FYZICAL Therapy & Balance Centers - Gainesville Oaks logo

FYZICAL Therapy & Balance Centers - Gainesville Oaks

Sports medicine clinic · Alachua, FL · reviewed since 2020

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%99+30.5Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 161 physical therapistsPosition by Experts Score among all companies we track in this category. · better than 89%
5.0 ★★★★★ 117 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
86%reviews answered by the owner
Oct 2026latest review

FYZICAL Therapy & Balance Centers - Gainesville Oaks at a glance

Google reviewers rate this sports medicine clinic five out of five stars based on 117 reviews, with the owner responding to 86 percent of them. Patients frequently praise the knowledgeable and friendly staff, noting that appointments start on time and sessions are individualized for balance issues, vertigo, and post-surgical recovery. The facility is described as clean and equipped with safety harnesses, while therapists explain treatments clearly. One common criticism involves management policies, specifically dissatisfaction with a fee charged for failing to provide 24-hour cancellation notice for an appointment.

  • Google rating: 5.0 out of 5 from 117 reviews (98% five-star).
  • Reviews on this page: 117 Google reviews (84 with written comments).
  • Owner responses: the business replied to 86% of reviews.
  • Most recent review: October 24, 2026.
  • Service: Physical Therapist serving Alachua, Florida.

Data from Google, last updated October 25, 2026.

Score profile vs other physical therapists

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction99Reliability99Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 99 (median 96)Reliability: 99 (median 96)Momentum: 100 (median 100)
This companyPhysical Therapists median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.FYZICAL Therapy & Balance Centers - Gainesville Oaks: 99/100 on this factor. Category median: 96.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.FYZICAL Therapy & Balance Centers - Gainesville Oaks: 99/100 on this factor. Category median: 96.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.FYZICAL Therapy & Balance Centers - Gainesville Oaks: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 74.–
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Bar = this company · dark tick = category median.

Star ratings

117 Google reviews we collected

  • 5 stars11598%
  • 4 stars11%
  • 3 stars11%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 84 written reviews

  • Praise8499%
  • Complaints11%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude4958%
  • Would recommend1821%
  • Quality & results1113%
  • Speed & response45%
  • Communication22%
  • Honesty & trust11%

What customers talk about

We read 84 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The personnel is very knowledgeable plus everyone is so kind and patient.”
  • “I would recommend anyone that has an issue to definitely give this place a try.”
  • “Very thorough with exercises to help with my needs.”
  • “…community work, and then when I had issue with my hands and arms, I immediately contacted their office and was seen the next day!…”
  • “It was easy to make appointments and the PTs were great at explaining what they were doing and how it would help me regain balance and stability.”
  • “This team truly creates an environment that feels both professional and genuinely supportive.”

People customers mention

  • Sarah 10 reviews
  • Cheryl 5 reviews
  • Andrea 3 reviews
  • Alyssa 3 reviews
  • Brigitte 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Carol6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

The personnel is very knowledgeable plus everyone is so kind and patient. I highly recommend. I had vertigo two times in the last year and a half and they always fix it.

Ciera1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I love this place the staff is very nice n helpful and not only do they their job they make u feel like we been knowning each other for years cheerful,smiling, helpful,guide you where you are needed.I will recommend this place to anyone

GlennaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

I recommend Andrea at Fizical Therapy. Patient, kind, professional, helpful, knowledgeable. Actually, I recommend the whole team. But it was Andrea who brought me back from a hellacious bout with vertigo. I will be forever grateful for that. Thank you.

Regina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The group at FYZICAL are the best. They are knowledgeable, patient, and the workouts are creative and designed for your individual needs.

MarvinLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Thank you Sarah, Bridgette, and Alyssa. This is the best PT place for balance issues. They are highly professional and know exactly what they are doing. My balance was terrible before but after several months of therapy my balance is great! Thank you ladies and Cheryl too!

Sheila12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

This has been a great experience. My balance and confidence have improved, and the staff has made it fun! Highly recommend.

Photos

Customer reviews

5.0 ★★★★★ 117 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Evelyn Gonzalez4 reviewsTotal number of Google reviews Evelyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great professionals. They are very caring.

Response from the owner · 21 hours ago

Wow, thank you for the incredible review! We are thrilled to hear that you enjoyed our personalized patient care. We hope you are back to feeling your best!

Carol Russell6 reviewsTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The personnel is very knowledgeable plus everyone is so kind and patient. I highly recommend. I had vertigo two times in the last year and a half and they always fix it.

Response from the owner · 9 months ago

Thank you for sharing your feedback with us! We are glad to hear that you were pleased with your experience so far.

Janet MartinLocal Guide · 19 reviewsTotal number of Google reviews Janet has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great staff and gets you in at appt time.

Ciera Griffin1 reviewTotal number of Google reviews Ciera has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I love this place the staff is very nice n helpful and not only do they their job they make u feel like we been knowning each other for years cheerful,smiling, helpful,guide you where you are needed.I will recommend this place to anyone

Response from the owner · 3 weeks ago

Thank you for sharing your feedback with us! We are glad to hear that you were pleased with your experience so far.

Glenna AuxierLocal Guide · 16 reviewsTotal number of Google reviews Glenna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I recommend Andrea at Fizical Therapy. Patient, kind, professional, helpful, knowledgeable. Actually, I recommend the whole team. But it was Andrea who brought me back from a hellacious bout with vertigo. I will be forever grateful for that. Thank you.

Response from the owner · 2 years ago

Hi Glenna, Thank you for sharing your feedback with us! We are glad to hear that you were pleased with your experience so far.

Kathy Miller11 reviewsTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

All of the staff was exceptional.

Response from the owner · a month ago

Thank you for sharing your feedback with us! We are glad to hear that you are receiving the care that you deserve.

Regina Corns5 reviewsTotal number of Google reviews Regina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The group at FYZICAL are the best. They are knowledgeable, patient, and the workouts are creative and designed for your individual needs.

Response from the owner · a month ago

Thank you for sharing your feedback with us!

Marvin rippnerLocal Guide · 23 reviewsTotal number of Google reviews Marvin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thank you Sarah, Bridgette, and Alyssa. This is the best PT place for balance issues. They are highly professional and know exactly what they are doing. My balance was terrible before but after several months of therapy my balance is great! Thank you ladies and Cheryl too!

Response from the owner · 2 years ago

Hi Marvin, Thank you for taking the time to share your feedback with us! We are so glad to hear that your balance has improved.

Palma Lee Stephens10 reviewsTotal number of Google reviews Palma has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The staff are lovely. Friendly and focused on getting you better.

LaTerrsa Scott5 reviewsTotal number of Google reviews LaTerrsa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very professional, knowledgeable and friendly.

Response from the owner · 4 months ago

Thank you for sharing your feedback with us!

FYZICAL Therapy & Balance Centers - Gainesville Oaks on Google Maps →

Business details