I called when the garage door was stuck and slightly off track. I was referred to Garage Door Genius by a family member. Israel came out in about an hour and recommended replacing some parts. Apparently another company had previously installed springs that were not the right size and it was causing my opener to work extra hard and possibly break down faster. He was able to swap everything out including broken parts, new springs, and a new opener in about 2.5 hours. His pricing was fair and I was relieved to have the door working again! Definitely recommend!
Response from the owner · 2 weeks ago
Hi Sally,
Thank you so much for taking the time to share such a detailed and thoughtful 5-star review! We truly appreciate your kind words, your trust in Garage Door Genius, and the opportunity to help you get your garage door back in safe and reliable working condition.
We understand how stressful and inconvenient it can be when your garage door suddenly gets stuck or comes off track, especially when you're unsure what caused the problem. We're so glad Israel was able to arrive within about an hour, thoroughly inspect your garage door system, identify the underlying issues, and provide a solution that addressed more than just the immediate problem.
Having the correct spring size and proper balance is extremely important for the safe and efficient operation of a garage door. Incorrectly sized springs can put unnecessary strain on the garage door opener and other components, potentially leading to premature wear and costly repairs. At Garage Door Genius, we believe in taking the time to identify the root cause of an issue rather than simply providing a temporary fix.
We're especially happy to hear that Israel was able to replace the damaged components, install properly sized springs, and upgrade your garage door opener, all within approximately 2.5 hours. Our goal is always to provide prompt service, quality workmanship, honest recommendations, and fair, transparent pricing so our customers can feel confident in the work being performed.
It also means a great deal to us that a family member recommended Garage Door Genius to you. Referrals from happy customers are one of the greatest compliments our business can receive, and we're grateful that your family placed their confidence in our team.
Thank you again, Sally, for choosing Garage Door Genius and for recommending our services to others. We're delighted that you're satisfied with the results and, most importantly, that you have peace of mind knowing your garage door is operating properly again.
If you ever need garage door maintenance, spring repairs, opener service, or any other garage door assistance in the future, we'll always be happy to help!
Warm regards,
Israel & the Garage Door Genius Team