Customers consistently praise Freon Service for punctual arrivals, clear communication, and knowledgeable technicians who efficiently diagnose and repair issues. Services frequently include Mitsubishi mini-split installations, heat pump replacements, and furnace upgrades, with reviewers noting fair pricing and thorough explanations of work. A recurring criticism involves a disconnect between sales estimates and installation teams, leading to scheduling delays and a lack of follow-up after initial proposals.
Google rating: 5.0 out of 5 from 235 reviews (98% five-star).
Reviews on this page: 235 Google reviews (182 with written comments, 12 with photos).
Owner responses: the business replied to 60% of reviews.
Most recent review: August 24, 2026.
Service: Heat Pump Installation Service serving San Jose, California.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
5.0
★★★★★
235 reviews on Google
5★231
4★1
3★1
2★0
1★2
Reviews from Google, shown as published (original wording, unedited).
VB
Vic BLocal Guide · 70 reviews
★★★★★
Our experience with Freon HVAC has been exceptional for a full panel upgrade to 200 amps and installation of a new Mitsubishi mini-split system in an old house. We took quotes from 4 different top rated hvac providers in the San Jose area, before deciding to go with Freon. I appreciated the honesty and detailed analysis of our needs by Slava when he first showed up to do an estimate. He asked a ton of questions, checked the house for existing setup, wiring, possibilities, and discussed multiple possibilities including ducted, gas, hybrid, and heat pump only. Once we decided to go with a specific type of configuration, he gave us multiple options. Their pricing was competitive and while it took forever for PGE to get to the wiring/transformer upgrade, Freon's team worked with them patiently to meet our needs. Special thanks to Jessica for regular follow ups with PGE and us. Once PGE scheduled the wiring upgrade (after 3 months), Freon's team was prompt and did a very clean install including all internal wiring and drainage work. They ensured city inspection was scheduled promptly and addressed all city concerns for a quick approval. I have not dealt with a more professional and competent crew in this area in a very long time. Would love to do business with them again.
Price assessment: Reasonable price
Services: Heating system installation
Response from the owner · 2 months ago
Vic, thank you so much for taking the time to share this! We’re really glad you were happy with the Mitsubishi mini-split installation and the entire process. We truly appreciate your trust and kind words about Slava, Jessica, and the team!
– Freon Service
I usually doubt perfect 5-star ratings, but Freon completely earned theirs. My AC/heater combo unit broke, and every other company told me I needed a total replacement, quoting me between $9k and $12k.
Freon came out to inspect it, and later that day, they gave me a quote for just $3,000 to repair it. I signed the contract that night, and they were back to do the work just 5 days later on June 19th.
The tech replaced the compressor to get it running, but didn't stop there. He thoroughly tested the system, caught a power issue, and replaced the compressor relay and expansion valve to ensure the unit wouldn't break down again. Outstanding service. I'm finally set for the summer and winter. They deserve every single star!
Price assessment: Reasonable price
Price: $2,000+
Services: HVAC system repair
Response from the owner · 4 months ago
Thank you so much, Christopher! We truly appreciate you taking the time to share your experience. We're glad our team could save you from an unnecessary replacement and get your system running reliably again. Thank you for trusting Freon Service, and we're happy you're ready for both summer and winter!
– Freon Service
I’m so impressed with the technician’s expertise! He’s a true professional and finally fixed an overheating issue that we’ve been struggling with for years. Highly recommended.
Services: HVAC system repair
Response from the owner · 8 months ago
Hi Yinan, thank you so much for the kind review! We’re really glad our technician could finally solve that overheating issue for you. We appreciate the recommendation and are here anytime you need us.
– Freon Service.
Great experience overall!
Guys are respectful knowledgeable reasonably priced quick clean highly recommend for your HVAC needs!
Patient and explained all my questions had a new gas heater installed and they took Great care put in new everything valves air filters etc.
Thank you!
Price assessment: Reasonable price
Price: $1,000+
Services: HVAC system repair
Response from the owner · 8 months ago
Natasha, thank you! We really appreciate the kind words. So happy you felt taken care of during the new gas heater installation and that the team answered all your questions and kept everything clean.
– Freon Service.
They did all the necessary homework before they came and as such they had the right part and did ti the job per the online quote. I particularly like the timely communication of their arrival time schedule.
Price assessment: Great price
Price: $100–200
Services: Heating system repair
Response from the owner · 8 months ago
Thanks, Don! We’re glad the planning paid off and everything matched the quote. Appreciate your feedback!
– Freon Service.
Install heat pump change out on existing ducted system to replace gas furnace
Price assessment: Great price
Price: $1,000+
Services: Heating system installation
Response from the owner · 8 months ago
Thank you, Chris! We’re glad you’re happy with your new heat pump installation and furnace replacement. We appreciate your trust and are always here if you need us again!
– Freon Service.
Friendly and professional. There was a misstep accident that caused some damage and they repaired it right away.
Price assessment: Reasonable price
Price: $1,000+
Services: Heating system installation
Response from the owner · 8 months ago
Thank you, Holly! We appreciate your understanding and are glad we could resolve everything quickly. Your support means a lot to our team!
– Freon Service.
