Customers frequently praise the company for prompt same-day service, professional technicians who clearly explain repairs, and transparent communication regarding options. Recurring themes include friendly staff, efficient problem-solving for issues like springs and openers, and helpful scheduling. However, several low-star reviews criticize high pricing, particularly for spring replacements, and note instances where promised quotes were delayed or never provided.
Google rating: 4.9 out of 5 from 2,887 reviews (95% five-star).
Reviews on this page: 2,887 Google reviews (2,417 with written comments, 39 with photos).
Owner responses: the business replied to 72% of reviews.
Most recent review: November 13, 2026.
Service: Door Installation Service serving San Diego, California.
Data from Google, last updated November 13, 2026.
Star ratings
2,887 Google reviews we collected
4.9of 5
5 stars2,73495%
4 stars763%
3 stars140%
2 stars151%
1 star482%
Praise vs complaints
Phrases our text analysis found in 2,417 written reviews
98%praise
Praise5,25798%
Complaints1022%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,46627%
Speed & response1,29624%
Quality & results86816%
Would recommend59911%
Communication54110%
Price & value3957%
Honesty & trust1944%
What customers talk about
We read 2,417 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He knows his stuff and gives you an honest assessment of what you need and is super helpful throughout the whole process.”
“Overall, the service was unprofessional, overpriced, and showed very little respect for my property.”
“They were able to send Alfonso out same day and he examined everything, gave me some options, and then got to work after I chose one.”
“The technician arrived late without any notice and parked in my driveway.”
“I had used Garage Door medics in the past for a broken spring and they did an excellent job then, so I called them up for this repair.”
“These people are flakes and did a terrible job not repairing my gate!”
“I definitely recommend Garage Door medics, and especially Alfonso.”
“Stay away from this business unless you want to waste time, money and be frustrated🥵🥵🥵”
“Matt and Jose did a fantastic job of explaining what was needed.”
“…to let them know about this issue, Joel Brace, the service manager, ignored my issue and said, "contact our Human Resources department, have a nice d…”
“…modating to my schedule and they worked with me and helped me make it affordable for my budget I would def use them again and recommend them .…”
“They charged me $900 for a spring replacement, which I feel was extremely overpriced.”
“Garage Medics was fast, professional, and reliable after my garage door broke.”
“After completing the job, he also left the old garage door spring lying on the garage floor and didn’t bother to remove it.”
People customers mention
Avi63 reviews
Alfonso54 reviews
Lopez54 reviews
Lucas43 reviews
Lance40 reviews
Gene38 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
November 2026
Updating my review since Garage Door Medics helped me again, but this time it wasn't the motor, it was issues with the door snapping since it was starting bend and show wear and tear for all the year's its been working. This includes time with the previous owners.
I was blessed to have Alphonso again and as usual, he does his garage door medic work! He was able to fix the issue, which will help with the door for years to come rather than replace the whole garage door, which would cost a lot more than I would like so close to the holidays. Thanks again, Alphonso. Appreciate your quality work and service!!
April 2026
Alfonso was so good to work with! He knows his stuff and gives you an honest assessment of what you need and is super helpful throughout the whole process.
I was hearing some weird noises from my garage door opener earlier this week and called Garage Door Medics on Monday and after some back and forth, got the work needed done to replace our unit that's been here since our condo was built. Thanks, Alfonso, for such great service and honest work!
Response from the owner · 7 months ago
Hey Mark Leo,
Wow, thanks for the awesome shoutout! Alfonso will be thrilled to know how much you appreciated his work. We're so glad he could help you out with your garage door opener and that everything went smoothly. It's what we're here for! If you ever need anything else, feel free to reach out anytime.
Cheers!
Blaire
Stephen Murphy6 reviewsiTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Eliseo,
Arrived, assessed, recommended, repaired, and replaced the required parts necessary to make my garage door operate smoother and better again. He was very courteous, funny, kind and mainly very professional!!!! Thats why I stick to Garage Door Medics for all my garage door needs.
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · 23 hours ago
Thanks so much, Melvin! We’re glad Eliseo got your garage door running smoothly again and made the visit a good one. We truly appreciate your continued trust in Garage Door Medics!
Blaire
Dave SmithLocal Guide · 20 reviewsiTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
My garage door opener was old and finally stopped working. I had used Garage Door medics in the past for a broken spring and they did an excellent job then, so I called them up for this repair. They were able to send Alfonso out same day and he examined everything, gave me some options, and then got to work after I chose one. He worked for a few hours and replaced the garage door opener and several other parts for the door. Alfonso was very pleasant and made sure everything was understood along each step of the way. I definitely recommend Garage Door medics, and especially Alfonso.
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · a day ago
Thanks so much for coming back to Garage Door Medics, Dave! We’re glad Alfonso explained your options and made sure everything was clear along the way. We’ll be sure to share your kind words with him!
Blaire
Mark Robinson5 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Hunter was helpful and professional. He explained what he did and all the options.
Price assessment: Great price
Services: General repairs & installation
Response from the owner · 5 months ago
That's awesome to hear, Mark! I'll make sure Hunter knows about your kind words. We're thrilled to have been able to help out and provide clear options. Thanks for choosing Garage Door Medics, and for your five-star review!
Cheers, Blaire
Albert Duenas2 reviewsiTotal number of Google reviews Albert has written across all businesses on Google Maps, not just this one.
Great service! Great professionalism and communication!
Price assessment: Reasonable price
Services: Garage door consultation
Response from the owner · 2 years ago
Monique Carter, thank you for taking the time to write us a review, we appreciate it! We're happy to go above and beyond and set the bar for customer service. If you have any questions in the future, don't hesitate to give us a call!
Donna Turner3 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
Mr Lopez arrived on time, quickly diagnosed my problem, provided a replacement keypad, and restored my garage door to full service.
Price assessment: Reasonable price
Services: Garage door consultation, General repairs & installation
Response from the owner · a day ago
Thanks, Donna! We’re glad Mr. Lopez got your garage door back in full service and made the visit quick and easy. We appreciate the five stars!
Blaire, Garage Door Medics
Jona Stjames7 reviewsiTotal number of Google reviews Jona has written across all businesses on Google Maps, not just this one.
He was absolutely charming and knowledgeable. I so appreciated him and would definitely , call the company and request him personally. Thank you again.
Price assessment: Great price
Services: Garage door consultation, Customer support
