Waste management service · Perrysburg, OH · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 30 wallpaper removal servicesiPosition by Experts Score among all companies we track in this category. · better than 100%
5.0★★★★★141 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers for Gentle Hippo Junk Removal in Perrysburg, OH, consistently highlight the company's punctuality, efficient handling of heavy items, and clear communication regarding arrival times. Customers frequently note that final costs often fall below initial quotes and that the crew performs thorough cleanups, such as sweeping areas after removal. The service is described as professional and respectful, with no recurring criticisms identified in the provided excerpts.
Google rating: 5.0 out of 5 from 141 reviews (100% five-star).
Reviews on this page: 141 Google reviews (130 with written comments, 7 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 28, 2026.
Service: Wallpaper Removal Service serving Perrysburg, Ohio.
Data from Google, last updated October 28, 2026.
Score profile vs other wallpaper removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
Gentle Hippo Junk RemovalWallpaper Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gentle Hippo Junk Removal: 100/100 on this factor. Category median: 94.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gentle Hippo Junk Removal: 99/100 on this factor. Category median: 93.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gentle Hippo Junk Removal: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gentle Hippo Junk Removal: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
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Bar = this company · dark tick = category median.
Star ratings
141 Google reviews we collected
5.0of 5
5 stars141100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 130 written reviews
100%praise
Praise304100%
Complaints10%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2755%
Reasonable2245%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8026%
Speed & response6622%
Would recommend5016%
Quality & results3913%
Price & value3411%
Communication279%
Honesty & trust93%
What customers talk about
We read 130 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Owner is very knowledgeable about what items need to be handled correctly.”
“They were quick to reply and great with communication.”
“I would absolutely recommend Josh and Gentle Hippo to anyone who needs this kind of help.”
“They showed up with unending patience and compassion for a difficult task, and a strong work ethic to do a thorough job.”
“Reliable, quick, and strong, removed heavy items smoothly from the basement, clean out backyard, and a huge freezer/fridge, very affordable price.”
“They are great with communication and take great care with the items.”
“The service was better than we expected — fast, trustworthy, reasonably priced, and incredibly easy.”
People customers mention
Josh15 reviews
Dylan4 reviews
Orlando3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Gentle Hippo Junk Removal for 7 kinds of job. Pick one to see what they paid and said.
Exceptional service. They were very fast and organized. Made cleaning out for our move a smooth transition. Highly recommend
Great priceHouse & garage cleanoutsMattress removal & disposalJunk removal
NNatalieLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
We recently did a bathroom demo as well as cleaned out other rooms in our house. I reached out to Gentle Hippo Junk Removal so we could have part of our garage back again. They were quick to reply and great with communication. They were able to come to us the next day and remove everything fast and efficiently and…
SSherry3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Their service was LESS than the initial quote. They were prompt and sent a photo of the cleaned spot left! I would definitely use their service again. Very professional.
DDj13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Josh and his crew are amazing. He even went out of his way to help us with an emotional decision of finding a solution for our family piano. And he was able to combine what I needed taken along with my mom. He is the best “Gentle Hippo” you will meet!
Reasonable priceJunk removalFurniture removal
CChi2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Josh and his team are the best! Very professional and caring. They will take care of you.
JJasonLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Such an accommodating company. Owner is very knowledgeable about what items need to be handled correctly. Hire them!
Kristine, thank you so much for the wonderful review! We're glad we could help get everything cleared out and make room for you and your family to move in. Moving is a big transition, and we're happy we could make the process a little easier. We really appreciate your kind words and recommendation. Best wishes as you settle into your new home!
N
Natalie MarieLocal Guide · 10 reviewsiTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
We recently did a bathroom demo as well as cleaned out other rooms in our house. I reached out to Gentle Hippo Junk Removal so we could have part of our garage back again. They were quick to reply and great with communication. They were able to come to us the next day and remove everything fast and efficiently and even swept up after! Very nice people to work with! Will refer others to them and reach out again if we need them in the future!
Price assessment: Reasonable price
Services: House & garage cleanouts, Junk removal
Response from the owner · a day ago
Natalie, thank you so much for the great review! Home renovations can leave behind quite a mess, and we're glad we could help you reclaim some of that garage space! We know how important communication and timely service are, so it's great to hear that we delivered on both.
Thank you for recognizing the hard work and attention to detail from our crew. We really appreciate your recommendation and would be happy to help again anytime!
S
Sherry Mc3 reviewsiTotal number of Google reviews Sherry has written across all businesses on Google Maps, not just this one.
Their service was LESS than the initial quote. They were prompt and sent a photo of the cleaned spot left! I would definitely use their service again. Very professional.
Response from the owner · 2 days ago
Sherry, thank you so much for the wonderful review! We believe in honest, transparent pricing, so when a job comes in under our original estimate, we make sure our customers see those savings. We're glad you appreciated the communication, punctuality, and photos of the finished work.
Thank you again for trusting Gentle Hippo Junk Removal. We truly appreciate your support and would be happy to help anytime!
D
Dj Deiter13 reviewsiTotal number of Google reviews Dj has written across all businesses on Google Maps, not just this one.
Josh and his crew are amazing. He even went out of his way to help us with an emotional decision of finding a solution for our family piano. And he was able to combine what I needed taken along with my mom. He is the best “Gentle Hippo” you will meet!
Price assessment: Reasonable price
Services: Junk removal, Furniture removal
Response from the owner · 11 months ago
Thank you so much Dj! It was an honor to assist you with something so sentimental to you and your family. We appreciate your trust to get this done. Thank you again!
C
Chi2 reviewsiTotal number of Google reviews Chi has written across all businesses on Google Maps, not just this one.
Josh and his team are the best! Very professional and caring. They will take care of you.
Response from the owner · 4 days ago
Chi, thank you so much for the kind words! We believe that treating people with care and respect is just as important as getting the job done right. It means a lot to have that recognized. We truly appreciate your support and recommendation of Gentle Hippo Junk Removal!
J
Jason KelleyLocal Guide · 15 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Such an accommodating company. Owner is very knowledgeable about what items need to be handled correctly. Hire them!
Response from the owner · 4 days ago
Jason, thank you so much for the kind words and recommendation! We do our best to make the entire process easy for our customers while ensuring everything is handled and disposed of responsibly. We really appreciate you recognizing that attention to detail and supporting Gentle Hippo Junk Removal!
J
Jeanine Williams4 reviewsiTotal number of Google reviews Jeanine has written across all businesses on Google Maps, not just this one.
Josh & his team did a super job removing some old & tired furniture for me. They kept me aware of when they were arriving, showed up on schedule & the team was super friendly. I couldn’t be more happy & satisfied! Would highly recommend!
Price assessment: Reasonable price
Services: House & garage cleanouts
Response from the owner · 3 weeks ago
Jeanine, thank you so much for the great review! We’re glad we could make your furniture removal easy from the initial communication through pickup.
We really appreciate you recognizing the communication, punctuality, and friendliness of our crew. Thank you for the recommendation and for choosing Gentle Hippo Junk Removal!
A
Amy Lee1 reviewiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
The team were amazing!!! Reliable, quick, and strong, removed heavy items smoothly from the basement, clean out backyard, and a huge freezer/fridge, very affordable price. Thank you!
Price assessment: Reasonable price
Response from the owner · a month ago
Amy, thank you so much for the great review and for having us out in Holland! We’re glad we could make quick work of the basement, backyard cleanup, and those heavier items.
We really appreciate you mentioning the reliability, efficiency, and pricing. Thanks again for choosing Gentle Hippo Junk Removal!
E
Elizabeth Ann Brenner4 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
I worked with the Gentle Hippo crew to clean out my aging parents home. They showed up with unending patience and compassion for a difficult task, and a strong work ethic to do a thorough job. I recommend them very highly for any size job. They will treat you and your home with respect.
Elizabeth, thank you so much for the thoughtful review and for trusting us to help with your parents’ home. We understand how difficult and emotional these types of cleanouts can be, so treating your family, the home, and everything in it with patience and respect was important to us.
We truly appreciate your kind words about our crew and your recommendation. Thank you again for choosing Gentle Hippo Junk Removal.
J
Jaimi Arn2 reviewsiTotal number of Google reviews Jaimi has written across all businesses on Google Maps, not just this one.
Great group of guts that responded quickly and came out to do a small job quickly! It was very appreciated!
Response from the owner · a month ago
Jaimi, thank you for the great review! We’re glad we could respond quickly and get your project taken care of in Perrysburg.
No job is too small, and we appreciate you giving Gentle Hippo Junk Removal the opportunity to help. Thanks again for choosing us!
