time buying a home. We know Raven loved getting to be part of this experience with you, too! Thank you for trusting her and our team, and congratulations on such an exciting milestone!

Mariah Rojas2 reviewsTotal number of Google reviews Mariah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mike and his team helped my husband and I find our beautiful home that we just love! Thank you all , working with him and his team they made it so easy and effortless!

Response from the owner · a month ago

Thank you so much for the kind words! We’re so happy that you and your husband found a home you absolutely love. Mike and the entire FOCO team loved being part of your journey, and it means so much to hear that we were able to make the process feel easy and effortless. Wishing you both so many happy memories in your beautiful new home! 🏡❤️

Ayanna Price1 reviewTotal number of Google reviews Ayanna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Marissa has been a pleasure to work with for several months searching for our perfect home.

Response from the owner · 4 months ago

Thank you so much, Ayanna and Stephen! We’re so grateful that your journey with the Frank Oliver Collective began when we met at the expo a few years ago, and it has been such an honor to support you from finding a rental home to now purchasing your perfect home. Marissa loved working with you throughout the home search, and we’re so happy we could help guide you through this exciting next step. Helping clients grow from renting to homeownership is one of the most meaningful parts of what we do as a Maryland real estate team. Congratulations on your new home! We’re so excited for this next chapter for you both and truly appreciate your trust over the years.

Stephen Polo4 reviewsTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We finally moved into our new home thanks to Marissa Mohammed and the amazing team at the Frank Oliver Collective. She was super helpful and patient with us as my wife and I can be pretty particular. She was well informed and always ready to assist in any way she could. I will definitely be looking to this group again when it come time for the next one. Thank you Marissa for always being amazing.

Response from the owner · 4 months ago

Thank you so much for this wonderful review! We’re so happy to hear that Marissa Mohammed and the Frank Oliver Collective team were able to help you and your wife find your new home. Buying a home is such an important decision, and we’re grateful you trusted our Maryland real estate team to guide you through the process with patience, knowledge, and care. Marissa is truly amazing at helping buyers feel informed and supported every step of the way, and your kind words mean so much to all of us. Congratulations on your new home, we’re so excited for you both and would be honored to help again whenever it’s time for the next one!

Paula Wilson7 reviewsTotal number of Google reviews Paula has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had an absolutely wonderful experience buying our home with Marissa Mohammad. She was very knowledgeable and was able to guide us through the process with confidence. Any questions we had she was able to answer fully. Marissa was a delight to work with and she has my highest recommendation.

Response from the owner · 4 months ago

Thank you so much for your kind words, Paula! We’re thrilled to hear you had such a wonderful home buying experience with Marissa and the Frank Oliver Collective. Buying a home is a big milestone, and we’re so glad Marissa was able to guide you through the process with knowledge, confidence, and care. We truly appreciate your recommendation and are so grateful you trusted our Maryland real estate team to help you find your new home. Congratulations again!

Dagm Kebede8 reviewsTotal number of Google reviews Dagm has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Marissa was an amazing agent to work with throughout the process of selling my house. She was very organized, professional, clear in communication, and truly dedicated from start to finish. What impressed me the most was how quickly she helped me sell the house while still making the entire process smooth and stress-free. She was always available to answer questions, provide guidance, and make sure everything stayed on track. I truly appreciate all her hard work and would highly recommend her to anyone looking to buy or sell a home.

Response from the owner · 4 months ago

Thank you so much for this incredible review, Dagm! We’re so grateful you trusted Marissa and the Frank Oliver Collective with the sale of your home. Selling a house is a major decision, and we’re thrilled to hear that Marissa helped make the process smooth, organized, and stress-free from start to finish. Clear communication, strong guidance, and a strategic approach are so important when selling a home, and Marissa truly works hard to make sure every client feels supported throughout the entire process. We’re so happy she was able to help you sell quickly while keeping everything on track. Thank you again for your recommendation. It was an honor to help with your home sale, and we wish you all the best in your next chapter!

Mieke Kissick2 reviewsTotal number of Google reviews Mieke has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mike and his team are wonderful as always. We greatly appreciate their timely responses and extra help with our out-of-state move. We’re very happy with our new house

Response from the owner · 6 months ago

Thank you so much, Mieke (and Owen)! We truly appreciate you trusting Mike and the team at Frank Oliver Collective to help with your out-of-state move. Providing timely communication and making the home buying process as smooth as possible, especially for relocation clients, is always our goal. We’re so glad you’re happy with your new home, and we’re grateful to have been part of your journey. If you ever need a trusted real estate team in Maryland, we’re always here for you!

Megan Crumbacker7 reviewsTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had a great experience buying our first home with the Frank Oliver Collective. Our realtor, Christian, was knowledgeable, responsive, and personable. As young first time home buyers, we had no idea what to expect. Christian and the team quickly had us feeling well informed and confident about the process of buying a home. We are extremely pleased with the outcome of our experience and would recommend this team!

Response from the owner · 6 months ago

Thank you so much, Megan! We’re so glad you had a great experience with the Frank Oliver Collective. Helping first-time homebuyers feel informed, confident, and supported throughout the home buying process is exactly what we strive for. It means a lot to hear that our team’s communication and guidance made such a positive impact. Congratulations on your first home—we’re so excited for you and truly appreciate your recommendation!

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