Personal injury attorney · Fresno, CA · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%49+3.5Momentum penalty66−3.4Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#100 of 139 attorneysiPosition by Experts Score among all companies we track in this category. · better than 28%
4.9★★★★★754 Google reviews · 8 photos
97%five-star reviews
4.73★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers highlight the firm's personal injury services, noting frequent praise for patient communication, clear legal explanations, and compassionate support during stressful cases. Staff are often described as professional and attentive, helping clients navigate medical and insurance processes. However, some low-star reviews criticize perceived prioritization of profit over client needs, including delays in case resolution, unreturned communication, and recommendations for out-of-pocket medical treatments.
Google rating: 4.9 out of 5 from 754 reviews (97% five-star).
Reviews on this page: 753 Google reviews (703 with written comments, 2 with photos).
Owner responses: the business replied to 8% of reviews.
Most recent review: October 19, 2026.
Service: Attorney serving Fresno, California.
Data from Google, last updated November 1, 2026.
Score profile vs other attorneys
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Freedman LawAttorneys median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Freedman Law: 90/100 on this factor. Category median: 92.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Freedman Law: 80/100 on this factor. Category median: 87.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Freedman Law: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Freedman Law: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Freedman Law: 66/100 on this factor. Category median: 100.B
66
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Freedman Law: 49/100 on this factor. Category median: 64.C
49
Bar = this company · dark tick = category median.
Star ratings
753 Google reviews we collected
4.9of 5
5 stars73497%
4 stars51%
3 stars41%
2 stars41%
1 star61%
Praise vs complaints
Phrases our text analysis found in 703 written reviews
98%praise
Praise1,27098%
Complaints202%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude37129%
Would recommend31424%
Quality & results23118%
Communication16713%
Speed & response1139%
Honesty & trust806%
Price & value141%
What customers talk about
We read 703 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was knowledgeable, patient, and dedicated, while still showing so much compassion for what I was going through personally.”
“This is the best law firm in Fresno county and I would recommend to all !”
“He was very thorough in giving me legal advice that I was able to interpret.”
“Horrible law firm!”
“Months ago my review here towards freedman law and Jesse were low due to communication on both ends.”
“the whole process was quick and painless and he was patient and understanding through out the process and for that i do appriciate him for all the wor…”
“Rocio was the attorney that worked on my case and wow with this organization I would have never got back the money I lost in damages and wages!”
“Jesse has been great and gave me genuine feedback on my case that would benefit ME.”
“Took care of everything really appreciate all the hard work they put into my case and getting me a more than fair settlement.”
People customers mention
Williams131 reviews
John90 reviews
Jesse41 reviews
Crystal35 reviews
Fretwell34 reviews
Nancy26 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Llillianestrada2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Jesse Fretwell is not only a great attorney, but someone who truly made me feel like my situation mattered. He was knowledgeable, patient, and dedicated, while still showing so much compassion for what I was going through personally. Karen, his assistant was also incredibly supportive and kind every step of the way.…
BBre5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Months ago my review here towards freedman law and Jesse were low due to communication on both ends. But due to movement in my case I wanted to give an update . Jesse has been great and gave me genuine feedback on my case that would benefit ME. He explained the next steps that would be in my best interest. He was…
RRobert1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Highly recommend Jesse Fretwell at Freedman Law! He recently helped my mother with her case, and he was absolutely amazing with her. Jesse was incredibly patient, kind, and took the time to explain everything so she never felt overwhelmed.
He kept us both in the loop the entire time and truly cared about getting…
RRob1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
⭐⭐⭐⭐⭐ Jesse Fretwell is the best!I honestly can’t thank Jesse Fretwell enough for how he helped my mom with her suit. Going through all of this was so stressful for her, but Jesse was incredibly respectful, caring, and attentive to everything she needed.He walked her through the whole process step-by-step and made a…
SSowhatudoingLocal Guide · 6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
⭐⭐⭐⭐⭐ Exceptional Service from Jesse Fretwell!
I cannot thank Jesse Fretwell enough for the incredible support he provided to my mother during her recent legal suit. From start to finish, he was incredibly respectful, kind, and deeply caring toward her needs.
Legal matters can be overwhelming, but Jesse masterfully…
DDennis9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I want to personally thank Raquel and Rocio for their hard work and effort put into my case. Very professional and friendly staff. I would 100% recommend Freedman Law as representation for anyone with a personal injury.
Jesse Fretwell is not only a great attorney, but someone who truly made me feel like my situation mattered. He was knowledgeable, patient, and dedicated, while still showing so much compassion for what I was going through personally. Karen, his assistant was also incredibly supportive and kind every step of the way. I never felt like I was simply another case or another client. I felt heard, cared for, and supported during one of the most difficult times in my life. I’ll always be grateful to Jesse, Karen, and Freedman Law. ❤️
Response from the owner · a week ago
Thank you for your kind words and trust in Freedman Law! We’re glad Jesse and Karen made you feel supported and cared for throughout the process. We truly appreciate your review and wish you all the best!
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Bre Amourr5 reviewsiTotal number of Google reviews Bre has written across all businesses on Google Maps, not just this one.
Months ago my review here towards freedman law and Jesse were low due to communication on both ends. But due to movement in my case I wanted to give an update . Jesse has been great and gave me genuine feedback on my case that would benefit ME. He explained the next steps that would be in my best interest. He was very thorough in giving me legal advice that I was able to interpret. Even though the case may have not gone how I wanted it to ; I know in the future if I ever need help in car accident case I’m coming back to freedman law with Jesse. This is the best law firm in Fresno county and I would recommend to all !
Response from the owner · a week ago
Thank you for giving us another opportunity and for sharing your updated experience! We’re glad you received the guidance and support you needed. Your trust and recommendation mean a lot to us, and we truly appreciate you choosing Freedman Law!
A
Amit Anand12 reviewsiTotal number of Google reviews Amit has written across all businesses on Google Maps, not just this one.
I’m truly grateful for the help and support I received from Freedman Law. Going through an injury and everything that comes with it was stressful and overwhelming at times, but their team made me feel like I wasn’t going through it alone.
From the very beginning, they were professional, compassionate, and genuinely took the time to listen to my concerns and understand what I was going through. They kept me updated throughout the entire process, answered my questions, and made sure I never felt out of the loop.
What meant the most to me was how they went above and beyond to help me. They worked hard to negotiate with my medical providers and were able to significantly lower my medical bills. That was such a huge help and showed me that they truly cared about my situation and wanted to make things as easy as possible for me.
I can’t thank Freedman Law enough for their dedication, kindness, and hard work. I felt like I had people in my corner who genuinely cared about helping me. I would absolutely recommend Freedman Law to anyone dealing with an injury and looking for a team they can trust. Thank you Karen and Jesse for all your help!.
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Robert Arvizu1 reviewiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Highly recommend Jesse Fretwell at Freedman Law! He recently helped my mother with her case, and he was absolutely amazing with her. Jesse was incredibly patient, kind, and took the time to explain everything so she never felt overwhelmed.
He kept us both in the loop the entire time and truly cared about getting her the best result possible. It gave our family so much peace of mind knowing she was in such good hands. If you want a lawyer who treats you like family and gets the job done, Jesse is the best!
R
Rob1 reviewiTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐ Jesse Fretwell is the best!I honestly can’t thank Jesse Fretwell enough for how he helped my mom with her suit. Going through all of this was so stressful for her, but Jesse was incredibly respectful, caring, and attentive to everything she needed.He walked her through the whole process step-by-step and made a really tough situation so much easier to handle. We felt completely supported the entire time. If you need someone who actually cares and will guide you through the stress, Jesse is your guy!
S
SowhatudoingLocal Guide · 6 reviewsiTotal number of Google reviews Sowhatudoing has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐ Exceptional Service from Jesse Fretwell!
I cannot thank Jesse Fretwell enough for the incredible support he provided to my mother during her recent legal suit. From start to finish, he was incredibly respectful, kind, and deeply caring toward her needs.
Legal matters can be overwhelming, but Jesse masterfully helped her navigate the entire process, step-by-step through what could have been a very stressful ordeal. His patience and clarity gave our family immense peace of mind. If you need someone professional, compassionate, and dedicated, I highly recommend Jesse!
D
Dennis Kee9 reviewsiTotal number of Google reviews Dennis has written across all businesses on Google Maps, not just this one.
I want to personally thank Raquel and Rocio for their hard work and effort put into my case. Very professional and friendly staff. I would 100% recommend Freedman Law as representation for anyone with a personal injury.
L
Lena Weena4 reviewsiTotal number of Google reviews Lena has written across all businesses on Google Maps, not just this one.
John Williams was such a pleasure to work with! He made everything so easy. He was professional, knowledgeable and transparent from the very beginning. He made sure that I got the best possible outcome and for that, I am forever grateful. Thank you John! I definitely recommend Freedman Law for anyone needing a trustworthy and effective attorney.
Response from the owner · 3 months ago
Thank you, Lena! We're so glad John was able to provide the knowledgeable, transparent, and professional service you deserved. Your trust means a great deal to us, and we'll be sure to share your kind words with John. Thank you for choosing Freedman Law and for recommending our team!
B
breanna dean1 reviewiTotal number of Google reviews breanna has written across all businesses on Google Maps, not just this one.
When I worked with Crystal years ago I loved her! She was very communicative and kept in touch with me throughout the whole process. Never did I have any doubts and she never made me feel like I was unintelligent like Jesse and Karen have. They wanted me to go to chiropractor, which I couldn't do due to my work schedule and out of pocket costs. Every chiropractor that they recommend me to go to either wanted a deposit up front or wouldn't accept my insurance which I lost health care coverage due to having to pay for a new car. When I would mention my auto insurance covered medical costs they chiropractor office wouldn't accept that either. I got into my car accident last year in August and since then I haven't talked to Jesse the lawyer 2x. Today I asked for a simple answer IS IT A CASE OR NOT. Karen couldn't explain that. I don't even care at this point to have it lingering.
Response from the owner · 4 months ago
Thank you for your feedback. We’re glad you had a great experience with Crystal, but we’re very sorry your recent experience has been frustrating.
We apologize if communication or clarity about your case fell short. That’s not the standard we strive for.
Please contact our office—we’d appreciate the opportunity to make things right and provide you with clear answers regarding your case.
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Roni Smaldino5 reviewsiTotal number of Google reviews Roni has written across all businesses on Google Maps, not just this one.
Raquel and Rocio are The Best! Made me feel comfortable non intimidating! I would absolutely refer this law firm. Thank you so much.
Response from the owner · 4 months ago
Thank you so much for your thoughtful review! We’re thrilled to hear that Raquel and Rocio made you feel comfortable and supported—that’s very important to our team. We truly appreciate your trust and your recommendation.
