Google reviewers rate G. Charles Bakery 4.7 out of 5 based on 169 reviews. Customers frequently praise the quality of custom cakes, fresh breads, and pastries, noting reasonable pricing and the ability to match specific design requests. However, recurring complaints in low-star reviews highlight unprofessional behavior, including rude phone interactions, dismissive in-store service, and a failure to fulfill pre-ordered custom cakes.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
Worker present has little to no customer service. Walked in and she was helping customer, no one else in the store to assist, we were not told anything, not acknowledged of being there. Left since it was taking so long, came back and was told with attitude the item we wanted was sold out for the day. Unprofessional.
This was a first time visit to this bakery. I bought a small box off wedding cookies for $8.99. The cookies did not taste good. I was so disappointed. The flour to sugar ratio is way off. Strange vanilla flavoring.
Love this bakery! They made my cake exactly like my inspo pic, and it came out perfect. And their French baguettes?? SO good — I literally get one every day. 🥖🎂
This bakery should get more credit than it does absolutely delicious baked goods.
Got a variety of things and everything was really good. The different breads were amazing and priced really well. The pastries my kids loved. We will definitely be going back. Service was really friendly as well.
BEST cake I’ve ever had!
The cake was perfect! It matched the decorations beautifully and tasted wonderful. It was moist, flavorful, and everyone loved it. I would definitely order from this bakery again
The owner was so ugly to us simply for asking about wedding cake pricing. First acting like he didn’t have time for us, then when asked about pricing and servings said “well it doesn’t work like that and you need an appointment and I can’t today”. I have no idea how this man stays in business. He could’ve made a sale for a wedding cake today but was so nasty he lost business. Obviously he doesn’t need ours.
I meant to make this review a few years ago. This Bakery made my wedding cake dreams come true, and let me tell you. It wasn’t your normal wedding cake. We asked for three different flavors and three different designs all themed to go with my beautiful Jack and Sally wedding cake topper. The cake looked FANTASTIC and the Flavors were perfection. The cake was delivered to our venue on time and set up on site! I absolutely love this bakery and highly recommend them.
The gentleman that answered the phone was very friendly and helpful when I ordered a birthday cake for my wife. When picking up the cake he was very polite and friendly. The cake turned out wonderful and tasted great. Great bakery for sure!