Gardens of Western Reserve Home Care and Hospice at a glance
Google reviewers rate Gardens of Western Reserve Home Care and Hospice 4.9 out of 5 based on 51 reviews, with the owner responding to 94% of comments. Praise centers on compassionate, professional care, rapid response times, and effective communication from nurses, aides, and social workers who support both patients and families. The primary criticism involves staff discussing political opinions in clients' homes, which some reviewers found insensitive and inappropriate for the hospice setting.
Google rating: 4.9 out of 5 from 51 reviews (96% five-star).
Reviews on this page: 51 Google reviews (31 with written comments).
Owner responses: the business replied to 94% of reviews.
Most recent review: January 16, 2026.
Service: Home Health Care Provider serving Cuyahoga Falls, Ohio.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.9
★★★★★
51 reviews on Google
5★49
4★0
3★0
2★1
1★1
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 31 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From the start, Rich stood out with his kindness, patience, and genuine compassion.”
“Their compassion and professionalism brought us peace when we needed it most, and I would highly recommend them to anyone seeking hospice support.”
“The services they provide are wonderful — very professional, respectful, and genuinely focused on the client’s needs.”
“My family had a wonderful experience with Gardens of Western Reserve Home Care.”
“The entire team has been incredibly supportive, responsive, and respectful.”
“He took the time to explain everything clearly and made sure we never felt rushed or overwhelmed.”
People customers mention
Rich4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Josh1 reviewiTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
My experience with this hospice team has been truly comforting during a challenging time. From the start, Rich stood out with his kindness, patience, and genuine compassion. He took the time to explain everything clearly and made sure we never felt rushed or overwhelmed.
The entire team has been incredibly supportive, responsive, and respectful. They focus not just on care, but on comfort, dignity, and emotional support — which makes a world of difference.
I’m very grateful for Rich and the care provided by this hospice. Their compassion and professionalism brought us peace when we needed it most, and I would highly recommend them to anyone seeking hospice support.
Vineshk5 reviewsiTotal number of Google reviews Vineshk has written across all businesses on Google Maps, not just this one.
I recently met Rich from this home care agency, and I was truly impressed from the very beginning. He was kind, patient, and took the time to explain everything in a way that made me feel comfortable and cared for.
The services they provide are wonderful — very professional, respectful, and genuinely focused on the client’s needs. I felt listened to and supported, which is something I haven’t always experienced with other agencies.
I’m pleased I found them, and I highly recommend their services to anyone seeking reliable, compassionate care.
Response from the owner · 10 months ago
Vineshk, thank you very much for your kind words and thoughtful review. We take great pride in offering the best services for our seniors and their loved ones. We appreciate your recognition of our commitment to quality service and support in the community.
Clay2 reviewsiTotal number of Google reviews Clay has written across all businesses on Google Maps, not just this one.
A few weeks ago, I was reaching out to area Hospice services for my cousin’s husband who had become gravely ill. One of the calls I made was to western reserve and had the pleasure of speaking with Rich Piekarski. The kindness and empathy shown by his staff and himself was what they should model facilities in the healthcare industry. Rich’s knowledge and professionalism was unlike many that you find today as we seem to be leaning towards automated technology without personal care or touch. I do some volunteer work about an hour away, and I know the industries mission statement is to show all the love, care, and empathy towards the patient and their families. It’s my honor to share this newly found treasure in our area that can be recommended to local people that end of life concerns can be held with such dignity. Many people facing this grief are not versed on counseling care as well as spiritual, Both of which are needed and provided at The gardens ofWestern Reserve.
Response from the owner · a year ago
Thank you for your feedback; we appreciate your recognition of our commitment to quality service and support in the community.
Christine ReillyLocal Guide · 10 reviewsiTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
My positive feelings for the care of my aunt are mitigated by the political insensitivity of some of their staff. I believe everyone is entitled to their own opinion, on their own time. Staff should keep their political opinions private in the workplace, especially when the workplace is other people's homes/sanctuaries from all the outside noise and arguments. Dying people don't need additional stress and neither do their families.
Response from the owner · a year ago
We agree wholeheartedly that a patient’s home should remain a sanctuary, free from any outside noise, arguments, or political overtones. We have addressed this matter (the nurse had a ringtone that was political) internally to reinforce our commitment to professionalism and to ensure all staff uphold these essential boundaries.
We appreciate you bringing this to our attention (the nurse’s ringtone) and allowing us the opportunity to improve. If you’d like to discuss this further, please don’t hesitate to reach out directly. Our thoughts remain with you and your family during this difficult time.
Amy GrLocal Guide · 35 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
This company is wonderful, they are extremely helpful and compassionate. They always go above and beyond. I highly recommend this company for home health and hospice.
Response from the owner · a year ago
Thank you, Amy, for your kind words and recommendation; we're so glad to hear you had a wonderful experience with our team!
Lindsey Crawford4 reviewsiTotal number of Google reviews Lindsey has written across all businesses on Google Maps, not just this one.
My family had a wonderful experience with Gardens of Western Reserve Home Care. We were in a state of crisis and needed help immediately with my loved one. Rich and his team were amazing. Rich was able to get us help within 24 hours. Our caregivers were phenomenal! The team was able to meet my loved ones increasing needs without difficulty. Everyone was friendly, professional and reliable. I am so thankful for their services and companionship. I wish we would have reached out to them sooner. I highly recommend Gardens of Western Reserve Home Care.
Response from the owner · a year ago
Thank you, Lindsey, for your kind words and for sharing your experience; we're glad Rich and the team could provide the support you needed during such a challenging time. Your recommendation means the world to us!
Christine FishmanLocal Guide · 37 reviewsiTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
I could not imagine a better place to have cared for my father in his last seven months of life. This company is second to none and the care they provide is just outstanding. They were very responsive no matter what time we needed them and they sent only the best people to care for my father. From the start to the very end, they were with us every step of the way. Our family cannot thank you enough for everything you have done to improve my father‘s quality of life.
Response from the owner · a year ago
Thank you, Christine, for your heartfelt words; it means so much to know that we could support you and your father during such an important time.
Hanna Schindley
Connor Pera9 reviewsiTotal number of Google reviews Connor has written across all businesses on Google Maps, not just this one.
Best hospice home care Ever. Excellent management, great, friendly, knowledgeable and reliable nurses and caregivers ( Natalie, Sandrine, Laura and Charlotte) who were always there when needed. Thank you for making this difficult time and hard transition easier for
Albert and I .
Response from the owner · a year ago
Thank you, Nelly, for your kind words and recognition of our amazing team, including Natalie, Sandrine, Laura, and Charlotte; we're glad we could support you during this challenging time.
