Google reviewers rate Gianni Electrical Service five stars based on 869 reviews, highlighting same-day availability, clear communication, and detailed explanations of electrical issues. Customers frequently mention services like EV charger installation, lighting repairs, and panel work, noting that technicians provide multiple resolution options and transparent pricing without attempting upsells. The owner replies to 91% of reviews, addressing a rare criticism regarding quotes that were significantly higher than competitors.
Google rating: 5.0 out of 5 from 869 reviews (100% five-star).
Reviews on this page: 869 Google reviews (735 with written comments, 44 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: November 11, 2026.
Service: Outdoor Lighting Installer serving Charlotte, North Carolina.
Data from Google, last updated November 13, 2026.
Star ratings
869 Google reviews we collected
5.0of 5
5 stars865100%
4 stars30%
3 stars00%
2 stars10%
1 star00%
Praise vs complaints
Phrases our text analysis found in 735 written reviews
100%praise
Praise1,689100%
Complaints60%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude44926%
Quality & results32919%
Speed & response30018%
Would recommend21913%
Communication19612%
Price & value1579%
Honesty & trust453%
What customers talk about
We read 735 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Alec was very knowledgeable, explained things, gave options and suggestions.”
“I hired Gianni Electrical Service for an outdoor electrical installation for my hot tub, and Dino did an excellent job from beginning to end.”
“Even though our problem was not fixed the first time, (a complicated issue), he came back promptly.”
“…had to do some diagnostic work and find the issue and he did so in a timely and professional manner, and was able to offer several solutions.…”
“I highly recommend Gianni Electrical Service to anyone looking for quality electrical work and outstanding customer service.”
“He took the time to explain everything before beginning the installation and walked me through the completed work afterward.”
“He was knowledgeable, professional, and our repair was reasonably priced.”
“…but DO NOT cheap out on your electrician, plumber, or HVAC repairs - trust me!…”
People customers mention
Alec45 reviews
Daniel35 reviews
Jesse26 reviews
Levi24 reviews
Dino21 reviews
Gavin18 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Gianni Electrical is very responsive. They came the same day I called. Arbri did an Excellent job. All concerned were very nice and Professional. I highly recommend Gianni Electrical Service. Thank you, Eric
Price assessment: Great price
Price: $1,000–1,500
Services: General construction
Response time: 1–2 hr
crazyauntjameLocal Guide · 18 reviewsiTotal number of Google reviews crazyauntjame has written across all businesses on Google Maps, not just this one.
**Outstanding Customer Service and Professionalism**
I've had countless contractors and service providers perform work at my home over the years, and I can confidently say that Gianni Electrical Service provided one of the best experiences I've ever had.
I hired Gianni Electrical Service for an outdoor electrical installation for my hot tub, and Dino did an excellent job from beginning to end.
He was extremely friendly, courteous, knowledgeable, professional, and thorough. He took the time to explain everything before beginning the installation and walked me through the completed work afterward. His attention to detail was outstanding, and he made sure the installation was neat, professional, and as unobtrusive as possible around my home.
With over 20 years of experience in IT, project management, and customer service, I have a strong appreciation for exceptional workmanship and customer service. I would easily rank this among the top two experiences I've ever had with a contractor working at my home.
I had a very positive experience with Gianni Electrical Service, and Dino especially deserves recognition. Employees like him are an asset to any organization and deserve to be recognized and rewarded for the level of professionalism and customer service they provide.
I highly recommend Gianni Electrical Service to anyone looking for quality electrical work and outstanding customer service.
Thank you to everyone involved, especially Dino, for making this such a positive experience. You've earned my recommendation and future business.
Susan Black5 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Great experience - from the call to set the appointment to finishing up the transaction, I couldn’t be happier. The technician, Alec, had to do some diagnostic work and find the issue and he did so in a timely and professional manner, and was able to offer several solutions. I would definitely recommend this company.
Alec G installed 4 new LED+ dimmer switches to remedy our problem with flickering and burned out LED recessed lights. He also installed a surge protector for each of our two principal breaker boxes to additionally protect our appliances and other electrical devices. He was prompt, efficient, thorough and very professional in his work. We highly recommend Alec and Gianni Electrical to anyone with electrical installation or repair needs.
The technician from Gianni Electric (Arnie) was fantastic. Highly recommend them as professionals, courteous and worth the value. They give you options.
Price assessment: Reasonable price
Price: $500–1,000
Services: General alarm installation, Light fixture installation, Service not listed
S. H.3 reviewsiTotal number of Google reviews S. has written across all businesses on Google Maps, not just this one.
We are remodeling our kitchen and needed an outlet moved and another added. We had some issues because of the cabinet trim installation but Alec resolved the problem. Alec first tested our electric before he started any work and as fate would have it, we had a breaker blow. Alec quickly repaired. We also had him move a couple of ceiling fans. He worked quickly and was very neat. We were very pleased with the service. Alec is courteous and pleasant. He carefully explained everything he was doing. We will definitely use Gianni electric again.
Had a ceiling fan installed, and the whole process from booking the appointment to completing the installation was smooth and professional. Communication throughout the process was prompt, courteous, and not overwhelming. Maybe a few more texts and emails than I would *personally* prefer, but I am anti-social lol.
Will be using them for any future electrical needs, for sure. There may be cheaper providers out there (though I feel the pricing was reasonable, and aligned with about what I expected to pay), but DO NOT cheap out on your electrician, plumber, or HVAC repairs - trust me! These trades are 1,000% a “you get what you pay for” situation. Save a few bucks and have an issue later? Nah. Peace of mind is worth the $$.
