THIS IS A SCAM!!! DO NOT BOOK THIS SERVICE!!! I am extremely pissed off and disappointed. I booked this service for my party, and this person had the nerve to cancel THE DAY OF MY EVENT. Who does that?! I planned my party around having this service and was left scrambling at the last minute to figure something else out. But what makes this even worse is that I NEVER GOT MY MONEY BACK! You canceled on me the day of my event, failed to provide the service I paid for, and I still haven't received my refund. That is completely unprofessional and unacceptable. People spend their hard-earned money planning special events, and you don't take someone's payment, cancel on them at the last minute, and then fail to return their money. I WOULD NOT RECOMMEND THIS SERVICE TO ANYONE. Save yourself the headache, stress, and potentially losing your money. Look elsewhere.
Hello, This review is completely false and does not describe any actual customer or event in our records. We have searched our bookings, emails, phone logs, and payment records and have no record of any interaction with the reviewer or the situation described. The reviewer profile itself raises serious concerns about its authenticity. It appears to be a fake profile using a stock-style image, and it has posted one-star reviews against multiple business locations without ever being a customer. Unfortunately, we have been the target of multiple fake reviews that we believe are being posted by a competing business, Dream Characters. These reviews have been reported to Google because they falsely misrepresent our business. Consumers can also read the public reviews of Dream Characters to see that numerous people have accused that company of deceptive business practices. Fun Factory Parties has proudly served families since 1992, and we take customer service, cancellations, and refunds very seriously. If a genuine customer ever has an issue, we work directly with them to resolve it promptly. We respectfully ask readers to judge our business based on our long history, thousands of successful events, and the many authentic reviews from real customers rather than anonymous fake accounts.
