Google reviewers rate Gail's Furniture 4.9 out of 5 based on 475 reviews. Positive feedback highlights affordable pricing, high-quality unique pieces, and professional, pressure-free customer service with reliable delivery and assembly. However, lower-rated reviews cite recurring issues with incomplete deliveries, delayed orders, and disputes regarding warranty coverage for damaged or defective furniture items.
Google rating: 4.9 out of 5 from 475 reviews (95% five-star).
Reviews on this page: 475 Google reviews (430 with written comments, 88 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 28, 2026.
Service: Furniture Assembly Service serving Goodyear, Arizona.
Data from Google, last updated November 11, 2026.
Star ratings
475 Google reviews we collected
4.9of 5
5 stars45095%
4 stars123%
3 stars51%
2 stars00%
1 star82%
Praise vs complaints
Phrases our text analysis found in 430 written reviews
99%praise
Praise54899%
Complaints61%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18133%
Would recommend11421%
Price & value9417%
Quality & results8616%
Speed & response438%
Communication204%
Honesty & trust163%
What customers talk about
We read 430 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The entire sales process was professional, transparent, and straightforward, with no unnecessary pressure or misleading information.”
“I highly recommend their products and intend to purchase from them again.”
“The prices are so reasonable and the quality of the e furniture is amazing.”
“Collaborating with Leo was an exceptional experience.”
“…on when they delivered the furniture to my house the first time they damaged my door to my new home and it took a week and a half to repair.…”
“He demonstrated a profound comprehension of our requirements and ensured that we received all the necessary furniture on time.”
“The financing process was explained clearly and handled quickly, making the entire experience simple and stress-free.”
“Honestly, this living room set is hands down the best purchase I’ve ever made.”
People customers mention
Mike78 reviews
Leo40 reviews
Robert21 reviews
Gails11 reviews
Josue11 reviews
Garcia9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I absolutely love this store. Leo and his brother Lazario own the store and they are awesome. I just purchased a bed and mattress and I cannot wait to get it!! The prices are so reasonable and the quality of the e furniture is amazing. I had purchase a desk from them last year and was impressed with the speed of delivery. They assembled it at the store then delivered it to my home. If you are in the market for quality furniture at great prices then you need to go to Gail’s Furniture in Goodyear Arizona.
Vania Pantoja2 reviewsiTotal number of Google reviews Vania has written across all businesses on Google Maps, not just this one.
Love loveee! My new dining table. I can’t wait to have people over this holiday season 🦃 🎄Thanks Leo, you are the best at giving me ideas and a great deal for my buck 😊
Jonas Pena1 reviewiTotal number of Google reviews Jonas has written across all businesses on Google Maps, not just this one.
Came back to Gail’s for a second time, and they definitely didn't disappoint! Honestly, this living room set is hands down the best purchase I’ve ever made. The sectional is super comfortable, sturdy, and looks gorgeous with the matching ottoman and wall decor. Two for two! Highly recommend them to anyone.
Jessica Garcia1 reviewiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Collaborating with Leo was an exceptional experience. He demonstrated a profound comprehension of our requirements and ensured that we received all the necessary furniture on time. Moreover, he surpassed our expectations. I highly recommend their products and intend to purchase from them again. I am thoroughly satisfied with the quality of my furniture, as well as their exceptional customer service and competitive pricing. Thank you, Gail Furniture. I look forward to seeing you soon.
Lily Briza8 reviewsiTotal number of Google reviews Lily has written across all businesses on Google Maps, not just this one.
We had an excellent experience from start to finish. The entire sales process was professional, transparent, and straightforward, with no unnecessary pressure or misleading information. One of the biggest highlights was the ability to customize what we wanted while still staying within our budget.
We also appreciated working with a family-owned company that genuinely took the time to guide us through each step. The financing process was explained clearly and handled quickly, making the entire experience simple and stress-free.
A special thank you to Leo for his professionalism, honesty, and exceptional customer service. We truly appreciate the experience and would confidently recommend this company to others.
Antwan Jordan2 reviewsiTotal number of Google reviews Antwan has written across all businesses on Google Maps, not just this one.
When I tell you this store is the best I mean it. Me and my wife just moved to Arizona a week ago. We looked in several stores and couldn't find affordable nice furniture until I went here. Their service is A++ and the furniture we have is top notch, plus we had enough to buy a bedroom, living room and dining room set off our budget. Highly recommended if you have a budget and want top quality furniture
Reyna Fiig7 reviewsiTotal number of Google reviews Reyna has written across all businesses on Google Maps, not just this one.
We have bought furniture from Gail’s 3 times now in the past year and will continue to return here! Quality of the furniture is amazing, customer service is always top notch. They have delivered and assembled every piece of furniture we’ve gotten and that has also been top notch.
Art Costales8 reviewsiTotal number of Google reviews Art has written across all businesses on Google Maps, not just this one.
My wife and I were looking for sturdy and quality furnitures that will match the character of our property. So glad we found this little gem of a furniture shop in Goodyear. Thank you Mr. Lazaro and family. Honest people deserve full remarks!
John DeMaioLocal Guide · 38 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
