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Fullscope Counseling Services, PLLC

Counselor · Charlotte, NC

4.9 ★★★★★ 60 Google reviews · 5 photos
97%five-star reviews
0%reviews answered by the owner
Oct 2026latest review

Fullscope Counseling Services, PLLC at a glance

Reviewers describe Fullscope Counseling Services as a professional practice offering individual and couples therapy, noting that therapists are compassionate, knowledgeable, and effective in helping clients manage anxiety and achieve personal growth. Clients frequently highlight the staff's responsiveness, clear communication regarding scheduling and billing, and willingness to accept insurance. However, a small number of low-star reviews criticize the practice for failing to return phone calls or emails after missed appointments, describing such communication gaps as unprofessional.

  • Google rating: 4.9 out of 5 from 60 reviews (97% five-star).
  • Reviews on this page: 60 Google reviews (47 with written comments, 1 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: October 8, 2026.
  • Service: Therapist serving Charlotte, North Carolina.

Data from Google, last updated October 29, 2026.

Star ratings

60 Google reviews we collected

  • 5 stars5897%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star23%

Praise vs complaints

Phrases our text analysis found in 47 written reviews

  • Praise5298%
  • Complaints12%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude2242%
  • Would recommend1426%
  • Honesty & trust713%
  • Communication48%
  • Speed & response36%
  • Quality & results24%
  • Price & value12%

What customers talk about

We read 47 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “She's been very forgiving when I haven't been a perfect patient and has always made sure that I feel like we focus on what is most important to me.”
  • “I would definitely recommend Fullscope Counseling Services for any of your therapeutic needs.”
  • “My therapist is straight forward and honest while still being gentle.”
  • “Communication and transparency with scheduling and billing has been great”
  • “Very responsive, everyone I’ve spoken with has been very professional and kind.”
  • “Times are hard these days, and sometimes it’s hard to fine quality service.”

People customers mention

  • Cathy 4 reviews
  • Ladson 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Photos

Customer reviews

4.9 ★★★★★ 60 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Zachary SanchezLocal Guide · 59 reviewsTotal number of Google reviews Zachary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Angel has been helping me so much these past few months. She's been very forgiving when I haven't been a perfect patient and has always made sure that I feel like we focus on what is most important to me. I've learned a lot about myself and I'm sure I will continue to do so.

Daniella Fernandez3 reviewsTotal number of Google reviews Daniella has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Katie is the best! She has helped me tremendously in my young adulthood and has always made me feel very comfortable to talk

Jessica JonesLocal Guide · 35 reviewsTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Week 4 of no response from my child's therapist. I've sent maybe 4 emails. Very odd and unprofessional. I've been in therapy at another practice for years and have never experienced such malpractice, especially for vulnerable groups.

Sharese “Sunarie”7 reviewsTotal number of Google reviews Sharese has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fullscope Counselling has been amazing. My therapist is straight forward and honest while still being gentle. I am hopeful I'm making actual progress rather than just going through the motions.

Monet Ormsby Medina1 reviewTotal number of Google reviews Monet has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dr. Cathy Ladson has truly changed my life. When I first came to her a year ago, I was in a really dark place. Anxious, afraid, and not sure where else to turn. From day one, she made me feel safe and understood. Her style is warm, relatable, and insightful. She’s the kind of therapist who keeps it real and helps you get to the root of things. With her support, I’ve learned how to better manage my emotions, break free from alcohol, recognize red flags in relationships, and address some childhood abandonment trauma that was showing up in my relationships. She helped me find my voice, set boundaries and prioritize my peace. I’m so grateful for her, and if I hadn’t moved across the country, I’d still be seeing her today.

Keke Jackson (Keke)Local Guide · 63 reviewsTotal number of Google reviews Keke has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fullscope is amazing! I love my counselor! I am so happy to have found such a great counselor. Keisha is the best therapist! I am really enjoying and embracing my therapeutic journey and learning a lot about myself in therapy. Thank you, Keisha, and thank you, Fullscope, for having such an amazing therapist!

Kenya Livingston2 reviewsTotal number of Google reviews Kenya has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I loveee LaKeisha Barnes. She is one of the best therapists I ever had. She is invested in your personal growth <3

Sarah LevinLocal Guide · 16 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Cryandra Green and Raven Crenshaw are absolutely phenomenal. I have never felt more comfortable and welcome. Thank you so much for providing a space to experience life.

King Musa1 reviewTotal number of Google reviews King has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My experience has been great, My Therapist has truly been helping me tremendously. Thank You

Alex TorresLocal Guide · 28 reviewsTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very responsive, everyone I’ve spoken with has been very professional and kind. Communication and transparency with scheduling and billing has been great

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