C TurnerLocal Guide · 2 reviewsTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCame got my junk car fast too dollar thanks.
Gateway towing
4.9 ★★★★★ 266 Google reviews · 24 photos
96%five-star reviews
43%reviews answered by the owner
Sep 2026latest review
Gateway towing at a glance
Google reviewers rate Gateway Towing 4.9 out of 5 based on 266 reviews, with the owner responding to 43 percent of them. Customers frequently praise the company for its punctuality, professional demeanor, and reasonable pricing during emergency situations like lockouts and breakdowns. However, a small number of low-star reviews criticize the customer service department for being rude, unprofessional, or slow to provide necessary documentation for insurance claims.
- Google rating: 4.9 out of 5 from 266 reviews (96% five-star).
- Reviews on this page: 266 Google reviews (161 with written comments, 7 with photos).
- Owner responses: the business replied to 43% of reviews.
- Most recent review: September 13, 2026.
- Service: Towing Service serving Detroit, Michigan.
Data from Google, last updated November 13, 2026.
Star ratings
266 Google reviews we collected
- 5 stars25596%
- 4 stars31%
- 3 stars10%
- 2 stars00%
- 1 star73%
Praise vs complaints
Phrases our text analysis found in 161 written reviews
- Praise28497%
- Complaints83%
Topic share
How often each topic comes up in the written reviews
- Speed & response8730%
- Staff & attitude7626%
- Price & value4315%
- Would recommend3311%
- Quality & results2910%
- Honesty & trust155%
- Communication93%
What customers talk about
We read 161 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Gateway Towing was patient, fast, and professional.”
“Her car battery died and after waiting several hours for AAA to arrive(they never showed up), I gave in and looked up roadside assistance.”
“Fast professional service got the lug nuts off thank you so much Jordan me and my husband appreciate you guys services”
“…)company and spoke with an individual by the name of “Vee” Extremely unprofessional & rude After, the tow was completed I requested an invoice 3 tim…”
“Great price came when car died at 2 am for overly reasonable price”
“I would definitely recommend them to anyone who needs reliable towing service.”
“I was locked out of my vehicle, and although dispatch estimated a 25‑minute arrival time, the driver arrived even sooner and resolved the issue quickly.”
“You need reliability and and honest business man, this is your guy.”
“He then gave a ETA and driver and him were present at the communicated time.”
People customers mention
- Mike 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.9 ★★★★★ 266 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Nick Portis8 reviewsTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery nice and professional person 👏
- Price assessment: Great price
- Services: Car towing
Brandon Cole1 reviewTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood service fasho
- Price assessment: Great price
- Services: Car towing
Elizabeth Robertson2 reviewsTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGateway Towing was patient, fast, and professional. They arrived quickly, handled everything efficiently, and made the entire process easy. I would definitely recommend them to anyone who needs reliable towing service.
- Services: Car towing
Tiara McDuffie2 reviewsTotal number of Google reviews Tiara has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTowing was very professional and timely. Towing was delivered carefully and the customer service was exceptional
- Price assessment: Reasonable price
- Services: Car towing
Kassy Ray3 reviewsTotal number of Google reviews Kassy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFast professional service got the lug nuts off thank you so much Jordan me and my husband appreciate you guys services
Z6 Rico2 reviewsTotal number of Google reviews Z6 has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQuick fast and not taxing unlocked my car in 5 mins
Response from the owner · 4 months ago
Thanks a lot for the feedback. We appreciate you.
Charles Wallace5 reviewsTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleService was professional and on time. Price was reasonable
- Price assessment: Reasonable price
- Services: Car towing
Response from the owner · 5 months ago
Thanks for the feedback stay in touch. If you need us call anytime.
Perfect OilsLocal Guide · 18 reviewsTotal number of Google reviews Perfect has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSister made a mistake locking her keys and 2 dogs in her car. Came less than 30 mins did it in 5 In the middle of the night. They are awesome. Thank you so much again.
Yvette HarperLocal Guide · 14 reviewsTotal number of Google reviews Yvette has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGateway Towing provided excellent, professional service and responded promptly. I was locked out of my vehicle, and although dispatch estimated a 25‑minute arrival time, the driver arrived even sooner and resolved the issue quickly. I would confidently recommend their services.
- Price assessment: Reasonable price
- Services: Car lockouts
Business details
- Address: 18911 Grand River Ave, Detroit, MI 48223
- Phone: (313) 663-2325
- Service area: Detroit, MI