Reviewers consistently highlight the company's punctuality, clear communication, and fair pricing across services like retaining wall construction, sod installation, and general landscaping. Customers note that the crew maintains a professional demeanor, cleans up daily, and provides detailed updates throughout projects. With a perfect five-star average from forty-seven reviews, no significant recurring criticisms appear in the provided excerpts, indicating strong satisfaction with the overall service delivery and workmanship.
Google rating: 5.0 out of 5 from 47 reviews (100% five-star).
Reviews on this page: 47 Google reviews (45 with written comments, 7 with photos).
Owner responses: the business replied to 21% of reviews.
Most recent review: November 5, 2026.
Service: Landscaper serving Cuyahoga Falls, Ohio.
Data from Google, last updated November 11, 2026.
Star ratings
47 Google reviews we collected
5.0of 5
5 stars47100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 45 written reviews
98%praise
Praise11598%
Complaints22%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2824%
Would recommend2521%
Staff & attitude2118%
Speed & response1614%
Price & value1311%
Communication119%
Honesty & trust33%
What customers talk about
We read 45 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their professionalism and workmanship is top notch.”
“I would recommend them to anyone for their lawn and garden needs.”
“I cannot recommend him enough, fantastic job all around.”
“Nick was incredibly easy to work with, filling in all the expertise for which I had no clue.”
“The crew did amazing, they completed it in a timely manner.”
“Not only is his work great, he is reliable and his prices are fair.”
“He is easy to communicate with, comes when he says he will, and gets the job done just as requested.”
“We also had them install a privacy fence in the back and update our landscaping up front.”
People customers mention
Nick12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Nick and his crew are amazing. We had a tough job of a fallen retaining wall that needed torn out, roots/trees dug out, drainage installed, and a new wall built + walkway torn out and redone. It is a very long wall 100+ feet. They took care of any grass areas that were matted down with their machines at the end. The crew did amazing, they completed it in a timely manner. Everyday cleaned up. Highly recommend for a job. Pricing was reasonable. Really great work!
Price assessment: Reasonable price
Dianna Knapp7 reviewsiTotal number of Google reviews Dianna has written across all businesses on Google Maps, not just this one.
I cannot begin to express how much I love the transformation! Nick, Nick and Tristan did an amazing job. Nick was incredibly easy to work with, filling in all the expertise for which I had no clue. I gave him a basic idea of what I wanted and it's more than I could have imagined. Professional, friendly service. Not a pebble of dirt straw or seed left behind. I highly recommend!
Price assessment: Great price
Anita1 reviewiTotal number of Google reviews Anita has written across all businesses on Google Maps, not just this one.
GEMPEL quoted the job as requested with the best price of three. I was most impressed with the professional attitude of the young man and his attitude toward the project. I'm certain I wasn't the largest or most lucrative project he had this season but he treated it as though it was. My lawn is coming in great, just two weeks in. Thanks for the great job!!!!
Price assessment: Reasonable price
Carolyn Tavolier5 reviewsiTotal number of Google reviews Carolyn has written across all businesses on Google Maps, not just this one.
Their professionalism and workmanship is top notch. We’re lucky to have found them in our local area. We love the new spaces they created in our front and back yard. I know our new plantings will grow and thrive in the environment they created.
Susan2 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
I needed a retaining wall for my backyard. Nick gave me some suggestions and was super helpful. Took them two days to install it in the blistering heat 🥵. Glad I didn't have to do it!
Price assessment: Great price
Response from the owner · 2 months ago
Thanks for the review and thanks for your business JC! We appreciate it.
Rachel GuentherLocal Guide · 19 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
They’ve done a lot for us from filling in areas that were previously mulch with grass, areas that had nothing and needed grass, adding plants and landscaping etc. highly recommend!
Price assessment: Reasonable price
Ann DiFrangia3 reviewsiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
My experience with Gempel Lawn and Garden was extraordinarily positive. They completed a job that I have wanted to have done for years. They cleaned up all my garden beds, thinned out my hastas, moved shrubs, planted new shrubs. They edged front and back garden beds. They fertilized, did pre- emergent weed control and mulched
all of the beds. The crew was professional and respectful, and all work was completed in a timely manner.
I would recommend them to anyone for their lawn and garden needs.
Price assessment: Great price
Response from the owner · 2 months ago
Thank you for the glowing review and it was a pleasure working with you!
Steve HermannLocal Guide · 17 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Nick and his crew did an excellent job! Very prompt and professional. Tons of weeds were ripped out, bushes dug out and relocated, they also put down some river stones on the back patio. Outside of my home looks so much better! Nick will get back to you right away with a quote and schedules in a timely manner.
Don LowerLocal Guide · 63 reviewsiTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
Nick and his crew did a great job giving our house a new look. We had them remove some bushes and a flower area that was over grown with weeds and replace that with sod. We also had them mulch all of our garden areas around the house. They were very professional and were great to work with. Check out the before and after photos. We are totally happy with the job they did and would highly recommend them.
We are very happy customers.
Don & Jan Lower
Cuyahoga Falls, Ohio
