Google reviewers rate FreedomCare PA 4.7 out of 5 based on 305 reviews, with the owner responding to 88 percent of comments. Customers frequently praise the company's punctuality, friendly communication, and the option to select specific caregivers for home health services. Recurring themes include the structured nature of the care and the ability to place services on hold during temporary relocations. Common criticisms involve limited weekly hour caps for complex medical needs, sporadic caregiver payments, and inconsistent customer service responses.
Google rating: 4.7 out of 5 from 305 reviews (83% five-star).
Reviews on this page: 305 Google reviews (156 with written comments, 8 with photos).
Owner responses: the business replied to 88% of reviews.
Most recent review: October 3, 2026.
Service: Senior Care Service serving Philadelphia, Pennsylvania.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.7
★★★★★
305 reviews on Google
5★254
4★27
3★12
2★2
1★10
Reviews from Google, shown as published (original wording, unedited).
LA
lps Aniah and Brooklynn1 review
★★★★★
Easy to work with,persistent with trainings,always available when you call
Response from the owner · 2 weeks ago
Thank you for your wonderful review, Ips Aniah! We're so glad to hear that you've found FreedomCare easy to work with and that our team has been there for you whenever you need assistance. Providing thorough training, ongoing support, and prompt answers to your questions is a top priority for us. We truly appreciate your kind words and are grateful to have you as part of the FreedomCare family!
I heard about freedom care and looked into it I have breast cancer, breathing problems, on oxygen, back problems, degenerative disc disease, depression, anxiety. I only got 7 hours a week to me that's insane. 7 hours is great don't get me wrong that little bit helps me a lot but 7 hours really? And I haven't even named all of my health problems out this is just some of them. Also I have lymphedema and one of my hands is like three times the other size of the other hand. 7 hours? I do like I was able toPick who was going to do my care, but it took 3 months to get it started. They kept sending him for a A TB test, but the people couldn't do it on him, it would be the wrong paperwork it was just a big hassle. Then when you want to have a review of your hours because you get 7 hours a week they tell you you need to wait until this is done and that is done and your persons done w training and that's crazy. Also my cancer has spread to my lymph nodes. I know I'm forgetting some stuff but 7 hours?
Horrible follow through. One hand doesn’t seem to know what the other has done or suggested even though they admit calls are recorded. Payments to my Care Giver are sporadic many times. Insurance policies change without proper consultation.
Best thing we coulda got for my girlfriend to get a few extra bucks to help me while being disabled. First of all it helped her pay a bill or two or simply have extra few bucks in her pocket for daily needs. Second of all ended up marrying her February 2026 because of the love and affection and the care she showed me regardless if she was being paid or not. Thanks Freedom care for helping people in need.
Although my loved one needs more hours of care and I was denied the extra 7 hours because of a cap on the hours they give people , I really like that I got compensation for it and they made things right with my pay rate. Thank you freedom care for all you do
Response from the owner · a month ago
Thank you for sharing your experience! We're grateful for your thoughtful feedback and are glad that, despite the challenges with receiving additional care hours, FreedomCare was able to provide support and ensure your compensation concerns were addressed. It's wonderful to hear that our team worked with you to make things right and that you've had a positive experience overall. Thank you for recognizing our efforts and for trusting FreedomCare to be part of your care journey. We're honored to support you and your loved one!
Thank you for your kind feedback, Kevin! We’re so glad to hear that Madison is doing a great job. We truly appreciate you taking the time to share your positive experience!
