Furry Land of Phoenix

• Would recommend▲

• James

James did a remarkable job with our fur baby who was very timid about having his hair trimmed. I was also very impressed with the cleanliness of the mobile grooming van and equipment. We will be return customers and would highly recommend this company and groomer to others.

• Speed & response▲
• Staff & attitude▲

• Dog bathing and blow dry
• Dog nail trimming
• Amanda

Amanda is our groomer and is great with Max. Always on time, knowledgeable and gives a beautiful haircut. Sadly she moved on after a few yrs. They gave me Milo who is wonderful with my Welsh Terrier. Kind, gently and give great grooming to my per. Have me with them for quite a few yrs and never an issue.

• Services: Dog bathing and blow dry, Dog nail trimming

I’ve attempted to use this groomer twice and both times the called and canceled on me an hour or two before the scheduled appointment. Will not be going back.

• Price assessment: Not sure

• Staff & attitude▼

I had an appointment for 12/4/25. They call and rescheduled for 12/15/25 at 4:25. They texted that it could be an hour before or an hour after depending on the traffic. I called the office at 5:00 asking about my appointment. The lady said she could see my appointment and that the manager or groomer would call me. It is now 6:15 and no one has called. I’m very disappointed at their unprofessional behavior. The first two times they groomed my dog they were great. After this I’m taking my business somewhere else.

• Amanda

Used to be a huge fan of them. Loved our groomer Amanda! Well they cancelled my last appointment the day before and couldn’t rebook for over a month. This time they literally confirmed my appointment in the morning and then a few hours later, cancelled and said my groomer no longer worked there and they had no one else who could help me. What the heck? This is no way to run a business. So disappointed. We will be taking our business elsewhere.

• Dog grooming
• Dog full service grooming

Yes I would just like to say Im very sad as well as My Chico going to MISS JAMES VERY MUCH 😔 Chico really loved him was gentle and did very good job on grooming Good Luck James Thank You Once Again for being such A GOOD CARE & LOVING GROOMER 🥰

• Price assessment: Great price
• Services: Dog grooming, Dog full service grooming

• Staff & attitude▼

Very unprofessional waited for a appointment for 2 weeks then the day before my appointment I get a text saying that my appointment was canceled And that they can fit my in another week. This is what I get for using corporate company

• Speed & response▼
• Communication▼
• Staff & attitude▼

I HAVE BEEN A REGULAR REPEAT CUSTOMER FOR ABOUT 2 years! Grooming appointment for my Corgi was scheduled 6 weeks ago for. 6/30/2025 for 11 am. I received confirmation texts on Wednesday & Saturday prior to my Monday appointment asking me to confirm with instructions that your groomer maybe 1 hour early of 1 hour later, etc. Monday 6/30/2025 came and the groomer was NO SHOW & NO COMMUNICATION so at 3pm I called the general phone. The operator confirmed my appointment and simply said I’m sorry for but your groomer no longer works here we have 2 male groomers that maybe able to groom your pet and continued to give me dates and times, I STOPPED her and said I will not be making another appointment at this time because what happened today is UNACCEPTABLE AND UNPROFESSIONAL! I waited a little more than 24hrs and no one from the company has reached out to with an apology!

• Staff & attitude▼
• Would recommend▼

Cancelled my appointment twice. I rearranged my entire day to be home and available, and no one ever called to notify me that no one would be coming. I even confirmed the appointment two days prior. Completely unprofessional and disrespectful of my time, and didn’t make an effort to make it right. I recommend you take your business elsewhere.

• Honesty & trust▲

• James

I’m so disappointed by my experience with Furry Land today. James showed up early at 2:20 pm and finished at about 3:15. My Ragdoll cat, N’Jadaka, had matting from stress that I hadn’t been able to comb out. I told James that the mats would need to be cut out, but I was okay with N’J being shaved if that was easiest for him and I wanted to avoid any pain to N’J. James returned N’J and told me they cut his nails, cleaned his ears and they were real dirty and didn’t have to shave or cut the mats because they “brushed right out” and that he was still a little wet underneath by his belly because he didn’t like the hair dryer. James also told us that we would need to brush his belly out ourselves because N’J didn’t like it. I trusted what James told us, I don’t know why, and tipped them $30. When I took N’J out of his crate, he was SOAKED and so scared. I picked him up to dry him myself but he was so upset he scratched me and then ran away. By the cut I received from N’J’s nails, it was obvious they had not been cut. I’m not sure what James did for nearly an hour but my cat looked and smelled like a wet mop and hasn’t come out of hiding since. I was charged $125 for cat grooming and tipped $30. I will be calling Furry Land tomorrow to see if they record the groomers as they groom to see exactly what was done for N’Jadaka.