Reviewers frequently praise the clinic for its compassionate staff, thorough explanations, and ability to keep anxious pets comfortable during exams. Positive feedback highlights professional care for various services, including routine checkups, emergency visits, and boarding. However, several low-star reviews cite significant issues with billing accuracy, such as unexplained price increases and disputed charges, along with complaints about long wait times and perceived over-treatment recommendations.
Google rating: 4.5 out of 5 from 159 reviews (84% five-star).
Reviews on this page: 158 Google reviews (123 with written comments, 10 with photos).
Owner responses: the business replied to 82% of reviews.
Most recent review: September 24, 2026.
Service: Pet Boarding Facility serving Slidell, Louisiana.
Data from Google, last updated October 28, 2026.
Photos
Customer reviews
4.5
★★★★★
159 reviews on Google
5★132
4★8
3★3
2★2
1★13
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 123 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They helped us almost immediately, and everyone was incredibly kind and compassionate.”
“After explaining the situation and that she was a refugee, they had zero compassion.”
“The Doctor was professional and thorough in treating my little Chihuahua.”
“Absolutely terrible place to bring your animal I highly do not recommend.”
“Very nice and informative, reasonable prices, open Sundays”
“The staff at Gause seems to be in the vet field only to overcharge and collect a paycheck.”
“Would recommend to anyone needing a regular check up or have concerns about their pet.”
“For this reason, I do not recommend this animal hospital and will not return.”
“Getting a urinalysis for a cat sounded like next level torture, but the team made it so quick, painless, and no big deal!”
“It has been 2 days and she is slowly showing signs of her normal personality.”
“Poche was extremely knowledgeable and took the time to explain everything clearly.”
“Highly recommend and so happy we found a Veterinary Hospital we can trust with our Nala girl.”
People customers mention
Blust10 reviews
Michelle5 reviews
Blvd3 reviews
Milazo3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
KJallDAYLocal Guide · 31 reviewsiTotal number of Google reviews KJallDAY has written across all businesses on Google Maps, not just this one.
I recently moved from out of state and brought my dog here for what should have been a routine visit. Instead, I spent 2 hours and 20 minutes there, most of it waiting.
Then came the recommendations for $468 worth of treatment. I ended up getting only some of it because I did not agree that my dog had a skin infection. She had scratched her back on something in the yard, and it was already healing and looked like a simple scab.
What really bothered me was the lack of transparency about the follow-up visits. They advertise the initial exam for $1, but the vet asked me to bring my dog back in two weeks without telling me that the follow-up would cost $53. I brought her back, was told everything looked great, and was then told to come back AGAIN in another two weeks. Once again, no mention that I would be charged another $53.
If you are specifically asking a client to bring their pet back for a follow-up, the cost should be clearly disclosed upfront. I shouldn’t have to find out about the charge after agreeing to come back.
The combination of the 2 + hour wait, aggressive treatment recommendations, and lack of transparency about follow-up costs left a very bad impression. It felt much more like a money grab than a straightforward veterinary visit.
I will never bring my dog back here. There are plenty of veterinarians who value their clients’ time and are upfront about their pricing.
Price assessment: Overpriced
Services: Service not listed
Response from the owner · a month ago
Thank you for taking the time to share your experience. We are sorry to hear that you left feeling frustrated, as that is certainly not the experience we want for any member of our veterinary family.
We do want to clarify a few things for anyone reading your review. On your initial visit, we were running approximately 40 minutes behind because our medical team was caring for an emergency. We understand that your time is valuable, and we sincerely apologize for the delay. At that time, we explained the situation and also shared that if your pet ever needed urgent care, we would give them that same level of attention. We appreciated your understanding that day.
We are also sorry that you felt the recommended treatment and diagnostics for your pet's chronic allergies were excessive. Our recommendations are based on our medical assessment of each individual patient and are intended to give owners options for providing the care we believe is appropriate. We respect that ultimately you decide which recommendations you wish to pursue for your pet.
Regarding the follow-up examinations, we agree that we could have done a better job clearly communicating that a recheck examination is a veterinary visit with an associated examination fee. While our $1 new-client examination is a special offer for the initial qualifying visit, subsequent recheck examinations are not included in that promotion. We could have made that distinction clearer when we recommended the follow-up, and we apologize for that communication gap.
We were pleased to see your pet again today and, most importantly, to see that she is doing better. Our recommendation for another recheck was made because we want to ensure that her healing continues appropriately as she finishes out her medication course and set her up long term maintenance care that allergic patients need to minimize flare ups not because we want to unnecessarily bring you back into the clinic.
We genuinely wish you and your dog the very best. We appreciate your feedback and will use it as an opportunity to improve how we communicate anticipated costs and follow-up recommendations with our clients.
Jakyra Frederick2 reviewsiTotal number of Google reviews Jakyra has written across all businesses on Google Maps, not just this one.
I had such a positive experience bringing my cat, Fluffy, here. They helped us almost immediately, and everyone was incredibly kind and compassionate. Once we were brought to the back, they patiently answered every question I had—I never felt rushed or like I was bothering them.
Dr. Poche was extremely knowledgeable and took the time to explain everything clearly. It truly felt like the entire team cared not only about Fluffy’s health, but also about what I could realistically afford. A special shout-out to the front desk team for helping me explore financial-support options, and to Dr. Poche for her knowledge and compassion. I’m so grateful for the care Fluffy received!
Price assessment: Great price
Services: Service not listed
Response from the owner · a month ago
Thank you for the kind review. We hope Fluffy is getting some relief.
Irma Beltram5 reviewsiTotal number of Google reviews Irma has written across all businesses on Google Maps, not just this one.
Dr. Michelle made me feel very comfortable while she was talking about my cat. She answered my questions and even didn't mind repeating somethings to me. My cat had to be put on medication and Dr. Michelle even gave me coupons for the meds.
Price assessment: Great price
Response from the owner · 3 months ago
Thank you for your kind review! We’re so happy Dr. Michelle was able to provide comfort, clarity, and support for you and your cat.
Rusty Vollentine4 reviewsiTotal number of Google reviews Rusty has written across all businesses on Google Maps, not just this one.
They are wonderful. My Laddie is loved but that isn't because he is so loveable; which he is. The vets are excellent and their vet techs are excep- tional. Their prices are typical and they offer kenneling but it is best to reserve your dates as far in advance as possible. Recently they came out with a private area that is equipped with a television, and is enclosed for quiet- ness.But that is a bit pricey so my Lad has to slum it in the low rent district. All in all it can be worth the prices, the only negative, are their weekend policy of being open every other Saturday. So in an emergency on a Saturday it is hit and miss as to whether they are open. Also if you kennel your dog there is a 50/ 50 chance if you're able to retrieve your dog or have to wait until Monday to and pay for an extra day, not to mention the your with out your pooch for a couple more days.
Price assessment: Not sure
Services: Other pet boarding
Response from the owner · a month ago
Low rent district 🤣🤣🤣🤣
We ♡ Laddie!
Jena Castaing6 reviewsiTotal number of Google reviews Jena has written across all businesses on Google Maps, not just this one.
We have all vet care here for 2 doggies, one with diabetes and also board them. They are all very nice and professional and treat my babies with the utmost care. The docs and vet techs are great!
The boarding is reasonable if you choose a kennel. I’d love to board dogs in the suite but that price is too high if you figure in your vacation costs as well when you board. Waiting on a sale!!!
Overall a great experience!
Jena and Scott Castaing
Price assessment: Not sure
Services: Dog grooming, Dog boarding
Response from the owner · a month ago
Thank you!
Tasha B.Local Guide · 55 reviewsiTotal number of Google reviews Tasha has written across all businesses on Google Maps, not just this one.
Staff was very friendly and accommodating for an emergency visit. The Doctor was professional and thorough in treating my little Chihuahua. I think we've found a new vet home for my little boy ❤️
