Analyzing 8,099,5418.1M ReviewsFor 22,93522.9K Experts
Google reviewers rate Gibbs Automotive Service 4.9 out of 5 based on 591 reviews, with the owner responding to 98% of feedback. Customers frequently highlight honest communication, reasonable pricing, and quick turnaround times for repairs like brakes, engines, and air conditioning. Staff are noted for providing detailed explanations, offering courtesy rides, and maintaining friendly interactions. However, low-star reviews cite concerns about unnecessary repair recommendations, vague descriptions of work performed, and occasional misdiagnoses that led to additional costs or prolonged vehicle hold times.
Data from Google, last updated November 3, 2026.
591 Google reviews we collected
Phrases our text analysis found in 424 written reviews
How often each topic comes up in the written reviews
We read 424 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were very professional and they got me in quickly when I needed to, last, quick, affordable service 👍🏾”
“They were really kind, offered me a complimentary ride home, and charged very affordable prices.”
“Professional and nice and doesn't over charge for parts and labor.”
“Straightforward, excellent service, and honest communication.”
“Their honesty, expertise, and attention to detail are hard to find.”
“Awesome customer service I would not trust any other repair shop to work on my car.”
“I would highly recommend Gibbs for their quality in both customer and repair service.”
“I cannot recommend Gibbs Automotive, and George specifically, highly enough.”
“Simple but costly taillight repair was done quickly and efficiently and cheaper than other locations.”
“Spoke with George who explained everything very thoroughly about my engine oil leaks including pricing of everything.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 591 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
They were very professional and they got me in quickly when I needed to, last, quick, affordable service 👍🏾
Hi Tamara, thank you for placing your trust in our team and thank you for the great review.
Good, friendly staff. Good prices and work done on time. Update: 10/2026 This place is awesome. George, Mike and staff are great.
Thank you for placing your trust in our team and thank you for the great review.
Straightforward, excellent service, and honest communication. Took my car in for stuck brakes and faulty abs system and they were extremely helpful. Everyone was kind and it really made the process as stress-free as possible. I would highly recommend Gibbs for their quality in both customer and repair service.
Thank you for placing your trust in our team and thank you for the great review.
Always satisfied with George and Mike at Gibbs Auto Services. Reasonable rates and experience. I can recommend them without reservation
Hi Mary, thank you for your continued trust in our team and thank you for the great review.
Service is on time and the people are wonderful
Hi Robin, thank you for placing your trust in our team and thank you for the great review.
Love Gibbs. George and the staff are honest and good people. My family has 3 cars being maintenanced at Gibbs.
Hi Paul, thank you for placing your trust in our team and thank you for the great review.
Simple but costly taillight repair was done quickly and efficiently and cheaper than other locations. Very friendly staff. I'm very pleased! Thank you Gibbs!
Hi Jack, thank you for placing your trust in our team and thank you for the great review.
Great, honest job with a smile, as always. Thanks!
Hi Jennifer, thank you for the 5 star review.
I have been going to GIBBS for LEXUS and Benz cars, for the last two years--If you are looking for AN HONEST,COURTEOUS,PROFESSIONAL AND REASONABLY PRICED MECHANIC---this is the YOUR STOP for regular maintenance of all types of cars-foreign-domestic, full stop!These guys under the leadership of Mr George Freeman 'the man',make it a practice of going EXTRA mile for their customers every time!
Hi Shiraz thank you for the GREAT review.
They were really kind, offered me a complimentary ride home, and charged very affordable prices. The best part is that they fixed it in a few hours. I was so used to waiting a week for my car to be fixed that I didn't realize it wasn't normal. Ill be going back
Thank you for placing your trust in our team and thank you for the great review.
Analyzing 8,099,5418.1M ReviewsFor 22,93522.9K Experts