Customers consistently highlight Gilman Plumbing's rapid response times, often arriving within hours for urgent issues like clogs and leaks. Recurring themes include clear communication, professional conduct, and transparent pricing that frequently matches or beats initial quotes. While most reviews are positive, a few note that labor costs for minor repairs can be higher than expected compared to other local competitors.
Google rating: 5.0 out of 5 from 222 reviews (99% five-star).
Reviews on this page: 222 Google reviews (205 with written comments, 2 with photos).
Owner responses: the business replied to 63% of reviews.
Most recent review: October 14, 2026.
Service: Plumber serving Rochester, New York.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
5.0
★★★★★
222 reviews on Google
5★219
4★0
3★2
2★0
1★1
Reviews from Google, shown as published (original wording, unedited).
JH
Judy HosmerLocal Guide · 18 reviews
★★★★★
I am an aide for my elderly neighbor who is also living alone with dementia. She had an extreme drainage issue that left her plumbing all backed up. I called 2 plumbers that she had used on the past both were unable to come. This was an emergency she was unable to use her toilet and I could not leave her with that. I have used Gilman plumbing several times and love them. Called about 3:00 pm and was told we are sorry we don’t have any techs available. 2secs later called back we will have someone there in an hour!! Amazing!!! Matt came and worked so hard even crawling under the house in a very tight spot, had to leave and get stronger equipment, pulled the toilet and then worked away. He was able to clear all drains!! He saved the day!!! All I can say is amazing job he never gave up!! Thank you Matt and all at Gilman Plumbing!!!
Price assessment: Reasonable price
Price: $600–800
Services: Drain cleaning
Response from the owner · Edited a week ago
Judy , we are thrilled to learn that you had a positive experience with us!
Called about a clog and someone was able to come out within the hour to talk to me about the issue.
Barely an hour later, issue was resolved. Was courteous, quick, and professional. Would very much recommend to others.
Price assessment: Reasonable price
Price: $400–600
Services: Drain cleaning
Response from the owner · 4 weeks ago
Hello Jeremiah. Thanks for taking the time to share your positive experience. We truly appreciate it!
We had a leak from our master bathtub down to our first floor ceiling. Gilman responded within minutes and came the next day. They provided a quick and professional solution to our issue. I would highly recommend their work.
Price assessment: Reasonable price
Price: $1,000–1,200
Services: Plumbing leak detection, Faucet repair
Response from the owner · a month ago
Val. Thank you so much for leaving us a stellar review!
Had my water heater replace highly recommend very pleasant and professional.
Services: Water heater installation
Response from the owner · a month ago
Thank you so much for your review, Thank. We really appreciate you taking the time out to share your experience with us.
Sincerely,
Gilman Plumbing
Gilman Plumbing, Inc.
Great experience! Dan and Brian completed my service, both super friendly and easy to communicate with. The appointment was scheduled quickly and the final price even ended up being less than the original quote. Love that this is a family business and will definitely recommend them and use them in the future!
Price assessment: Great price
Price: $400–600
Services: Service not listed
Response from the owner · a month ago
Teresita. We appreciate the kind words and are glad we could provide you with a positive experience!
Contacted Gilman Plumbing on Angie's List since we just returned to our home after an absence of three months to find the kitchen sink was backing up due to a clogged pipe. They contacted me almost immediately after my inquiry and set up an appointment for a visit just a few short hours later. Matt arrived, assessed the problem and began to snake the pipe in question. Within an hour he had gotten us back up and running. We were very pleased with their prompt, friendly and expert service. Recommend them for your plumbing needs!
Price assessment: Reasonable price
Price: $200–400
Services: Drain cleaning
Response from the owner · a month ago
Alan , we are thrilled to learn that you had a positive experience with us!
Fantastic work. Needed a new hose bib. They came out and installed one without issue. Work is clean and everything works well. Highly recommend and will happily use Gilman Plumbing again!
Price assessment: Reasonable price
Services: Outdoor plumbing system repair
Response from the owner · 2 months ago
Hello Zach. Thanks for taking the time to share your positive experience. We truly appreciate it!
Dan was a lifesaver today! He relieved our concerns of a potential major problem when a leaking bathroom sink valve spilled half an inch of water over the floor! He made himself available to come to the house on short notice and quickly identified an issue with the shutoff valve, which he replaced along with the supply hose. He worked quickly and effectively. Couldn't be happier with the communications, diligence, and service quality! Highly recommend Gilman Plumbing.
Response from the owner · 3 months ago
Mark, Thank you so much for your review. We really appreciate you taking the time out to share your experience with us.
I recently moved into a house that has needed several plumbing repairs. This plumbing company is the best. They arrived on time, quickly identified the issues, and clearly explained what was needed to be repaired before starting any work. The repairs were completed efficiently. The pricing was great with no surprise charges, and the plumbers are professional, courteous, knowledgeable and are very fast. I would definitely use their services again and I would highly recommend them to anyone looking for a reliable plumber. Thank you Dan, Brian and Andy!!
