Customers frequently highlight the punctuality, professionalism, and thorough explanations provided during HVAC and plumbing services, such as water heater replacements and AC installations. They often note that technicians are respectful, efficient, and avoid high-pressure sales tactics while maintaining clear communication. However, recurring criticisms in lower-rated reviews cite slow response times, unresolved equipment failures, and a lack of follow-up communication, which led to significant dissatisfaction with warranty handling and service completion.
Google rating: 4.9 out of 5 from 919 reviews (95% five-star).
Reviews on this page: 919 Google reviews (736 with written comments, 11 with photos).
Owner responses: the business replied to 79% of reviews.
Most recent review: July 19, 2026.
Service: HVAC Contractor serving Tucson, Arizona.
Data from Google, last updated November 10, 2026.
Star ratings
919 Google reviews we collected
4.9of 5
5 stars87495%
4 stars222%
3 stars40%
2 stars51%
1 star142%
Praise vs complaints
Phrases our text analysis found in 736 written reviews
98%praise
Praise1,50998%
Complaints272%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude41627%
Speed & response33622%
Quality & results25517%
Would recommend19313%
Communication1359%
Price & value1349%
Honesty & trust674%
What customers talk about
We read 736 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Will definitely use them again if needed and will recommend them to anyone looking for customer service and compassion.”
“Michael facilitated and got me in touch with Shane and Shane promptly scheduled a technician to come to the house.”
“Service response was very slow (had to wait a week for an appointment) but my toilets broke less than 3 years after installation”
“Jhonas came by for our AC tune up/inspection and was very thorough.”
“Well here it is March 2025, heater is still not working, haven't heard from anybody in over a week, have gone all Winter with no heat, except space he…”
“Highly recommend and will continue to use for all cooling and heating needs.”
“But based on what I’ve gone through, I cannot recommend Fusion Plumbing and Air to anyone.”
“Took his time, explained things we weren't well versed in and gave recommendations without any pushy sales.”
“Most friendly and reasonable company around, they will not disappoint.”
“Great job but I I fell as an electrical contractor that you ate over priced I don't think I will be using you again.”
“It’s refreshing to work with someone who’s honest and genuinely focused on helping the customer.”
People customers mention
Chris34 reviews
Sean32 reviews
Kyle30 reviews
Adam25 reviews
Kyler21 reviews
Jake20 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jhonas came by for our AC tune up/inspection and was very thorough. Took his time, explained things we weren't well versed in and gave recommendations without any pushy sales. Highly recommend and will continue to use for all cooling and heating needs.
Price assessment: Great price
Services: HVAC system maintenance
Response from the owner · 3 months ago
Thank you, Elizabeth. We're glad Jhonas provided a thorough, patient inspection and clear recommendations without any pressure. We appreciate your recommendation and look forward to continuing to care for your heating and cooling needs.
V
Vincent LugrineLocal Guide · 31 reviewsiTotal number of Google reviews Vincent has written across all businesses on Google Maps, not just this one.
Leo and Fusion Plumbing are a great find. Will definitely use them again if needed and will recommend them to anyone looking for customer service and compassion. Fantastic!
Price assessment: Reasonable price
Price: $1–200
Response from the owner · 3 months ago
Thank you, Vincent. We're thrilled Leo and the Fusion Plumbing team provided compassionate, customer-focused service. We appreciate your recommendation and look forward to helping you or anyone you refer in the future.
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Rachel Buck6 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
The tech guys who installed my air conditioning units were great--respectful and did a great job. Because I was so happy with them, I decided to bundle some services and added a hydrojetting of my pipes and replaced my water heater. There was an issue with my invoice, but Mike Patterson chased down the issue and cleared it all up. Really great customer service!
S
Steve Perry4 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Sean, Leo and the rest of the team fixed a major plumbing disaster. All the guys were hard working, professional and knowledgeable. They explained each procedure step by step. I highly recommend this company. Overall superior customer service. Thanks to Landon, Alex, Jose, Jonas and Shane.
Thank you for the excellent review and recommendation. We're glad Sean, Leo, Landon, Alex, Jose, Jonas and Shane were able to resolve the plumbing issue and that our team was professional, knowledgeable and clear in explaining each step. We’ll be sure to share your kind words with the whole crew. We appreciate your trust and are here if you need anything in the future.
K
Kayla Irving7 reviewsiTotal number of Google reviews Kayla has written across all businesses on Google Maps, not just this one.
Savion and Wilian installed a sink and it was excellent service. They were both so kind and gave friendly tips on how to preserve the brand new sink. 10/10 service!!
T
Thayna Pradines12 reviewsiTotal number of Google reviews Thayna has written across all businesses on Google Maps, not just this one.
Great plumbing service! Very professional, reliable, and efficient. Everything was done quickly and with great attention to detail. Highly recommend!!
Response from the owner · 7 months ago
Thank you so much for the kind words and the 5-star review. We’re glad our team was professional, reliable, and efficient, and that you noticed the attention to detail. We appreciate your recommendation and are here whenever you need plumbing help again.
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Rosemary JLocal Guide · 36 reviewsiTotal number of Google reviews Rosemary has written across all businesses on Google Maps, not just this one.
Unfortunately I went from a happy customer to an unhappy customer. Service response was very slow (had to wait a week for an appointment) but my toilets broke less than 3 years after installation
As in they don’t flush. They could at least have come to check what is wrong and considered honoring a warranty. I expect toilets that cost $700 to install to last longer than that. Very disappointing and
will never use this company again!
Basic toilet installation $748x2 !! That’s after “membership savings”
Old review:
Kyle helped me twice, first time he unclogged my toilet and the second time we changed it out. Both times he was very timely and professional with his work. The tenants also mentioned that he was very friendly. You don’t always get that with plumbers. On time, friendly and professional 😁 Thanks Kyle
Price assessment: Overpriced
Price: $1,000+
Services: Toilet repair
Response from the owner · 3 years ago
Thank you Rosemary for the kind words regarding Kyle. We are so lucky to have him and we love that he provided exceptional service to you. We look forward to serving you again whenever you need us!
J
Jeffrey Patterson13 reviewsiTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
Kyler searched for the issue with my HVAC unit. Added refrigerant and made an appointment to test to see if the refrigerant leaked over the weekend. If so, he will test to find the problem. He was professional, courteous, and explained what he was doing snd why. Very helpful.
Services: HVAC system repair
Response from the owner · 9 months ago
Thank you, Cindy, for the kind review and for noting Kyler’s professionalism and clear explanations. We’re glad he could add refrigerant and schedule the weekend leak test; if a leak is found, we’ll locate and repair it promptly. We appreciate your feedback and are here if you need anything else.
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Giovanna Adolph6 reviewsiTotal number of Google reviews Giovanna has written across all businesses on Google Maps, not just this one.
Three technicians came to my home to assess services I needed, one for furnace maintenance and two for plumbing issues. All of them arrived early in the time window I was given, which I really appreciated. Everyone was pleasant and appeared knowledgeable. Kyler handled the furnace maintenance and did an excellent job.
Response from the owner · 10 months ago
Thank you for the detailed feedback and for noting our team's punctuality and professionalism. I'm glad Kyler did an excellent job and that our plumbers solved the long-standing issues you were dealing with. I’m sorry the sink stoppers didn’t match your faucet and that one arrived scratched — that falls short of our standards. We would be happy to replace the mismatched/scratched stoppers at no charge and schedule a technician to correct this; please contact our office at your convenience so we can arrange a prompt correction.
