General contractor · Pompano Beach, FL · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%44+10.7Value 14%65+9.2Replies to reviews 7%75+5.3Momentum penalty0−10Experts Score= 55Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.55SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 11 drywall contractorsiPosition by Experts Score among all companies we track in this category. · better than 0%
4.8★★★★★177 Google reviews · 21 photos
94%five-star reviews
3.72★last 12 monthsiAverage stars on reviews from the last 12 months only.
11.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Full Service Pros 4.8 out of 5 based on 177 reviews, with the owner responding to 97 percent of them. Customers frequently praise the company for professional conduct, punctual arrivals, and effective communication during water damage, mold remediation, and kitchen remodeling projects. However, several low-star reviews describe recurring issues with poor communication, missed appointments, and prolonged project delays. Some clients also report dissatisfaction with billing accuracy and incomplete work, noting that staff members sometimes failed to return calls or finish jobs within the agreed timeframe.
Google rating: 4.8 out of 5 from 177 reviews (94% five-star).
Reviews on this page: 177 Google reviews (164 with written comments, 3 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: August 11, 2026.
Service: Drywall Contractor serving Pompano Beach, Florida.
Data from Google, last updated November 1, 2026.
Score profile vs other drywall contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: momentum.
FULL SERVICE PROSDrywall Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.FULL SERVICE PROS: 73/100 on this factor. Category median: 86.B
73
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.FULL SERVICE PROS: 44/100 on this factor. Category median: 72.C
44
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.FULL SERVICE PROS: 65/100 on this factor. Category median: 100.B
65
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.FULL SERVICE PROS: 0/100 on this factor. Category median: 100.F
0
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.FULL SERVICE PROS: 75/100 on this factor. Category median: 75.B
75
Bar = this company · dark tick = category median.
Star ratings
177 Google reviews we collected
4.8of 5
5 stars16794%
4 stars21%
3 stars00%
2 stars11%
1 star74%
Praise vs complaints
Phrases our text analysis found in 164 written reviews
96%praise
Praise29196%
Complaints114%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
88%fair
Great price440%
Reasonable330%
Overpriced110%
Not sure220%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9832%
Quality & results6221%
Speed & response6221%
Would recommend4415%
Communication3311%
Honesty & trust21%
Price & value10%
What customers talk about
We read 164 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The final work was outstanding, I constantly communicated with Vans her experience and professionalism shined through, with the remediation and rebuild.”
“Bendy and Dylan remodeled my kitchen and did a fantastic job!”
“This was the worst contractor experience I’ve ever had.”
“They came immediately, but in the end I could not do either because my husband was in home hospice at the time.”
“…times we are able to contact them, they come up with an excuse that delays the work, whether its them ordering the wrong flooring or saying it has ye…”
“Anthony did my mold test was very informative helpful and great highly recommended”
“After a year of stress, delays, and constant fighting just to get basic issues addressed, I would not recommend Full Service Pros.”
“They worked with me, followed up and made a special accommodation for my unique situation.”
“He is knowledgeable, timely, honest, and a wonderful communicator.”
People customers mention
Adrian23 reviews
Kevin19 reviews
Carter16 reviews
Steven16 reviews
Roy14 reviews
Kelly12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired FULL SERVICE PROS for 4 kinds of job. Pick one to see what they paid and said.
JJeong2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
DO NOT BOOK THIS COMPANY. Unreliable service. We are using this company for Master bedroom floor replacement due to water damage. It has been 7 MONTHS and they still have not completed the work. They do not pick up calls and have not reached out to the office or the project manager. On the rare times we are able to…
Service not listed
DDori3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★
We got our floors done in March,a month later our floors started buckling we contacted Bendy but he ignores our phone calls and messages.
My mother is elderly and she shouldn't have to worry if she is gonna trip on her own floors. This is ridiculous.
Reasonable priceService not listed
DDarlys7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★
They did my floors in March. Everything is coming up i need new floors been trying to get in touch with Manager bit he just plays games. Now he ignores all my calls . I am deeply disappointed inthem
MMaria2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
The final work was outstanding, I constantly communicated with Vans her experience and professionalism shined through, with the remediation and rebuild. Yes, I would use them again. Thank you, Vans!
MMulti-MediaLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Very impressed with staff and management. I signed a contract to have them do water dry out and mold remediation in the kitchen after a sink faucet cable split open. They came immediately, but in the end I could not do either because my husband was in home hospice at the time. They were professional,…
Ooldunknown6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Bendy and Dylan remodeled my kitchen and did a fantastic job! Left if clean and functional, ready to use!
DO NOT BOOK THIS COMPANY. Unreliable service. We are using this company for Master bedroom floor replacement due to water damage. It has been 7 MONTHS and they still have not completed the work. They do not pick up calls and have not reached out to the office or the project manager. On the rare times we are able to contact them, they come up with an excuse that delays the work, whether its them ordering the wrong flooring or saying it has yet to be delivered.
I couldn't even contact the owner when I asked our project manager to connect with him. It's been over another 2 weeks again after they contacted me. They don't give us any follow up at all. Avoid if you expect basic professionalism and communication.
Services: Service not listed
D
Dori Bedard3 reviewsiTotal number of Google reviews Dori has written across all businesses on Google Maps, not just this one.
We got our floors done in March,a month later our floors started buckling we contacted Bendy but he ignores our phone calls and messages.
My mother is elderly and she shouldn't have to worry if she is gonna trip on her own floors. This is ridiculous.
Price assessment: Reasonable price
Services: Service not listed
D
Darlys Rioux7 reviewsiTotal number of Google reviews Darlys has written across all businesses on Google Maps, not just this one.
They did my floors in March. Everything is coming up i need new floors been trying to get in touch with Manager bit he just plays games. Now he ignores all my calls . I am deeply disappointed inthem
K
kris neuenschwanderLocal Guide · 13 reviewsiTotal number of Google reviews kris has written across all businesses on Google Maps, not just this one.
This was the worst contractor experience I’ve ever had. What should have been a restoration project turned into an 8-month+ nightmare filled with delays, poor communication, missing materials, and broken promises.
We went months without a functional kitchen and spent thousands of dollars on food while waiting for work to be completed. Repeated requests for updates and help were largely ignored. Materials were removed from our property and never returned or reimbursed, despite multiple requests.
The quality of the work was also disappointing. I’m still dealing with drywall dust throughout the house, missing screens, missing trim, unfinished caulking, and other incomplete items that should have been addressed before the job was considered finished.
I will say that Antwon, who handled the mold remediation, was excellent, and the office staff was always professional and helpful. Unfortunately, those positives were overshadowed by the overall experience.
After a year of stress, delays, and constant fighting just to get basic issues addressed, I would not recommend Full Service Pros. If you’re considering hiring them, make sure everything is documented in writing and be prepared to advocate for yourself throughout the process.
Price assessment: Overpriced
M
Maria Sherline2 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
The final work was outstanding, I constantly communicated with Vans her experience and professionalism shined through, with the remediation and rebuild. Yes, I would use them again. Thank you, Vans!
M
Multi-Media WorksLocal Guide · 29 reviewsiTotal number of Google reviews Multi-Media has written across all businesses on Google Maps, not just this one.
Very impressed with staff and management. I signed a contract to have them do water dry out and mold remediation in the kitchen after a sink faucet cable split open. They came immediately, but in the end I could not do either because my husband was in home hospice at the time. They were professional, accommodating to my situation, always polite and even had a mold test done and sent results. John, my contact person, was the best. They worked with me, followed up and made a special accommodation for my unique situation. I highly recommend them.
Response from the owner · 5 months ago
We're so grateful for your kind review. Caring for our customers as people not just projects is something we deeply value. Thank you for allowing us to be there for you when it mattered most.
A
Arianna Saldi8 reviewsiTotal number of Google reviews Arianna has written across all businesses on Google Maps, not just this one.
This company is amazing, everyone involved is extremely helpful and professional. Would highly recommend it.
Price assessment: Not sure
Services: Service not listed
Response from the owner · 5 months ago
Thank you so much for the kind words! It truly means a lot to our team to hear that your experience was a great one. We're always here whenever you need us, and we really appreciate the recommendation!
R
Ronni Manela9 reviewsiTotal number of Google reviews Ronni has written across all businesses on Google Maps, not just this one.
