FYZICAL Therapy & Balance Centers - Naperville logo

FYZICAL Therapy & Balance Centers - Naperville

Physical therapist · Naperville, IL

5.0 ★★★★★ 168 Google reviews · 14 photos
99%five-star reviews
97%reviews answered by the owner
Nov 2026latest review

FYZICAL Therapy & Balance Centers - Naperville at a glance

Google reviewers rate this Naperville physical therapy center five stars based on 168 reviews, with the owner responding to 97 percent of feedback. Patients frequently cite effective treatment for balance, vertigo, and chronic pain, noting that therapists provide one-on-one sessions, clear explanations, and home exercise programs. The facility is described as clean and welcoming, with staff praised for their professionalism and communication. One low-star review criticized the billing department for sending an unexpected additional charge that differed from the initial cost estimate provided.

  • Google rating: 5.0 out of 5 from 168 reviews (99% five-star).
  • Reviews on this page: 168 Google reviews (154 with written comments, 1 with photos).
  • Owner responses: the business replied to 97% of reviews.
  • Most recent review: November 11, 2026.
  • Service: Dry Needling Clinic serving Naperville, Illinois.

Data from Google, last updated November 13, 2026.

Star ratings

168 Google reviews we collected

  • 5 stars16799%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star11%

Praise vs complaints

Phrases our text analysis found in 154 written reviews

  • Praise20299%
  • Complaints21%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude7939%
  • Would recommend6029%
  • Quality & results2412%
  • Communication2010%
  • Speed & response126%
  • Honesty & trust73%
  • Price & value21%

What customers talk about

We read 154 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They were incredibly patient, thoughtful and always trying to help me reach my goals.”
  • “I highly recommend any interactions that you have with them they won't disappoint.”
  • “Joe did an awesome job and got me back to playing basketball.”
  • “They asked all the right questions, listened to me and leaned in to what worked and away from what did not.”
  • “Everything is handled in a timely manner with excellent communication.”
  • “I highly recommend this location to anyone looking for outstanding care, attentiveness, and a team that genuinely puts patients first.”
  • “Donna is wonderful will all the billing and documentation for insurance.”

People customers mention

  • Bill 16 reviews
  • Mary 12 reviews
  • Ben 11 reviews
  • Mitch 8 reviews
  • Block 7 reviews
  • Rachford 5 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Photos

Customer reviews

5.0 ★★★★★ 168 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Nicola Sammarco5 reviewsTotal number of Google reviews Nicola has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Bri, Neo and Amanda are the absolute best! They helped me get on my feet before my baby came. Which was so important to me! They were incredibly patient, thoughtful and always trying to help me reach my goals. If I ever have any physical complications in the future I will be heading straight back here!

Response from the owner · a day ago

Hi Nicola, thank you so much for your wonderful review! We’re thrilled to hear that Bri, Neo, and Amanda helped you get back on your feet and reach your goals before such an exciting milestone in your life! At FYZICAL Therapy & Balance Centers - Naperville, we strive to provide personalized, compassionate care that supports each patient’s unique needs and goals. It’s great to know that our team’s patience, encouragement, and dedication made such a positive difference in your experience. We’ll be sure to share your kind words with them! Thank you for trusting us with your care, and we wish you and your growing family all the best!

jim vitiello15 reviewsTotal number of Google reviews jim has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Sam was really knowledgeable and easy to talk to. I am very confident they will help me with my balance issues.

Response from the owner · a day ago

Hi Jim, thank you for your kind words and 5-star review! We’re so glad to hear that Sam made you feel comfortable and confident in your care. At FYZICAL Therapy & Balance Centers - Naperville, we strive to provide knowledgeable, compassionate, and personalized care to help our patients improve their balance and feel more confident on their feet. We appreciate you trusting our team with your care!

Gina MacLocal Guide · 52 reviewsTotal number of Google reviews Gina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I just want to commend Dina and Donna on their professionalism and kindness. They are the best. I highly recommend any interactions that you have with them they won't disappoint..

Response from the owner · 3 days ago

Hi Gina, thank you so much for your kind words and recommendation! We’re thrilled to hear that Dina and Donna made such a positive impression with their professionalism and kindness. At FYZICAL Therapy & Balance Centers - Naperville, we take great pride in having a team that goes above and beyond to make every patient feel welcomed, valued, and supported. We’ll be sure to share your wonderful feedback with them! We truly appreciate you taking the time to recognize our team!

Michael Gollinger3 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very considerate and thoughtful professionals

Response from the owner · 2 weeks ago

Hi Michael, thank you for your kind words and 5-star review! We’re so glad to hear that our team made you feel cared for and supported. Providing thoughtful, compassionate, and professional care is something we take great pride in. We truly appreciate you choosing FYZICAL Therapy & Balance Centers - Naperville!

Bob KlothLocal Guide · 71 reviewsTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Help! I’ve fallen and I can’t get up. So, I made an appointment with Fyzical Therapy. Amanda and Neo have helped me immensely and my balance has improved significantly. I highly recommend them without reservation.

Response from the owner · 2 weeks ago

Hi Bob, thank you so much for your kind words and 5-star recommendation! We’re thrilled to hear that Amanda and Neo have made such a positive impact on your balance and that you’ve seen significant improvement. Helping our patients feel stronger, safer, and more confident in their daily activities is what we strive for. We truly appreciate you choosing FYZICAL Therapy & Balance Centers - Naperville and are cheering you on as you continue making progress!

Tom Ferguson12 reviewsTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had been misdiagnosed by 4 doctors and had several injections and ineffective treatments followed by months of intensive physical therapy from two different PT providers with very limited success Then my current doctor treated me for hip tendinitis which he diagnosed as contributing to chronic pain in my sacroiliac joint. He referred me to Fyzical in Naperville where I received incredibly effective personalized therapy from two PhDs in PT. Joe and Sam complemented each other perfectly by devising and modifying my treatment plan to specifically address my unique situation. They truly care for their patients. They asked all the right questions, listened to me and leaned in to what worked and away from what did not. I highly recommend Fyzical in Naperville. They can give you your life back.

Response from the owner · a month ago

Hi Tom, thank you so much for sharing your experience and for your wonderful 5-star review! We’re incredibly glad to hear that you found the personalized care and support you needed at FYZICAL Therapy & Balance Centers - Naperville after such a long and challenging journey. We understand how frustrating it can be to navigate ongoing pain and treatments that don’t provide the relief you’re looking for, so it means so much to know that our team has made a meaningful difference in your quality of life. We’ll be sure to share your kind words with Joe and Sam! Their commitment to listening to patients, adapting treatment plans, and working collaboratively to address each person’s unique needs is something we truly value. We’re grateful that their expertise and dedication helped you make such positive progress. Thank you again for trusting FYZICAL with your care and for recommending our team. We’re honored to have been part of your journey toward feeling better and getting back to the life you enjoy!

Lucrezia O'Brien11 reviewsTotal number of Google reviews Lucrezia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The staff at the facility are fabulous!!! I am not use to going to rehab, and the people were just amazing and so helpful.

Response from the owner · a month ago

Hi Lucrezia, thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had such a positive experience with the team at FYZICAL Therapy & Balance Centers - Naperville. We understand that starting rehab can feel unfamiliar, so we’re especially glad our staff made you feel comfortable, supported, and well cared for throughout your experience. Your kind words mean so much to our team! Thank you for trusting us with your care and for taking the time to share your feedback!

Carrie Lavine6 reviewsTotal number of Google reviews Carrie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Sam is patient, easy to work with, encouraging, and endlessly knowledgeable. We are so thankful for his expertise and his professional and positive approach when working with our teen.

Response from the owner · 2 months ago

Hi Carrie, thank you so much for your wonderful 5-star review! We’re thrilled to hear about your family’s positive experience with Sam at FYZICAL Therapy & Balance Centers - Naperville. It’s wonderful to know that Sam’s patience, encouragement, knowledge, and positive approach have helped your teen feel comfortable and supported throughout their care. We know how important it is for younger patients to feel understood and confident during physical therapy, and we’re so glad Sam has provided that experience. Thank you for trusting FYZICAL Therapy & Balance Centers with your teen’s care and for sharing such kind words about Sam. We truly appreciate your support!

Diane KubalLocal Guide · 14 reviewsTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This is my second stint working with the therapist last at FYZICAL. Amanda is awesome and finally helped me get rid of my vertigo. Then they helped me with neck, hip and back issues and my pain has reduced and I’m stronger. It’s a fun and friendly environment and the therapists work together as a team which is great! I would highly recommend them, They are extremely competent and professional! Donna is wonderful will all the billing and documentation for insurance. Everything is handled in a timely manner with excellent communication. Thank you!!

Response from the owner · 3 months ago

Hi Diane, thank you so much for your wonderful 5-star review! We’re truly honored that you chose to return to FYZICAL Therapy & Balance Centers - Naperville for your care. It’s fantastic to hear that Amanda helped resolve your vertigo and that our team was also able to help reduce your neck, hip, and back pain while improving your strength. We’re so glad you enjoyed the friendly, collaborative environment and experienced the teamwork that helps us provide the best possible care. We also appreciate your kind words about Donna. She works hard to make the billing and insurance process as smooth as possible, and we’re delighted to hear her communication and support made a positive difference. Thank you for your thoughtful recommendation and for trusting FYZICAL with your care. We wish you continued strength, health, and wellness!

julian kayLocal Guide · 464 reviewsTotal number of Google reviews julian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best ever!!!

Response from the owner · 3 months ago

Hi Julian, we truly appreciate your 5-star review! Our team works hard to create a positive and supportive environment for every patient, and we’re so glad to know your experience reflected that. Thank you for choosing FYZICAL Therapy & Balance Centers - Naperville for your physical therapy care!

FYZICAL Therapy & Balance Centers - Naperville on Google Maps →

Business details