Google reviewers for Freeman Collision Center highlight quick estimates, friendly staff, and high-quality paint matching for collision repairs. Customers frequently note the shop's helpfulness in navigating insurance claims and arranging rentals, often returning vehicles with a full detail. While most praise the workmanship, some low-star reviews cite missed communication promises, incorrect vehicle releases, or the need for multiple return visits to complete repairs.
Google rating: 4.8 out of 5 from 511 reviews (94% five-star).
Reviews on this page: 511 Google reviews (440 with written comments, 37 with photos).
Owner responses: the business replied to 87% of reviews.
Most recent review: October 27, 2026.
Service: Auto Body Shop serving Oklahoma City, Oklahoma.
Data from Google, last updated November 10, 2026.
Star ratings
511 Google reviews we collected
4.8of 5
5 stars47994%
4 stars51%
3 stars31%
2 stars41%
1 star204%
Praise vs complaints
Phrases our text analysis found in 440 written reviews
95%praise
Praise77395%
Complaints395%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude19724%
Quality & results17021%
Would recommend12616%
Price & value10813%
Speed & response10213%
Communication587%
Honesty & trust516%
What customers talk about
We read 440 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They provided me with a couple of estimates as a walk-in in just a few short minutes and everyone I talked to were very friendly.”
“Citing needing heart surgery as an excuse to be rude to someone AND ILLEGALLY RELEASE THEIR CAR WHICH IS NOW FORCIBLY BEING RETURNED VIA POLICE INVOLV…”
“I had a really great experience with Freeman Collision Center!”
“Well, I left the shop, body work still a mess( not fixed) and car still jerking.”
“Definitely happy with my choice and would recommend them if you need collision repairs!”
“Stay away, better off going to a REPUTABLE SHOP.”
“The work was flawless, the price was fair, they performed the work that they quoted at the price that they quoted and had it back to me in the time th…”
“Nice try thinking you could call me out when it was you who let me down and overcharged an insurance company for poor repairs.”
“They were quick, professional, and did a great job.”
“When my insurance company delayed things and failed to communicate, Todd stepped in and provided exceptional customer service, ensuring I was taken care of.”
“She is extremely knowledgeable and will take the time to answer any questions you have and explain it to you.”
“So I stopped and started walking towards him, but he completely ignored me and engaged in conversation with the man as they walked over to the Cadillac.”
“The team completed the work much faster than I expected and was very transparent throughout the entire process.”
“…ude, condescending, and acted as though my release of funds form was fraudulent and David said “it’s a NO” and handed my paper back to me and promptly…”
People customers mention
Todd65 reviews
Freemans12 reviews
Bruce12 reviews
Rick4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
They provided me with a couple of estimates as a walk-in in just a few short minutes and everyone I talked to were very friendly.
Response from the owner · 4 days ago
Thank you, Tracy! We're glad we could get you the estimates you needed quickly and that our team made you feel welcome. We really appreciate you taking the time to leave us such a nice review!
Adrianna Cardoza3 reviewsiTotal number of Google reviews Adrianna has written across all businesses on Google Maps, not just this one.
I had a really great experience with Freeman Collision Center! My 2020 Hyundai Sonata was sideswiped, and I chose them for the repairs. They were quick, professional, and did a great job. My car looked amazing when I picked it up, and I really appreciated that they even cleaned it before returning it to me. The whole process was smooth, and I was really happy with the quality of the work. Definitely happy with my choice and would recommend them if you need collision repairs!
Services: Painting, Body & Trim
Response from the owner · 4 days ago
Thank you so much, Adrianna! We're glad we could make the repair process smooth and get your Sonata looking great again. We know how stressful dealing with an accident can be, so it means a lot to hear that you were happy with both our work and our service. We really appreciate your trust in our team and your recommendation!
Margaret Lofgren6 reviewsiTotal number of Google reviews Margaret has written across all businesses on Google Maps, not just this one.
I highly recommend Freeman Collision on N. May Ave. in OKC if you need body work on your vehicle! I have taken my car there twice this year and have been very satisfied with their work. I found them to be courteous, honest, and fair. I rate them 5 stares!!
Price assessment: Great price
Services: Painting, Body & Trim
Response from the owner · 4 days ago
Thank you, Margaret! We really appreciate you choosing us again and taking the time to share your experience. Being described as honest, fair, and courteous means a great deal to our team. We're glad you've been happy with our work, and we truly appreciate your continued trust and recommendation!
Ron Stahl12 reviewsiTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
The rear fender on my vehicle was dented by a hit-and-run driver in a supermarket parking lot. A friend of mine recommended Freeman‘s to me quite a while back. He gave them an excellent review and I can see why. I just got my car back today after two weeks, as was promised, and it looks fabulous. They did a wonderful job. I can’t even tell that the dent was ever there. They are a preferred body shop by my insurance provider and I can see why they earned that distinction. I would recommend Freeman’s to anybody.
Response from the owner · 4 days ago
Thank you, Ron! We hate that you had to deal with a hit-and-run, but we're glad we could get your vehicle looking great again and back to you on schedule. It means a lot to know that we lived up to your friend's recommendation. We appreciate you trusting us with your repairs and taking the time to recommend us to others!
Megan MarleneLocal Guide · 26 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
Everyone here is just wonderful! They worked with my insurance company and helped with all the details. This was my first experience at a body shop and they made everything easy and stress free. There was even a small issue that occurred while they had my vehicle and they made everything right, treating me with respect the entire time. My car looked beautiful when I got it back and I was so relieved to have the work done. I'm a very happy customer and would highly recommend this shop! I drive a 2017 VW Golf for reference. Do yourself a favor and let them fix your vehicle!
Price assessment: Reasonable price
Services: Painting, Body & Trim
Response from the owner · 4 months ago
Thank you for the thoughtful review and recommendation, Megan. We’re glad your first body shop experience was smooth and stress free. Our team works hard to handle the insurance process, keep communication clear, and make things right if any issues come up. We’re happy your car looks beautiful again. Freeman’s Collision Center is proud to serve Oklahoma City.
Drew Wood5 reviewsiTotal number of Google reviews Drew has written across all businesses on Google Maps, not just this one.
I brought my car in after someone backed into me, and I couldn’t be happier with the results. The repair work was excellent, you can’t even tell the area was repainted. The finish matches perfectly and looks brand new. The team completed the work much faster than I expected and was very transparent throughout the entire process. I highly recommend them for their quality workmanship, professionalism, and outstanding customer service.
Price assessment: Great price
Services: Painting, Body & Trim
Response from the owner · 4 months ago
We really appreciate you trusting Freeman’s Collision Center, Drew. Hearing that the finish looks brand new and the process felt transparent means a lot to our team. Thank you for the recommendation and for recognizing our customer service.
BreAnna HallLocal Guide · 11 reviewsiTotal number of Google reviews BreAnna has written across all businesses on Google Maps, not just this one.
They fixed the back bumper on my car and it looks perfect again. The whole staff is super friendly and Skyler at the front desk made the whole process smooth and easy. I would recommend this shop to anyone needing work done after a collision. Fantastic team of people!
Price assessment: Great price
Services: Painting
Response from the owner · 4 months ago
Thank you for the great review, BreAnna. We’re glad your rear bumper looks perfect again and that the process felt smooth and easy. Skyler and the whole team appreciate the kind words. We’re always here if you need us again.
Candace GrahamLocal Guide · 24 reviewsiTotal number of Google reviews Candace has written across all businesses on Google Maps, not just this one.
I recently accidentally hit my shark antenna from my RX 350 and knocked the cap off. My radio was still working, including serious and the antenna was still functioning. My oil change Service recommended that I bring it here for Service. I brought it was greeted with a slim male with glasses on and he said let me see the keys and I’ll take it around back and look at it which he did. Then he told me to come back there and I did and he said you’re gonna need to make an insurance claim cause it’s gonna be about $1500. I said OK I told him I would speak to my insurance company and I left. I immediately noticed the Check antenna light on and called him back and asked him why that would come on why the Check antenna light came on and he said he had no idea because he had never heard of that. I was very disappointed because it was working prior to them looking at it and obviously something went wrong.
So I went to my usual mechanic and he fixed it for less than half that price. He also told me that someone had pulled the antenna and that’s why it was no longer functioning. I feel like I was blown off and that someone whether accidentally or on purpose pulled it too hard when they were looking at it and that’s what happened. It normally would’ve only cost me the price of the antenna cover, which was $50 and 200 for labor. But because the antenna was separated, I had to pay several hundred more but nothing in comparison to the $1500 claim I would’ve had to made had I let them do the service. Very disappointed and will not ever go there for service.
JamiLocal Guide · 19 reviewsiTotal number of Google reviews Jami has written across all businesses on Google Maps, not just this one.
Okc- All the collison shops have been booked out for months.. I saw that Freemans had a good star rating on Google and decided to call them. Everyone was friendly and they were able to get me in pretty fast ( first red flag , if it sounds too good to be true then it probably is ) they initially told me my car would be ready in 2 weeks and that they would work off of another shop's estimate (for insurance purposes and the sake of moving things along) they ended up keeping my car a total of 3 weeks! Todd ( the shop owner ) called and said they needed it an extra 2 weeks but due to insurance and rental car woes he ended up getting my car back to me the VERY NEXT DAY! (BIG Red flag) Once I received my car I did complete the walk through and it was my fault for being hasty and leaving the lot... the sun was bright and it was extremely hot this day! But later on that day I noticed the work was anything but decent! They replaced the entire bumper and headlight but the headlight wasn't flush! There was a huge hole between where the bumper meets the light.. as well as my car was JERKING when I shifted gears.. 40,000 miles and I didn't have the problem prior to taking it in. I called Todd, with MANY concerns.. I went and met with him where we discussed these issues as well as insurance stuff, like the supplement submitted to the insurance - FOR MORE MONEY- didn't match my paper work and I ended up receiving 240$ back - mind you it was a 5500 job and I paid my 500 deductible! While meeting with him his guys checked my car and they assured me my battery was bad and they would order a new one and not to go to auto zone or orileys because they're products just aren't good! Well, I left the shop, body work still a mess( not fixed) and car still jerking.. I took it to the DEALER & FOUND that my battery is in fact FINE and it was just some settings that needed to be adjusted, they also re mounted my headlight and told me it was crappy work that was done by Freemans and DIDNT CHARGE ME A DIME! I called Todd and advised him of everything the dealer said and the most he could say was "well, they didn't see the before pictures" I was in complete shock that was his response and well as on numerous occasions he mentioned "youtube-ing" the fix for the jerking! I knw we are in a world of YouTube and TikToc but as a customer, I don't watch to hear that's how your fixing my car, or trying too!!!! Needless to say they suped up the supplement to the insurance and got paid for services the dealer claimed was never done to my car! And now I'm thinking of getting legal counsel to look into it further. Save yourself and don't do business here.
LISTED ARE 2 PICS- BEFORE AND AFTER, YOU CAN CLEARLY SEE IT'S NOT FLUSH
Vic ChavezLocal Guide · 29 reviewsiTotal number of Google reviews Vic has written across all businesses on Google Maps, not just this one.
Just recently had to take my car in to get repairs done from a lady who got my car at work! These guys were amazing start to finish they told me what to expect up front l, took pictures and told me to wait for the insurance to approve their repairs estimate and then they would get me scheduled. Once I did that they said enterprise would call me to set up everything and sure enough we had not even got off the phone and they called I dropped off my truck took 10 to repair and I picked it up looked great they washed and vacuumed my truck and it looks amazing!! Definitely would recommend using them
Price assessment: Great price
Services: Painting, Body & Trim
Response from the owner · 4 months ago
Thank you for taking the time to share this. Sounds like everything lined up the way it should, from the estimate to insurance approval to getting you set up with Enterprise. We try to keep that part as smooth as possible. Glad your truck came back looking great and cleaned up. We appreciate the recommendation.
