Customers frequently cite competitive pricing, friendly staff, and helpful communication as reasons for their positive experiences with the agency. However, lower-rated reviews highlight difficulties in reaching specific representatives, unresolved billing issues after policy cancellation, and instances of unprofessional phone handling. The owner has responded to the majority of these reviews, addressing both praise and complaints regarding service accessibility and account management.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
Eric is highly recommended great customer service! Always willing to help
Hi Silvana, thank you for sharing your experience with Eric at Freeway Insurance. It's wonderful to hear that his great customer service and willingness to help made such a positive impression. We truly value your recommendation and look forward to continuing to assist you with your auto insurance needs.
Erick is the best of best agents in Buford Ga. Hands down! If you need great customer service and great rates. Thank you 🙏
Hi Catarina, thank you for your wonderful feedback! We're thrilled to hear that Erick provided you with exceptional service and great rates. At Freeway Insurance, we strive to deliver the best customer experience, and your kind words mean a lot to us. Thank you for choosing us for your insurance needs. Best regards, Freeway Insurance.
Muy buen servicio y el agente atento Bueno Erick es muy amable y profesional atendiendo al costumer
Hola, nos complace ver comentarios positivos sobre nuestro servicio al cliente, esto nos da la tranquilidad de saber que nuestros agentes brindan un servicio de calidad. ¡Disfrute su día!
Marlly is very helpful and professional.. 5 star service..
Thank you for reviewing the service provided by our agent. Have a great day!
Today will mark the day. I left this company and moved on to a different one. I want to be clear when I first came here. The price was excellent and the service with Aaron was incredible. I really don’t think he’s aware of what’s going on. Here’s what’s going on and the reason why I left this company. Trying to contact Kaitlyn for anything is an absolute nightmare. She seems to be the only person that knows what’s happening in the office and you always get transferred to her. The communication is absolutely horrible and she always forgets to get back to you. I’ve had problems making payments three times in a row. I’m writing this review now and I only gave them a two star to be polite. I am still waiting for a response on my cancellation that she was supposed to call me back for. At this point, I could care less I don’t wanna even hear from this company.
Thank you for taking the time to share your experience, Rene. We appreciate you acknowledging the positive service you initially received and are sorry to hear about the communication and payment issues that ultimately led to your decision to move on. Your feedback regarding follow‑ups, transfers, and the cancellation experience is important and helps highlight areas that need attention. If you would like to further address your concerns or have your feedback reviewed, you may contact (770) 614‑2280. We appreciate you sharing your perspective.
Marlly is without a doubt the best insurance agent i have ever dealt with. She's always working and she makes you feel like family. I've never experienced or heard of another agent like her. Its been a year so far and I tell you that every policy I ever need will have been touched by her. She will go above and beyond to do right by customers and if she says she is going to do something,you can take that to the bank. I promise you she is on point!
Thank you for sharing your experience with us today. Our main goal is to help you find the rates and coverage you are looking for at the right price; thanks to our agents, we have been able to accomplish this goal for many and look forward to helping future customers. Enjoy the rest of your day!
I no longer have this coverage and they still trying to pull money from my account everyday. My bank has charged me fee's because of it. I have called the hotline and they said it will be stopped but it hasn't and it's has been hard getting this location to answer my calls, unless I call on another number that they don't know it me. Never got a discount for direct deposit, now that the policy is over, nothing but direct deposits actions everyday on my account-Fraud. After 2 years of on-time payments this is the treatment. I will be reaching out to the Office of the Commissioner of Insurance and Safety Fire, and try to understand how this happens. Update: Once all fee's are calculated, a bill will be submitted.
Hi Lyn, Thank you for taking the time to share your experience. We're truly sorry to hear that your interactions with our agency left you feeling frustrated and unsupported. That’s not the level of service we strive to provide, and we appreciate your honesty in pointing out where we fell short. We’d like the opportunity to make this right. If you're open to it, please reach out to us directly at (770) 614-2280 so we can review your case and ensure you get the clarity and assistance you deserve. Thank you again for your feedback—it helps us grow and serve our clients better.
The costumer service was good I have been using this company for the last 7 years!
Thank you for sharing your experience with us today. Remember, our team is always there to help you with your insurance needs. Enjoy the rest of your day!
I have had Velox for some years now and Have always dealt with Eric. Now, I have had the pleasure to work with Marlly. She has been so helpful in helping me. Go give them a try!
Thank you for sharing your experience with Eric and Marlly. We appreciate your longtime support and are glad our team has been helpful over the years. We look forward to continuing to serve you.
My experience with velox insurance has been a great experience When I was in Dire Straits needs for Insurance this company Gave me exactly what I was looking for and not to mention Marley Who was Awesome she got me the insurance I needed At a rate that I could afford as long as this company is in business, I will be with this company. Thanks again, Marley.
We are happy to see positive comments about our customer service. This gives us peace of mind knowing our agents provide quality service and great rates. Enjoy your day!