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Franklin Street Pediatric Dentistry

Pediatric dentist · Carrboro, NC · reviewed since 2010

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%98+62.3Reliability 28%98+27.7Replies to reviews 8%83+6.8Experts Score= 97Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 40 dentistsPosition by Experts Score among all companies we track in this category. · better than 82%
5.0 ★★★★★ 396 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
76%reviews answered by the owner
Oct 2026latest review

Franklin Street Pediatric Dentistry at a glance

Google reviewers rate Franklin Street Pediatric Dentistry five stars based on 396 reviews, with the owner responding to 76 percent of them. Patients frequently cite long-term loyalty, friendly staff, and thorough explanations during procedures such as cleanings, extractions, and fillings. The practice is noted for accommodating children of various ages and special needs in a welcoming environment. One common criticism involves pricing, specifically high costs for initial visits and recommended treatments that patients found unexpected or inconsistent with second opinions.

  • Google rating: 5.0 out of 5 from 396 reviews (99% five-star).
  • Reviews on this page: 396 Google reviews (298 with written comments, 6 with photos).
  • Owner responses: the business replied to 76% of reviews.
  • Most recent review: October 7, 2026.
  • Service: Dentist serving Carrboro, North Carolina.

Data from Google, last updated October 28, 2026.

Score profile vs other dentists

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction98Reliability98Craft & service–Value–Momentum100Replies to reviews83Satisfaction: 98 (median 96)Reliability: 98 (median 95)Momentum: 100 (median 100)Replies to reviews: 83 (median 36)
This companyDentists median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Franklin Street Pediatric Dentistry: 98/100 on this factor. Category median: 96.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Franklin Street Pediatric Dentistry: 98/100 on this factor. Category median: 95.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Franklin Street Pediatric Dentistry: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Franklin Street Pediatric Dentistry: 83/100 on this factor. Category median: 36.A
83

Bar = this company · dark tick = category median.

Star ratings

396 Google reviews we collected

  • 5 stars39399%
  • 4 stars10%
  • 3 stars00%
  • 2 stars00%
  • 1 star21%

Praise vs complaints

Phrases our text analysis found in 298 written reviews

  • Praise38599%
  • Complaints41%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude16041%
  • Quality & results7519%
  • Would recommend6316%
  • Speed & response3910%
  • Communication308%
  • Honesty & trust144%
  • Price & value82%

What customers talk about

We read 298 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Such a friendly, welcoming environment and top notch care!”
  • “They were very thorough with my daughter and explained everything to her as they were going.”
  • “Highly recommend for any family seeking top tier dental care for their children.”
    “Cannot recommend enough!”
  • “As a parent, I appreciate that - and the fact that everything is always explained promptly and well.”
  • “Beautiful space and great team very welcoming and they take time to explain every step to both kids and parents”
  • “…o treat go here they are very patient and kind and they show they genuinely care we are switching our entire family here they are the best hands…”
  • “The technician and dentist take a great deal of care in working with the kids.”

People customers mention

  • Hardin 68 reviews
  • Faith 12 reviews
  • Dalila 10 reviews
  • Erin 6 reviews
  • Jackie 6 reviews
  • Evelyn 5 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Tara7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

We started going to this practice 9 years ago with my oldest and now my youngest also goes here. We love this practice. The staff and dentists are wonderful at their jobs. The space is beautiful too! My kids actually love going to the dentist.

Ben2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Patient of 13 years, wouldn’t want to go anywhere else. Definitely recommend to every family!

Annette10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

This is the best dentist I have ever been too ! My daughter has trisomy 18 she has went to dentist and they kept wanting to put her to sleep to be able to see into her mouth the dentist here didn’t have to do that and was willing to find other alternatives and she did without putting her asleep and YO-EL loved…

Lily2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I could not recommend Franklin Street Peds enough! My family has visited them for 9 years and they are always attentive, gentle, and provide consistent, excellent care. Our family has had great experiences for all ages, from pre-school to high school.

Tara3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They were very thorough with my daughter and explained everything to her as they were going. The staff and dentist were very friendly. Highly recommend to everyone. So glad this will be our dentist from now on

DwightLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We had a great experience with Dr. Hardin and her team! Beautiful office and it's in a very convenient location. From check in, to the procedure for our son, to check out, the experience was excellent throughout!

Photos

Customer reviews

5.0 ★★★★★ 396 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Jennifer Baddour4 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Such a friendly, welcoming environment and top notch care!

Response from the owner · 4 years ago

Thank you for the review, Jennifer. We've enjoyed working with your family over the last 7 years. We look forward to seeing you all again in 6 months. Have a warm and happy summer!

Tara Carr7 reviewsTotal number of Google reviews Tara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We started going to this practice 9 years ago with my oldest and now my youngest also goes here. We love this practice. The staff and dentists are wonderful at their jobs. The space is beautiful too! My kids actually love going to the dentist.

Response from the owner · 4 years ago

Tara, thank you so much for the great 5 star review!! Happy Tuesday!

Ben Frederick2 reviewsTotal number of Google reviews Ben has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Patient of 13 years, wouldn’t want to go anywhere else. Definitely recommend to every family!

Response from the owner · 4 weeks ago

Ben, thank you for being a part of our practice for 13 years!! We wish you all the best.

Annette10 reviewsTotal number of Google reviews Annette has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This is the best dentist I have ever been too ! My daughter has trisomy 18 she has went to dentist and they kept wanting to put her to sleep to be able to see into her mouth the dentist here didn’t have to do that and was willing to find other alternatives and she did without putting her asleep and YO-EL loved them and was very cooperative if you have children who it can be difficult to treat go here they are very patient and kind and they show they genuinely care we are switching our entire family here they are the best hands down !😊

Response from the owner · a month ago

Annette, thank you for the kind words!! They mean the world to us. We are so glad your daughter felt comfortable in our office! We look forward to seeing your family again!

Lily Wilson2 reviewsTotal number of Google reviews Lily has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I could not recommend Franklin Street Peds enough! My family has visited them for 9 years and they are always attentive, gentle, and provide consistent, excellent care. Our family has had great experiences for all ages, from pre-school to high school.

Response from the owner · 2 months ago

Lily, thank you for the sweet review! We have loved caring for you and your family over the years. Thank you for allowing us to be a part of your dental care! <3

Tara Daffin3 reviewsTotal number of Google reviews Tara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They were very thorough with my daughter and explained everything to her as they were going. The staff and dentist were very friendly. Highly recommend to everyone. So glad this will be our dentist from now on

Response from the owner · 2 months ago

Tara, thank you for your kind words! We’re thrilled your daughter had such a positive experience. We’re so happy to have your family as part of our dental family! 😊🦷

Raine Honeycutt1 reviewTotal number of Google reviews Raine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Been coming here since I was a kid!! Such lovely staff!

Response from the owner · 2 months ago

Raine, we've loved watching you grow up. Thank you for allowing us to be a part of your dental care!

Dwight BlassLocal Guide · 34 reviewsTotal number of Google reviews Dwight has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had a great experience with Dr. Hardin and her team! Beautiful office and it's in a very convenient location. From check in, to the procedure for our son, to check out, the experience was excellent throughout!

Response from the owner · 2 months ago

Dwight, thank you so much for your kind words! We're so glad you had an excellent experience with Dr. Hardin and our team. It was a pleasure caring for your son!

Vanessa Zito8 reviewsTotal number of Google reviews Vanessa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great experience for my teenager having 2 teeth extracted. Skilled and very little pain. Friendly staff. Easy to work with

Response from the owner · 3 months ago

Vanessa, thank you so much for the awesome review!! :)

Lena FoleyLocal Guide · 23 reviewsTotal number of Google reviews Lena has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We love Dr. Hardin! The whole team at Franklin Street pediatric dentistry has been great with my son. They have been sensitive to his needs and answer my questions and concerns with care. We have been coming here for 2 years now and wouldn’t dream of going anywhere else.

Response from the owner · 7 months ago

Lena, thank you for allowing us to care for your sweet son over the least two years! We appreciate your trust in our office! We look forward to seeing him again soon!

Franklin Street Pediatric Dentistry on Google Maps →

Business details